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[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
[[Category:Troubleshooting]]<div class="heading">Traveloka</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRAVELOKA and explains how the connection with Travelokaworks and how to set it up.
===General===
*Only mapped rates can be updated.
*Traveloka does not support minimum stays.
== Before you connect ==
'''Prices'''
Traveloka supports both include and exclude commission prices. This feature is configurable for each hotel in the Traveloka extranet.
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
'''Bookings'''
New Bookings are imported.
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
'''Extras and Taxes'''
"Upsell Items" can not be exported.
'''Rooms and room types'''
If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]
=== What you will need ===
*Your Traveloka hotel idmapping/pass code
=== Set Up===
Contact your Traveloka market manager and ask them to be connected to Beds24 channel manger. After Traveloka has enabled the connection and given you your Traveloka hotel id you can set it up in Beds24.
====Beds24====
*Enter your the mapping/pass code Traveloka hotel idhas given you into the field Hotel code.
*Set the currency. If you are using different currencies on Traveloka and on Beds24 you can use the price multiplier (see below)
Map Rooms:
*Click on the "Get Code" link next to the room type id setting. If not codes are shown check if you have set up room types in Traveloka and added at least one price for each room.
*Choose the Agoda room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
*If you use rates go to the "Channels" tab of the rate.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
==Multiple Rates at Traveloka==
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
== Notes ==
==Common Errors==
Any errors occurring during updates will be emailed to you with the error message as returned by Traveloka. Below Unfortunately Traveloka does not provide us whith information on what exactly the error is. Known problem to check if you receive error messages: '''Rate Code''': At the moment Traveloka only allows the rate code "Retail". Check in your channel manager settings, rates and daily prices that no other than "Retail" is mapped". '''Prices too low or wrong currency''': Check if the prices you are common sending comply with your price limit in Traveloka. If none of these is the case please contact Traveloka support and ask them why exactly you are receiving error messages . '''Retail price is less than single price''' Check with Traveloka if you have a price limit and if so have it raised so it is high enough. '''Invalid hotel code" Code="392"''' *Check the Traveloka hotel id you have entered is correct and does not have blank spaces. *If it is please check contact your Traveloka market manager and ask them to check if they have enabled the connection with Beds24 channel manager. '''Invalid rate code" Code="249"''' You are trying to send prices for a Traveloka code which does not exist. You will see your available rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and how rates. '''Required Field Missing" Code="321">Retail price or single price is null''' *Check the number of guests setup in Traveloka match the Maximum Guests in Beds24 ROOM SETUP, they need to fix themmatch. Go to SETTINGS -> CHANNEL MANAGER -> TRAVELOKA click 'Get the Rate Plan Codes for this Hotel code' and search for the Traveloka Room id. Then check the Beds24 Room id in SETTINGS -> PROPERTIES -> ROOMS -> SETUP -> Maximum Guests. '''Error Type="13" ShortText="System error" Code="448"''' It appears Traveloka do not accept one or more prices you are sending. Please check your "Rate Protection". You can not send a price from Beds24 which is lower than the rate protection value set in Traveloka. If you do want to send a lower price ask Traveloka to lift the rate protection.
'''Room Codes are not available'''
If not codes are shown check that your Traveloka hotel code is correctly entered and that you have received a confirmation form Traveloka that the connection has been set up. If both is correct check if you have set up room types in Traveloka and added at least one price for each room
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Traveloka and ask them to disconnect you.
