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[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Traveloka</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRAVELOKA and explains how the connection with Travelokaworks and how to set it up.
===General===
Traveloka supports both include and exclude commission prices. This feature is configurable for each hotel in the Traveloka extranet.
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*If you use rates Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates Fixed Prices can not be sent. *If you use daily prices Daily Prices the daily price Daily Price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
'''Bookings'''
*Click SAVE when the correct rate code has copied to the rate plan code setting.
A price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates fixed prices in Beds24 for each occupancy level using and map map them in the channel settings of the rate fixed prices or the daily price.
*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- PRICES >DAILY PRICES SETUP then click on "Edit)*If you use rates fixed prices go to the "Channels" tab of the ratefixed price.
<span classstyle="circlecolor: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
==Multiple Rates at Traveloka==
Traveloka can set up multiple rate codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate fixed price or daily price to each Traveloka code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
== Activate ==
Any errors occurring during updates will be emailed to you with the error message as returned by Traveloka. Unfortunately Traveloka does not provide us whith information on what exactly the error is. Known problem to check if you receive error messages:
'''Rate Code''': At the moment Traveloka only allows the rate code "Retail". Check in your channel manager settings, rates fixed prices and daily prices that no other than "Retail" is mapped".
'''Prices too low or wrong currency''': Check if the prices you are sending comply with your price limit in Traveloka.
'''Invalid rate code" Code="249"'''
You are trying to send prices for a Traveloka code which does not exist. You will see your available rate codes when you click on "Get Codes". Make sure you only map these rates rate codes in you channel manager settings, daily prices and ratesfixed prices.
'''Required Field Missing" Code="321">Retail price or single price is null'''
*Check the number of guests setup in Traveloka match the Maximum Guests in Beds24 ROOM SETUP, they need to match.
Go to SETTINGS -> CHANNEL MANAGER -> TRAVELOKA click 'Get the Rate Plan Codes for this Hotel code' and search for the Traveloka Room id. Then check the Beds24 Room id in SETTINGS -> PROPERTIES -> ROOMS -> SETUP -> Maximum Guests.
'''Error Type="13" ShortText="System error" Code="448"'''
