Changes

== Optional and obligatory extras ===== Add Extras ===Each property can create up Up to 20 upsell itemscan be created per property.

*Offer extra services Note: Upsell Items can not be exported to your guest at OTAs. If required you can set them up directly in the time of booking, perhaps bicycle hire, a sightseeing trip, meal, parkingchannel. *Add charges like taxes or cleaning fees

Select === Type of Item===Upsell items of the property you want following types can be created. The Description can be entered in each language. The description can contain HTML tags to setenhance the on screen display. If you have multiple propertiesThese tags will not show in emails, each property rate description and invoice fields. You can have its own rules so set up individuallyadd a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING PAGE -> PICTURES.

Select whether the item is optional or obligatoryExample: <nowiki><p>Spa Treatment</p></nowiki> <img src="https://media. Obligatory items will be automatically added to the booking and cannot be removed by the guestxmlcal. An example would be an end of stay cleaning chargecom/pic/p0000/3103/01. png" alt="Extra" width="200" height="141"> ==== Optional items can be ====The optional item type is selected by a check box on the guest with their booking. Examples might be a cooked breakfast or bike hirepage.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined in the control panel. Percentage upsell items calculate their The Amount value only on is the value cost of items defined above themthe item. If percentage items Negative Amounts are used for tax, non taxable items can be defined below the percentage tax item to avoid being included in the tax calculationallowed and will create a discount.

Compulsory If you have extras you only sell on site you can set them up as "Invoice Items" in SETTINGS->GUEST MANAGEMENT->INVOICING. ===Different upsell items for different rooms===Upsell items are always enabled created on property level. However, you can activate an upsell item for a rate, and cannot the rate can be disabled by specific for a rateroom.

The description can contain HTML tags to enhance == Display prices including obligarory fees on the first screen on screen display. These tags will not show in emailsyour booking page==To do this, you use a rate description and invoice fieldsthat already contains the fees. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING PAGE -> PICTURES

Upsell Items can not be sent to OTAs. If you want to set up extras for bookings from a channel you will need to do this in the channels extranet. === Reports Examples ==='''Example 1''': An obligatory cleaning fee of 50 applies once to all bookings. Go to SETTINGS->PROPERTIES->UPSELL ITEMS and add the cleaning fee as an "Upsell Item" with the settings

Type == Taxes ===== Taxes which are added to the price===obligatory

If your prices do not include tax you can add the tax Description = Cleaning Fee (if multiple languages are activated with enter the settings "obligatory %" "per booking" "one time"description in all languages)

Amount ====Taxes based on age====50

Per = booking Period = one time Vat % = if applicable enter the VAT rate  '''Example 2''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.  Go to SETTINGS->PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings Type = optional Amount = 10 Per = person Period = daily Vat % = 19  '''Example 3''': A lodging needs to charge 5% city tax on all bookings. Go to SETTINGS->PROPERTIES->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings Type = obligatory % tax Description = City Tax (if multiple languages are activated enter the description in all languages) Amount = 5 Per = booking Period = one time Vat % = if applicable enter the VAT rate  '''Example 4''': City tax only applies to children over 10 years of age.

=== VAT - tax which is included in the price ======= Set VAT rate ====If your prices include VAT you can set the VAT rate in Go to SETTINGS->PROPERTIES->BOOKING RULES.UPSELL ITEMS and add the charges as an "Upsell Item" with the settings

To show included taxes in the invoice use the template variables [INVOICETABLEVAT] (1) Children under 2 go Free or [INVOICETABLEVAT2]

Type =optional Description =Children under 2- Free (if multiple languages are activated enter the description in all languages) Amount = 0 Per = Reports Child Period =Daily Vat % =if applicable enter the VAT rate  (2) Children between age 3-6 years old  Type =optionalIn REPORTSDescription = Children between 3->CUSTOM REPORTS you can create custom reports which can include 6 (if multiple languages are activated enter the description in all languages) Amount = 5 Per = Child Period = Daily Vat % = if applicable enter the VAT.rate (3) Children over 6 years old  Type = optional Description = Children over 6 (if multiple languages are activated enter the description in all languages) Amount =10 Per = Examples Child Period =Daily Vat % =if applicable enter the VAT rate Create an Upsell item for each age level with the appropriate prices.  '''Example 16''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

2) add city tax as an obligarory % tax "Upsell Item"  To show VAT change your confirmations (SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT]. == Offer Extras after the Guest has Booked ==You use a property with a special set up to sell extras to guests that have already made a booking. They will need to enter their accommodation booking number when the make the booking so the owner can ‘group’ the bookings. Set upAdjustments for your lodging property Add a Custom Question to your Booking page SETTINGS -> PROPERTIES-> BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together. '''1. Set up "Extras" property''' *Go to SETTINGS -> PROPERTIES and click on ADD NEW PROPERTY.**Click on EDIT and you will get to PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".*Go to SETTINGS -> PROPERTIES-> ROOMS ->SETUP**enter in “Name” the name of your extra (i.e. Welcome Hamper)**set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)**set "Unit Allocation" = One per Booking**set Collect Number of Guests = No**Maximum Guest = 1**set "Maximum Stay" = Single Day Activity**enter "Accommodation Type" = Welcome Hamper**Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper” Repeat (1) above for the number of Extras you want to offer to your Guests.  Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day) If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child *Go to SETTINGS -> PROPERTIES->ROOMS ->SETUP **enter “Name” – the name of your extra (i.e. Welcome Dinner)**set the "Quantity" = the number you want to sell in advance, number of guests**set "Unit Allocation" = One per booking**set Collect Number of Guests = Yes**Maximum Guests = Number of guests per booking**Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)**Maximum Children= Number of children if you offer different prices for Adult/Child meals **set "Maximum Stay" = Single Day Activity**enter "Accommodation Type" = Welcome Meal *Go to SETTINGS -> BOOKING PAGE->DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text" Check in|Purchase Date Book Multiple|Buy Multiple Book|Buy Guest|Hamper Guests|Hamper Click to Book Now|Click to Buy Now Confirm Booking|Buy Now Guest Details|Details Click here to make another booking|Click here to make another purchase Click here to make another booking|Click here to make another purchase '''2. Set prices for your Extras'''

To show VAT change your confirmations (SETTINGS->PROPERTIES->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to use the template variable [INVOICETABLEVAT]be selling 1 item per booking.

'''Example 2''': 13% VAT are included in the room price which is 95 per night. The lodging offers and obligatory breakfast For Meals etc, we suggest you setup RATES as an extra costing a fixed 5% of the room price. 23% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on the price net lodging price you can add Single, Extra Person and on the net breakfast priceExtra Child prices.

*Go to SETTINGS->PROPERTIES->UPSELL ITEMS BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory *Go to SETTINGS -> PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.

1) add breakfast with *Go to SETTINGS -> GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the settings "obligatory %" "Amount" = 5 "Per" = Room "Period" = Daily "Vat % Extras" = 23property.

2We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) add city tax with so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the settings "obligatory %" original booking id. NOTE: You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups) "Amount" ='''4.4 "Per" = Booking "Period" = Daily "Vat % " = 0Optional'''

To show VAT change We suggest that the original booking is your confirmations (SETTINGS->PROPERTIES->CONFIRMATION MESSAGES) Master, then open the Extras Booking, go to “Detail” tab and invoice template copy the value in your Custom Question – Original booking id (SETTINGS->GUEST MANAGEMENT->INVOICINGpoint 7 above) to use the template variable [INVOICETABLEVAT].

Keywords: '''extras'''*Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received an linked to their Accommodation booking, '''VAT''', '''tax''', '''city tax''', '''taxes''', '''breakfast''', '''meals'''using the Booking ids from both bookings in the email. *Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.