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== Refund Protect==
You can offer your guests an option to purchase Refund Protect on non refundable bookings. Use [[Refund_Protect|this help page]] and the <span style="color:#007bff;“ >{{#far:question-circle}} </span> context help for more information.
=== Obligatory Percentage Tax ===
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.
If the tax only applies on the room and does not accumulate with other taxes set "per" = Room
== Refundable==
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.
= Description =
= Order of the Items =
The order in which the items are defined in the control panel is important for percentage calculations.
With the exception of per room percentages, percentage items are applied to the room price and any items above it.
If you have extras you only sell on site you can set them up as "Invoice Items" in SETTINGS->GUEST MANAGEMENT->INVOICING.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Limiting upsell items does not work properly when prices or rates are linked.
=Different upsell items for different rooms=
= Examples =
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== Obligatory Cleaning Fee ==
</div>
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'''Example''': An obligatory cleaning fee of 50 applies once to all bookings.
Vat % = if applicable enter the VAT rate
</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== Optional Breakfast ==
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<div class="mw-collapsible-content">
'''Example''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.
Vat % = 19
</div>
</div>
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== Breakfast with Different VAT Rate than Lodging ==
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'''Example''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies
To show VAT change your confirmations (SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== City Tax ==
</div>
<div class="mw-collapsible-content">
'''Example''': A lodging needs to charge 5% city tax on all bookings.
Vat % = if applicable enter the VAT rate
</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== City Tax Only for Children Above a Certain Age ==
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<div class="mw-collapsible-content">
'''Example''': City tax only applies to children over 10 years of age.
Go to {#fas:cog}} (SETTINGS-) BOOKING ENGINE >PROPERTY BOOKING PAGE -> DEVELOPERS "Custom Text" and exchange the default text for children:
Children|Children under 10
Child|Child under 10
</div>
</div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >
== Offer Extras after the Guest has Booked ==
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You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.
If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child
*Go to {#fas:cog}} (SETTINGS -> ) PROPERTIES->ROOMS ->SETUP
**enter “Name” – the name of your extra (i.e. Welcome Dinner)
**set the "Quantity" = the number you want to sell in advance, number of guests
**enter "Accommodation Type" = Welcome Meal
*Go to {#fas:cog}} (SETTINGS -) BOOKING ENGINE > PROPERTY BOOKING PAGE->DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"
Check in|Purchase Date
If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.
Go to {#fas:cog}} (SETTINGS > ) BOOKING ENGINE > UPSELL ITEMS
*Create an Upsell item for each item
*Type = Optional
