Upsell Items

• Offer extra services to your guest at the time of booking, perhaps bicycle hire, a sightseeing trip, meal, parking.
• Add charges like taxes or cleaning fees

Go to SETTINGS -> PROPERTIES -> UPSELL ITEMS. Select the property you want to set. If you have multiple properties, each property can have its own rules so set up individually.

Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge. Optional items can be selected by the guest with their booking. Examples might be a cooked breakfast or bike hire.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined in the control panel. Percentage upsell items calculate their value only on the value of items defined above them. If percentage items are used for tax, non taxable items can be defined below the percentage tax item to avoid being included in the tax calculation.

In RATES optional Upsell items can be enabled/disabled for individual rates. When a booking is made only those optional Upsell items enabled for any rate involved in the booking will be offered to the guest.

If a combination of Daily Prices and Rates is offered then all Upsell items will be offered.

Compulsory Upsell items are always enabled and cannot be disabled by a rate.

If you want to offer offer extras separate to the booking and manage and/or display availability through the system have a look here: Sell Extras like Activities or Car Rental