Changes

[[Category:Troubleshooting]]<div class="heading">VRBO / Homeaway Group</div> This page is about the menus menu {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->HOMEAWAY VRBO/Homeaway and SETTINGS->CHANNEL MANAGER->VRBO/HOMEAWAY->CONTENT and explains how to set up an XML connection with VRBO/Homewaway and their companies

*Export property listings content (create properties at VRBO/Homeaway)

Existing or new listings can be updated via XML. Data of existing listings will be overridden by the information the sent from Beds24. The VRBO/Homeaway implementation will be in touch with you and you can check with them if you want to keep certain data.

If you use the XML connection all updates should be done in Beds24 (not in VRBO/Homeaway) because changes you make in VRBO/Homeaway will be overridden with the next update.

*In most regions VRBO/Homeaway allows agencies with five or more listings to use their XML connection. If you are not eligible your can use our [[Homeaway.com_iCal| Homeway Ical]] connection to synchronise calendars.

NOTE<span style="color: #fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway 'PULL' the data from Beds24, so if you make changes it may not be displayed in their extranet immediately. They will always request live availability before allowing a booking.

VRBO/Homeaway does may not allow same day bookings. In SETTINGS->CHANNEL MANAGER ->HOMEAWAY ->SPECIFIC CONTENT you can choose if bookings are imported with "Request" or "Confirmed" status.

1. VRBO/Homeaway have to initiate the XML connection. *Please contact VRBO/Homeaway via this link https://www.homeawayHomeaway.com/l/pmsc/connect?brand=beds24 and ask them to open a project for you to use Beds24 channel manager. *Send us a support ticket indicating you want to use the VRBO/Homeaway XML connection with following content:

2. After VRBO/Homeaway have started a project will ask for you we can generate your advertiser Id and send it to Homeaway. Send us a support ticket with following content the owner ID you want to connect and we will issue it and give it to you so we you can do this:forward it to your contact at VRBO.

*Your VRBO/Homeaways XML activation applies per Beds24 account. All properties visible in an account can be connected. If you are managing properties for different owners or in different locations please check with VRBO/Homeaway project ID*The E-mail address of how you need to structure your Homeaway activation specialistaccount to suit their requirements.

Homeaways XML activation applies per Beds24 account. All properties visible in an account can be connected. If you are managing properties for different owners or in different locations please check To allow accurate commission calculation we have to provide VRBO with Homeaway how you need to structure your account to suit their requirementsa feed which contains all VRBO bookings.

VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in SETTINGS->CHANNEL MANAGER ->HOMEAWAY VRBO/Homeaway ->SPECIFIC CONTENT.

If you need to activate languages go to SETTINGS->BOOKING PAGEENGINE->INTERNATIONALISATION.

We now support Homeaway's "multi-unit" listings and "single-unit" listings. *With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24. **The "Headline" for the listing comes from "Room Headline" in SETTINGS->CHANNEL MANAGER-> ROOM CONTENT. If this field is empty the "Headline" in SETTINGS->CHANNEL MANAGER-> PROPERTY CONTENT will be used.**The "Property Name" comes from the "Name" in SETTINGS -> PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in SETTINGS > CHANNEL MANAGER > VRBO / HOMEAWAY XML > SPECIFIC ROOM CONTENT.*With a multi-unit listings (Listing per = Property - the default - NOT RECOMMENDED, only use this option should only be used if each property only has one roomafter consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing.

If you want to change between listing types you can do this in SETTINGS->CHANNEL MANAGER->HOMEAWAYVRBO/Homeaway->SPECIFIC PROPERTY CONTENT. Before you change the setting you will need to talk to VRBO/Homeaway because certain data will get lost.

Go to SETTINGS->CHANNEL MANAGER->HOMEAWAYVRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.

To send property information to VRBO/Homeaway, the following information must be entered into Beds24 to meet the VRBO/Homeaway minimum content requirement for listings:

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> Do not send additional bathroom amenities if you have a full bathrooom.

 <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below.

In SETTINGS- >CHANNEL MANAGER->HOMEAWAY VRBO/Homeaway XML ->SPECIFIC ROOM CONTENT you can set which type of price you want to send. With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent. If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

With '''Per Occupancy Pricing''' a price for each occupancy defined "Max Stay" set in Beds24 and prices for different length of stay can be sent. If you use the CALENDAR or rates for one rate a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates for each occupancy level.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> VRBO/Homeaway occupancy pricing only support minimum stays up to 30 days.

With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for VRBO/Homeaway with different minimum stays the system will send the price with the lowest minimum stay. VRBO/Homeaway applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. With Per Day Pricing you can also setan extra person price.

*A long stay discount. Discounts are only applied to the room price not on extras. VRBO/Homeaway stay discounts are cumulative.

The indicative price is only used for the booking if "Pricing Policy" is set to "Guaranteed" in SETTINGS->CHANNEL MANAGER->HOMEAWAY VRBO/Homeaway XML ->SPECIFIC ROOM CONTENT.

"Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24.

<span classstyle="circlecolor: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.

For example, '''123456*1.23''' will multiply all prices by 1.23 sent for the hotel id 123456 (i.e. raised by 23%).Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price of 85% of the normal price (i.e. lowered by 15%).

To convert the price of imported bookings add a '''*''' after the multiplier, for example '''123456*1.23*''' will divide the price of the booking by 1.23.

Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in SETTINGS->CHANNEL MANAGER-->PROPERTY CONTENT->ROOM CONTENT.

VRBO/Homeaway requires a cancellation policy, we will send the policies set in SETTING->PROPERTIES-> DESCRIPTION.

VRBO/Homeaway requires a rental agreement, you can send set one per property SETTINGS -> CHANNEL MANAGER -> HOMEAWAY VRBO/Homeaway XML > Rental Agreement PDF URL, or for individual Units, SETTINGS -> CHANNEL MANAGER -> HOMEAWAY VRBO/Homeaway XML > SPECIFIC ROOM CONTENT > Rental Agreement PDF URL. If you do not have a website you can use a service which supports direct links like https://www.docdroid.net.

You can set the minimum age via a "Custom" value in SETTINGS > CHANNEL MANAGER > HOMEAWAY VRBO/Homeaway XML > SPECIFIC ROOM CONTENT.

If you do not allow pets you choose "Pets not allowed" as feature in SETTING->PROPERTIES-> DESCRIPTION. Fees for pets can be set as custom values in SETTINGS - > CHANNEL MANAGER - > HOMEAWAYVRBO/Homeaway.COM -> SPECIFIC ROOM CONTENT.

By default payment is due on arrival.  If payments are due at different times you can set up payment schedule schedules in SETTINGS - > PAYMENTS - > PAYMENT SCHEDULE and link it to your property in SETTINGS - > CHANNEL MANAGER - > HOMEAWAYVRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT.

 In SETTINGS - > CHANNEL MANAGER - > HOMEAWAYVRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options:

If you choose "Invoice" you need to enter a description on how guests can pay in SETTINGS - > CHANNEL MANAGER - > HOMEAWAYVRBO/Homeaway.COM -> SPECIFIC CONTENT "Payment Options Description "

The cards you have activated in SETTINGS - > PROPERTIES PAYMENTS - > PAYMENT GATEWAYS - > CREDIT CARD will be sent as accepted cards. If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests.  You can collect their credit card details to charge manually see [[:Category:Payments#Request Guests to Submit Credit Card Details|Here]] via your payment gateway, or automatically if you use the Stripe Integration see [[:Category:Payments#Payment_Request|Here]] for more information.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If required you can use an Auto Action to request payments from guests. [[:Category:Payment_Collection#Request_Guests_to_Submit_Credit_Card_Details|Here]] do not take the total amount as a deposit, you can find more informationmust set up a "Payment 2" for the remaining amount.

Enter your Homeway username and tick "Inventory", "Bookings" and "Prices" in SETTINGS->CHANNEL MANAGER->HOMEAWAYVRBO/Homeaway.COM (NOT iCal).

VRBO/Homeaway supports property pictures and room pictures. *The pictures activated as "Property Pictures" in SETTINGS->BOOKING PAGEENGINE->PICTURES will be sent for the property. Make sure you have enabled at least 6 property pictures per listing. *The pictures activated as "Room Pictures" in SETTINGS->BOOKING PAGEENGINE->PICTURES will be sent for the room. If there are no room pictures then offer pictures will be sent for the room.

If you need to change a picture, add or change it's caption text to ensure it gets re-imported by VRBO/Homeaway.

Go to SETTINGS->CHANNEL MANAGER->HOMEAWAY VRBO/Homeaway ->CONTENT or click on the "View content sent to VRBO/Homeaway" link.

If you do not meet the minimum requirements VRBO/Homeaway will reject all data sent.

To check which information is sent to VRBO/Homeaway click on the "View actual data sent to VRBO/Homeaway" link. This will show you the raw data. A click on "View Actual Data" will show you which prices are sent.

If you set a booking to "Cancelled" we will send it as "Cancelled by guest" to VRBO/Homeaway. If the booking is cancelled by the owner you can set this as a "substatus" via the second selector next to the "Cancelled" status in the "Summary" tab of the booking. If a different reason for the cancellation applies you can set this by adding one of the following info codes in to "Info" tab of the booking:

NOTE<div class="warning">{{#fas: exclamation-triangle}} Never delete bookings from VRBO/Homeaway because VRBO/Homeaway expect to read the booking status even if they are cancelled.</div>

Changes to availability and prices will be instantly sent to the channel. Other changes will be pulled by VRBO/Homeaway with their next poll.

== VRBO/Homeaway.com Offline Bookings / Data protection==Homaway requires you mark bookings which originated from a VRBO/Homeaway enquiry by setting the Referer value on the detail tab of the booking to '''homeawayHomeaway'''. VRBO/Homeaway requires you to enter the guests Email address in the booking.

VRBO/Homeaway will have access to these bookings for reporting purposes.

Any errors reported by VRBO/Homeaway will be visible when checking the links

open https: //www.beds24.com/api/homeawayVRBO/Homeaway.com/HA-3.4/unitRates?roomid=XXXXX&show=novalidation ''' Please check you have selected the Channel (VRBO/Homeaway) in your RATES (Channel Tab) or Daily Prices (Enable)