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NOTE<span style="color: #fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway 'PULL' the data from Beds24, so if you make changes it may not be displayed in their extranet immediately. They will always request live availability before allowing a booking.
*Your VRBO/Homeaway project ID*The E-mail address of your Homeaways XML activation applies per Beds24 account. All properties visible in an account can be connected. If you are managing properties for different owners or in different locations please check with VRBO/Homeaway activation specialisthow you need to structure your account to suit their requirements.
We now support VRBO/Homeaway's "multi-unit" listings and "single-unit" listings. *With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24. **The name is constructed "Headline" for the listing comes from the "Property nameRoom Headline" from in SETTINGS-> PROPERTIESCHANNEL MANAGER-> DESCRIPTION and ROOM CONTENT. If this field is empty the "Headline" in SETTINGS->CHANNEL MANAGER-room name> PROPERTY CONTENT will be used.**The "Property Name" comes from the "Name" in SETTINGS->PROPERTIES-> ROOMS-DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in SETTINGS > CHANNEL MANAGER > VRBO / HOMEAWAY XML >SETUPSPECIFIC ROOM CONTENT.*With a multi-unit listings (Listing per = Property - the default - NOT RECOMMENDED, only use this option should only be used if each property only has one roomafter consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below.
If required you can use an Auto Action to request payments from guests. [[:Category:Payment_Collection#Request_Guests_to_Submit_Credit_Card_Details|Here]] you can find more information.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not take the total amount as a down paymentdeposit, you must set up a "Payment 2" for the remaining amount.
NOTE<div class="warning">{{#fas: exclamation-triangle}} Never delete bookings from VRBO/Homeaway because VRBO/Homeaway expect to read the booking status even if they are cancelled.</div>
KITCHEN_DINING_AREADINING_AREA
KITCHEN_DINING_ROOMDINING_ROOM
VRBO
,[[Category:Channel Manager]]
[[Category:Troubleshooting]]<div class="heading">VRBO / Homeaway Group</div> This page is about the menus menu {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway and SETTINGS->CHANNEL MANAGER->VRBO/HOMEAWAY and explains how to set up an XML connection with VRBO/Homewaway and their companies
==General==
== Limitations ==
*In most regions VRBO/Homeaway allows agencies with five or more listings to use their XML connection. If you are not eligible your can use our [[Homeaway.com_iCal| Homeway Ical]] connection to synchronise calendars.
== Before you connect ==
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
'''Bookings'''
VRBO/Homeaway does may not allow same day bookings.
Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually.
We will forward this information to Homeway to speed the process up.
2. After VRBO/Homeaway have started a project will ask for you we can generate your advertiser Id and send it to VRBO/Homeaway. Send us a support ticket with following content the owner ID you want to connect and we will issue it and give it to you so we you can do this:forward it to your contact at VRBO.
To allow accurate commission calculation we have to provide VRBO/Homeaways XML activation applies per Beds24 account. All properties visible in an account can be connected. If you are managing properties for different owners or in different locations please check with a feed which contains all VRBO/Homeaway how you need to structure your account to suit their requirementsbookings.
=== Languages ===
=== Listings ===
If you want to change between listing types you can do this in SETTINGS->CHANNEL MANAGER->VRBO/Homeaway->SPECIFIC PROPERTY CONTENT. Before you change the setting you will need to talk to VRBO/Homeaway because certain data will get lost.
*Criteria which only applies to one room should be entered in the room.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> Do not send additional bathroom amenities if you have a full bathrooom.
Example 1: All units (rooms) have one bedroom and one bathroom. In this case you can set up the bedroom and bathroom in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below.
==== Amenities====
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
==== Prices ====
In SETTINGS- >CHANNEL MANAGER->VRBO/Homeaway XML ->SPECIFIC ROOM CONTENT you can set which type of price you want to send.
"Max Stay" set in the CALENDAR or rates can be sent.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> VRBO/Homeaway occupancy pricing only support minimum stays up to 30 days.
With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for VRBO/Homeaway with different minimum stays the system will send the price with the lowest minimum stay. VRBO/Homeaway applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. With Per Day Pricing you can also set an extra person price.
"Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24.
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
==== Taxes====
If you need to send taxes which are not included in the price you can set them in SETTINGS->CHANNEL MANAGER-->PROPERTY CONTENT->ROOM CONTENT.
==== Fees====
Fees can be added in SETTINGS - > CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC ROOM CONTENT under "Custom". Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for instructions.
=====Price Multiplier=====
=== Payments and Payment Schedule ===
By default payment is due on arrival. If payments are due at different times you can set up payment schedule schedules in SETTINGS - > PAYMENTS - > PAYMENT SCHEDULE and link it to your property in SETTINGS - > CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT.
If you have set up deposit collection in SETTINGS - > PAYMENTS- > PAYMENT COLLECTION we will send the deposit amount set there to be due at the time of the booking and the remainder if any at arrival.
In SETTINGS - > CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options:
2. Credit Card
The cards you have activated in SETTINGS - > PROPERTIES PAYMENTS - > PAYMENT GATEWAYS - > CREDIT CARD will be sent as accepted cards. If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests.
You can collect their credit card details to charge manually see [[:Category:Payments#Request Guests to Submit Credit Card Details|Here]] via your payment gateway,
or automatically if you use the Stripe Integration see [[:Category:Payments#Payment_Request|Here]] for more information.
== Activation ==
To check which information is sent to VRBO/Homeaway click on the "View actual data sent to VRBO/Homeaway" link. This will show you the raw data. A click on "View Actual Data" will show you which prices are sent.
== Cancellations ==
If you set a booking to "Cancelled" we will send it as "Cancelled by guest" to VRBO/Homeaway. If the booking is cancelled by the owner you can set this as a "substatus" via the second selector next to the "Cancelled" status in the "Summary" tab of the booking. If a different reason for the cancellation applies you can set this by adding one of the following info codes in to "Info" tab of the booking:
CANCELLED_BY_OWNER
CANCELLED_BY_OWNER_UNIT_NOT_AVAILABLE
== Updates ==
KITCHEN
COFFEE_MAKER
CHAUFFEUR
CHECK_IN_OUT_SELF
CLEANING_DISINFECTANT
CLEANING_ENHANCED
CLEANING_INCLUDED
