17,117
edits
Changes
Jump to navigation
Jump to search
Tick "Inventory", "Bookings" and "Prices" in Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway.COM (NOT iCal)HOMEAWAY > MAPPINGG and tick "Enable".
VRBO
,no edit summary
[[Category:Troubleshooting]]
<div class="heading">VRBO / Homeaway Group</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway and SETTINGS->CHANNEL MANAGER->VRBO/HOMEAWAY and explains how to set up an XML connection with VRBO/Homewaway and their companies
==General==
Only bookings made after the connection is established will be imported and can be managed. Existing bookings can be imported via iCal or manually.
VRBO/Homeaway does not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS->) GUEST MANAGEMENT->CONFIRMATION MESSAGES will be sent to the guest.
== Set up ==
=== Languages ===
VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER - >VRBO/Homeaway - >SPECIFIC CONTENT.
If you need to activate languages go to {{#fas:cog}} (SETTINGS->) BOOKING ENGINE->INTERNATIONALISATION.
=== Listings ===
*With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24.
**The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-> ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-> PROPERTY CONTENT will be used.**The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS -> ) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS > ) CHANNEL MANAGER > VRBO / HOMEAWAY XML > SPECIFIC ROOM CONTENT.
*With a multi-unit listings (Listing per = Property NOT RECOMMENDED, only use this option after consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing.
If you want to change between listing types you can do this in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway->SPECIFIC PROPERTY CONTENT. Before you change the setting you will need to talk to VRBO/Homeaway because certain data will get lost.
Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.
==== Minimum Requirements ====
==== Prices ====
In {{#fas:cog}} (SETTINGS- >) CHANNEL MANAGER->VRBO/Homeaway XML ->SPECIFIC ROOM CONTENT you can set which type of price you want to send.
With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent.
'''Price for booking and Guaranteed Pricing'''
The indicative price is only used for the booking if "Pricing Policy" is set to "Guaranteed" in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway XML ->SPECIFIC ROOM CONTENT.
"Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24.
=====Price Multiplier=====
If you want to add a multiplier to your prices you can add it to the "Price Multiplier" fieldin {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > MAPPING.
The multiplier applies to all prices and fees which are sent.
==== Taxes & Fees====
Taxes and fees can be added in {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC ROOM CONTENT under "Custom".
*Taxes and fees can apply as a flat fee, a percentage, per day or per guest.
Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-->PROPERTY CONTENT->ROOM CONTENT.
==== Pets====
If you do not allow pets you choose "Pets not allowed" as feature in SETTING->PROPERTIES-> DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC ROOM CONTENT.
==== Policies ====
VRBO/Homeaway requires a rental agreement, you can set one per property {{{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER -> VRBO/Homeaway XML .COM > MAPPING "Rental Agreement PDF URL", or for individual Units, {{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER -> VRBO/Homeaway XML > SPECIFIC ROOM CONTENT > "Rental Agreement PDF URL". If you do not have a website where you can upload a pdf to you can use a service which supports direct links like https://www.docdroid.net.
You can set the minimum age via a "Custom" value in {{#fas:cog}} (SETTINGS > ) CHANNEL MANAGER > VRBO/Homeaway XML > SPECIFIC ROOM CONTENT.
==== Cancellation Policy ====
=== Payments and Payment Schedule ===
By default payment is due at the time of the booking. You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT.
If payments are due at different times you can set up payment schedules in {{#fas:cog}} (SETTINGS - > ) PAYMENTS - > PAYMENT SCHEDULE and link it to your property in {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT.
If you have set up deposit collection in {{#fas:cog}} (SETTINGS - > ) PAYMENTS- > PAYMENT COLLECTION we will send the deposit amount set there to be due at the time of the booking and the remainder if any at arrival.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow to set up to five payments.
In {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/Homeaway.COM -> SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options:
1. Invoice
If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS - > ) CHANNEL MANAGER - > VRBO/HomeawayHOMEAWAY.COM -> SPECIFIC CONTENT "Payment Options Description "
2. Credit Card
The cards you have activated in {{#fas:cog}} (SETTINGS - > ) PAYMENTS - > PAYMENT GATEWAYS - > CREDIT CARD will be sent as accepted cards.
If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests.
==== Pictures====
VRBO/Homeaway supports property pictures and room pictures.
*The pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS->) BOOKING ENGINE->PICTURES will be sent for the property. Make sure you have enabled at least 6 property pictures per listing. *The pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS->) BOOKING ENGINE->PICTURES will be sent for the room. If there are no room pictures then offer pictures will be sent for the room.
*If your listings are per room property pictures are used for the first room listing only and room pictures are used for the other room listings.
==== Check if data is complete and correct====
Go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->VRBO/Homeaway - >VIEW CONTENT or click on the "View content sent to VRBO/Homeaway" link.
If you do not meet the minimum requirements VRBO/Homeaway will reject all data sent.
To update the listing content click on the links on this page.
To check which information is sent to VRBO/Homeaway click on the "View actual data sent go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO/Homeaway" linkHOMEAWAY > VIEW CONTENT. This will show you the raw data. A click on "View Actual Data" will show you which prices are sent.
'''Checklist - these factors are important for the performance of your listings'''
== Activation ==
== Cancellations ==
