Changes

[[Category:Channel Manager]][[Category:Troubleshooting]][[Category:VRBO]] <div class="heading">VRBO / Homeaway Group</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/HOMEAWAY > MAPPING and explains how connect your properties and rooms with VRBO/Homewaway and their companies.  = Mapping =VRBO/Homeaways XML activation applies per Beds24 account. All properties owned by the connected Beds24 account or sub account can send to the connected VRBO account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "VRBO / Homeaway Connect via Account" allows you to set that the property connects to VRBO via a different account than the one owning it.  '''Step 1 - Check which information will send ''' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > VIEW CONTENT and check what will send. '''Step 2 - Activate rooms ''' Tick "Enable" for all rooms you want to send to VRBO. If you see a red button "Fix Content Errors" your content does not meet VRBOs requirements. Click on the button. Any settings which do not meet VRBOs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems. '''Step 3 - Check which prices will send ''' Click on "View Actual Data" to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for VRBO.  '''Step 4 - Self-onboard to VRBO''' If you have not yet done so go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/HOMEAWAY > ACCOUNT and *If you have subaccounts double check you are logged into the account/subaccount you want to connect.*Click on "Generate VRRBO Software User ID'''.*Copy your '''Software User ID'''. If you do not see your "Software User ID" go back to Step 2. *''' Have your credit card on hand''' because during the onboarding process VRBO will ask you to enter your credit card. *Then click on '''Connect with VRBO'''. This will start VRBOs self-onboarding process. Follow the steps. [[File:connect_vrbo.mp4|640px]] = Listing Content ==== Checklist=== These factors are important for the performance of your listings:*Choose your headline carefully and make sure your key (first) picture and your headline work together. *Recommended are 24 ''pictures", make sure all have captions.*Add '''Location Type ''' feature so your listing will show in location based searches.*Add ''cleaning''' features''. *Listings where guests do not have to pay the full amount with the booking perform better.=== Languages ===VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC CONTENT. If you need to activate languages go to{{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALISATION. === Listings ===*With a single-unit listing (Listing per = Room - the recommended setting for new connections) a listing is created for every room in Beds24. **The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT will be used.**The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO / HOMEAWAY > SPECIFIC ROOM CONTENT.*With a multi-unit listings (Listing per = Property NOT RECOMMENDED, only use this option after consulting with your activation specialist) one property in Beds24 is a listing in VRBO/Homeaway. Rooms are units in this listing.  If you want to change between listing types you can do this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC PROPERTY CONTENT. Before you change the setting you will need to talk to VRBO/Homeaway because certain data will get lost. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.  ==== Minimum Requirements ====To send property information to VRBO/Homeaway, the following information must be entered into Beds24 to meet the VRBO/Homeaway minimum content requirement for listings:*Property name*Property type*Maximum number of guests*Accurate address for each property*Latitude and longitude for each property*At least 6 pictures for each listing recommended resolution of 1920x1080. *Headlines with at least 20 characters*Each listing must have at least one bedroom and one bathroom*For online bookings you will need prices and inventory ==== Room Configurations - Define Bedrooms and Bathrooms====Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS->SET UP. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom. Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.  *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Bedroom" or "Bathroom". *Set the type and use the selectors to define the features within each room. *If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. *Close the pop up and then press SAVE. You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below. ==== Amenities, Features and Location Type====Amenities and Location Type can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP). Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.  Criteria which only applies to one room should be entered in the room.  Make sure you do not create duplicates.   Example 1: All units (rooms) have Internet. In this case you can set up the Internet in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with Internet one and another unit without Internet. In this case set the Internet up in SETTING->PROPERTIES->ROOMS->SET UP.  Features and amenities are configured by feature codes which are entered in the "Features" field.  *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Amenities". *Tick the amenities you provide.*Close the pop up and then press SAVE. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Adding "cleaning" features and a "location type" is very important for your performance. You add them manually. Bedrooms and bathrooms and amenities can also be inserted manually. For more information see "All feature codes" below. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a list of all feature codes and location types VRBO/Homeaway supports see "All feature codes" below. ==== Prices ====In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC ROOM CONTENT you can set which type of price you want to send. With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent. If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent. If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send. "Max Stay" set in the CALENDAR or rates can be sent.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway occupancy pricing only support minimum stays up to 30 days.  With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for VRBO/Homeaway with different minimum stays the system will send the price with the lowest minimum stay. VRBO/Homeaway applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. With Per Day Pricing you can also set an extra person price.*The number of guests for which the price applies.*An extra person price.*A long stay discount. Discounts are only applied to the room price not on extras. VRBO/Homeaway stay discounts are cumulative. '''Price for booking and Guaranteed Pricing''' The indicative price is only used for the booking if "Pricing Policy" is set to "Guaranteed" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >VRBO/Homeaway XML > SPECIFIC ROOM CONTENT. "Pricing Policy" is set to "Quoted" VRBO/Homeaway will request the price for the period and the number of guests selected from Beds24. <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO/HOMEAWAY > MAPPING to check which prices and availability will send.  =====Price Multiplier=====If you want to add a multiplier to your prices you can add it to the "Price Multiplier" field in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > MAPPING. The multiplier applies to all prices and fees which are sent. For example, '''*1.23''' will multiply all prices by 1.23 sent for the hotel id (i.e. raised by 23%).Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price of 85% of the normal price (i.e. lowered by 15%). To convert the price of imported bookings add a '''*''' after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23. You can also use '''currency conversion''' template variables. All currencies supported by the booking page currency selector can be used. For example '''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros. ===== Taxes & Fees=====Taxes and fees can be added in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC ROOM CONTENT under "Custom".  *Taxes and fees can apply as a flat fee, a percentage, per day or per guest. *You can choose taxes and fees to be "stay collected". In this case they will not be added to the booking price. Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- > PROPERTY CONTENT->ROOM CONTENT. ==== Pets====If you do not allow pets you choose "Pets not allowed" as feature in S {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/HOMEAWAY > SPECIFIC ROOM CONTENT. ==== Policies ====You can set the minimum age via a "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT. ===== Cancellation Policy =====VRBO/Homeaway requires a cancellation policy. We will send the policies set in SETTING->PROPERTIES-> DESCRIPTION. You can can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT If you want to send a custom cancellation policy you need to set the actual policy in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions. ===== Children=====If you allow children set the number of children which are allowed or "Dont ask" in the setting for "Maximum Children" in SETTING->PROPERTIES-> ROOMS -> SETUP. ==== Payments and Payment Schedule ====By default payment is due at the time of the booking. You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT. If payments are due at different times you can set up payment schedules in {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO > PAYMENT SCHEDULE and link it to your property in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT. If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENTS- > PAYMENT COLLECTION we will send the deposit amount set there to be due at the time of the booking and the remainder if any at arrival. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow to set up to five payments.  In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options: 1. Invoice If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/HOMEAWAY.COM > SPECIFIC CONTENT "Payment Options Description " 2. Credit Card The cards you have activated in {{#fas:cog}} (SETTINGS) PAYMENTS -> PAYMENT GATEWAYS -> CREDIT CARD will be sent as accepted cards. If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests.  You can collect their credit card details to charge manually see [[:Category:Payments#Request Guests to Submit Credit Card Details|Here]] via your payment gateway, or automatically if you use the Stripe Integration see REDIRECT [[:Category:Payments#Payment_Request|HereVRBO_Account]] for more information. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not take the total amount as a deposit, you must set up a "Payment 2" for the remaining amount. === Pictures===VRBO requires at least six pictures per listing.  *With a single-unit listing (Listing per Room) room pictures are sent. These are the pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES Only if there are no room pictures activate property pictures are sent. These are the pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES.*With a multi-unit listings (Listing per Property) property pictures are sent at the property level to VRBO. These are the pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. Room pictures are sent to the unit. These are the pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES . If you use external pictures you need to make sure they are .jpg format. If you need to change a picture, add or change it's caption text to ensure it gets re-imported by VRBO/Homeaway. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Make sure you add captions to your pictures. Please see the pictures help page for instructions. == All feature codes ==You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.  Each room feature code can have additional features added to it separated by a space which will list the features within this room. Multiple rooms can be added.   Example: One bedroom with a double bed and a crib BEDROOM BED_DOUBLE BED_CRIB  Example: The property has 3 bathrooms with various features BATHROOM BIDET COMBO_TUB_SHOWER BATHROOM BIDET BATHROOM_HALF TOILET Add feature codes one for each feature separated by spaces.  Example: A property has television, internet and beach view TELEVISION INTERNET BEACH_VIEW  1. Bathroom Types - If there are multiple bathrooms add one code for each followed by appropriate amenity codes. BATHROOM BATHROOM_HALF BATHROOM_SHOWER  1.1 Bathroom Amenities - These must be specified after the bathroom type code and are applied to the preceding bathroom type code. If there are multiple features in the room add a code for eachBIDETCOMBO_TUB_SHOWERJETTED_TUBOUTDOOR_SHOWERSHOWERTOILETTUB 2. Bedroom Types - If there are multiple bedrooms add one code for each followed by appropriate amenity codes. BEDROOM BEDROOM_LIVING_SLEEPING_COMBO BEDROOM_OTHER_SLEEPING_AREA 2.1 Bedroom Amenities - These must be specified after the bedroom type code and are applied to the preceding bedroom type code. If there are multiple beds in the bedroom add one code for each. BED_BUNK BED_CHILD BED_CRIB BED_DOUBLE BED_KING BED_MURPHY BED_QUEEN BED_SOFA BED_SINGLE  3. Nearest featuresNearest features must consist of three parts in order joined by underscores, a feature type, the distance unit, the number value.For example '''NEAREST_BEACH_KILOMETERS_3''' or '''NEAREST_BAR_METERS_200''' Feature types NEAREST_AIRPORT NEAREST_BEACH NEAREST_GOLF NEAREST_RESTAURANT NEAREST_TRAIN NEAREST_BAR NEAREST_FERRY NEAREST_HIGHWAY NEAREST_SKI Distance units KILOMETRES METRES MILES MINUTES  4. Location type features BEACH BEACH_FRONT BEACH_VIEW DOWNTOWN GOLF_COURSE_FRONT GOLF_COURSE_VIEW LAKE LAKE_FRONT LAKE_VIEW MOUNTAIN MOUNTAIN_VIEW NEAR_OCEAN OCEAN_FRONT OCEAN_VIEW RESORT RIVER RURAL SKI_IN SKI_OUT TOWN VILLAGE WATER_VIEW WATERFRONT  5. Other features LIVING_ROOM FIREPLACE WOOD_STOVE HEATING AIR_CONDITIONING ELEVATOR TELEPHONE HAIR_DRYER ICEMAKER IRON_BOARD LINENS TOWELS DRYER WASHER BALCONY DECK_PATIO_UNCOVERED LANAI_GAZEBO_COVERED GARDEN PRIVATE_YARD GRILL GAME_ROOM VERANDA GARAGE PARKING_POSSIBLE PARKING_PAID EV_CHARGER BOOKS DVD FOOSBALL GAMES MUSIC_LIBRARY TABLE_TENNIS POOL_TABLE CABLE SATELLITE STEREO TV TV_SMART TOYS VIDEO_GAMES VIDEO_LIBRARY BREAKFAST_NONE BREAKFAST_POSSIBLE BREAKFAST_INCLUDED PRIVATE_CHEF DESK DESK_WITH_CHAIR INTERNET WIFI KITCHEN DINING_AREA DINING_ROOM COFFEE_MAKER DISHES_UTENSILS CHILDRENS_DINNERWARE PACK_N_PLAY_TRAVEL_CRIB BABYSITTING BABY_MONITOR DISHWASHER HIGHCHAIR MICROWAVE OVEN REFRIGERATOR SPICES STOVE TOASTER  OUTDOOR_LIGHTING OUTDOOR_FIREPLACE FIRE_EXTINGUISHER FIRST_AID_KIT MEDICAL_EMERGENCY_CONTACT  POLICE_EMERGENCY_CONTACT FIRE_EMERGENCY_CONTACT SMOKE_DETECTOR CO_DETECTOR DEADBOLT_LOCK EMERGENCY_EXIT_ROUTE PETS_CONSIDERED PETS_NOT_ALLOWED HOT_TUB MASSAGE POOL POOL_HEATED POOL_INDOOR POOL_PRIVATE SAUNA B_AND_B CAR_AVAILABLE CHAUFFEUR CHECK_IN_OUT_SELF CLEANING_DISINFECTANT CLEANING_ENHANCED CLEANING_INCLUDED CLEANING_POSSIBLE CONCIERGE GUEST_HOUSE HOTEL SHOP BASKETBALL_COURT BICYCLE BOAT CROSS_COUNTRY_SKIING FISHING FITNESS_ROOM GOLF  HIKING HORSE_RIDING HUNTING ICE_SKATING JET_SKIING KAYAK_CANOE KAYAKING MOUNTAIN_BIKING MOUNTAIN_CLIMBING MOUNTAINEERING PARASAILING RAFTING SAILING SPORTS_SNORKELING_DIVING SKIING SKIING_WATER SNOW_SPORTS_GEAR SNOWBOARDING SNOWMOBILING SPELUNKING SURFING SWIMMING TUBING_WATER WATER_SPORTS WHITEWATER_RAFTING WIND_SURFING CAR_NECESSARY CAR_RECOMMENDED CAR_NOT_NECESSARY CHILDREN_NOT_ALLOWED CHILDREN_WELCOME EVENTS_ALLOWED SMOKING_ALLOWED SMOKING_NOT_ALLOWED WHEELCHAIR_YES WHEELCHAIR_NO BAY COIN_LAUNDRY DUTY_FREE HEALTH_BEAUTY_SPA MARINA MUSEUMS THEME_PARKS WATER_PARKS WINERY_TOURS ZOO ANTIQUING BIRD_WATCHING ECO_TOURISM GAMBLING OUTLET_SHOPPING PADDLE_BOATING SHOPPING SLEDDING WHALE_WATCHING WILDLIFE_VIEWING FITNESS_CENTER HOSPITAL LAUNDROMAT FAMILY HISTORIC ROMANTIC  ==Common Errors== '''The VRBO connection for this property is managed by account ....''' '''It cannot be mapped to this account.''' Only properties owned by the connected Beds24 account or sub account can send to the connected VRBO account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "VRBO / Homeaway Connect via Account" allows you to set that the property connects to VRBO via a different account than the one owning it.   '''Fix content errors and enable rooms before generating the VRBO Software User ID''' '''Fix content errors and enable rooms''' Go back to step 2 in the chapter "Mapping"  '''VRBO Software User ID not generated ''' Go back to step 4 in the chapter "Mapping"   '''internal error constructing XML ''' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.