Login troubleshooting

This page explains common login issues and how to resolve them.

Unable to log in from this device or browser

As part of our ongoing effort to prevent unauthorized access to Beds24 accounts, compulsory two-factor authentication (2FA) is triggered when you log in from a device or browser that has not been recognized before.

You will receive an email with a special login link sent to your Beds24 admin email address. This applies in the following cases:

• Logging in from a different device or browser than usual
• Logging in from an iPhone or iPad
• After cookies have been deleted or disabled
• After browser history has been cleared
• When using a VPN, proxy, or private/incognito window

Important: The login will only work if you open the email link in the same browser that was used for the login attempt.

For iOS users: If the email opens in a different app or browser, copy the link manually and open it in Safari. See How to Copy a Link in iOS Mail for more information. Example: Video guide

Not receiving email with login or verification link

If you did not receive the login email, check the following:

• Look in your spam or junk folder.
• Make sure you are checking the inbox of the correct email address associated with your Beds24 account.
• Search for emails with the subject: Beds24.com - login code.
• Whitelist or ask your email provider to allow all messages from the domain @beds24.com and IP address 188.34.132.40.
• If you are resetting your password through the Forgot password page, make sure you are using the correct username as shown in previous Beds24 emails. Using an old or different username will prevent you from receiving the reset link.
• Wait a few minutes in case your provider delays delivery.

If multiple login attempts were made, only the most recent email will contain a valid link. Older ones become invalid automatically.

General troubleshooting

If you are still unable to log in after following the steps above, try the following:

• Clear your browser cache and cookies, then restart your browser.
• Try logging in using a different browser (for example, switch from Chrome to Firefox).
• Disable browser extensions such as password managers, ad blockers, or privacy tools that may interfere with login or redirects.
• Make sure your browser is updated to the latest version.
• Check that your system clock and time zone are set correctly. Incorrect time settings can cause session or token validation errors.
• Temporarily disable any VPN or proxy connection and try logging in again.
• Ensure that JavaScript and cookies are enabled in your browser settings.
• Try logging in from a private or incognito window to rule out cached data issues.
• If you are on a shared or company network, ask your IT department or network administrator to check if any security software or firewall is blocking beds24.com.

If none of these steps resolve the issue and you are still logged into the Control Panel, you can open a support ticket here and we will assist you with the next steps.

Shared or additional users

If someone else uses the same Beds24 account but does not have access to the admin email inbox, set up a forwarding rule so they can receive the login verification email.

If several people need regular access, consider creating additional logins with their own credentials where available.

Email link opens in a different browser or app

If your email app opens a different browser than the one you used to start the login, copy the URL from the email and paste it manually into the browser you originally used.

Delays in receiving login emails

Emails are sent instantly, but depending on your provider there might be short delays. If you are not receiving them, try refreshing or forcing your email system to fetch new messages manually. Some corporate systems or spam filters may queue messages for several minutes.

Why these security checks are required

These verification steps protect you and your guests from phishing and fraud attempts. Fake Beds24 sites have been reported to appear in search results. If you enter your login details on a fraudulent site, attackers can gain access to your account and contact your guests.

To reduce this risk, logins from unrecognized devices or browsers require verification through your registered email address.

Summary

• Logins from unrecognized devices or browsers require verification by email.
• Only the newest login email link is valid.
• Open the link in the same browser used for login.
• Ensure your Beds24 admin email is accessible and can receive messages from the domain @beds24.com and the IP address 188.34.132.40.