[[Category:Views_and_Settings]]
[[Category:Messaging]]
[[Category:Account]]
[[Category:Troubleshooting]]
<div class="heading">Outgoing Email</div> ''This page is about the menu {{#fas:cog}} (SETTINGS -> ) ACCOUNT -> OUTGOING EMAIL''and explains how to send Emails to guests from your own Email address instead of a Beds24 Email address.
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== General ==
'''Sending Account''': Choose whether to use the system email server or your own email address to send email.
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder.
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you have entered a property Email address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION replies from guests to confirmation messages will be sent in cc to the property EMail address. If you do not want this do not enter a property Email address.
If you do not use your own email, the guest will receive a booking notification from the system Email address.
'''User Name''': This is the user name for your email server. This is often your email address.
'''Password''': This is the password for your email server. (See the details below for GMAIL Application Password)
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.
= Standard Email Providers === Standard Setups Gmail / Googlemail =='''You need to create and use an Application Password for the Gmail account because if you try to use your normal Gmail'''password Google might block the emails from sending and treat them as spam. Google explains how to do this [https://support.google.com/mail/answer/1173270?hl=en here.]
Mail Server: smtp.gmail.com
Port: 465
If you have a Gmail (Googlemail) G-Suite Account (pro version):
You may need 2-step verification on your '''googlemail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] how to create an application specific password which can be used with the booking system. If you try following settings in Google to use your normal googlemail password Google might block the emails from allow Email sending and treat them as spam.via Gmail:
*Open your Google accounts which have a menu "My Account" >Admin console (admin.google.com).*Click SECURITY > *Under "Connected apps & sitesHow you sign in to Google," may need to set *Click on 2-Step Verification, follow the setting "Allow less secure apps" to ON to allow email sending via gmaillogin steps then select App Passwords.
If you don’t have this option, it might be because:
*2-Step Verification is not set up for your account.
*2-Step Verification is only set up for security keys.
*Your account is through work, school, or other organisation.
*You turned on Advanced Protection.
At the bottom,
*choose Select app and choose the app you are using
*Select the device and choose the device you’re using and then Generate.
**Select App – Email
**Select Device – Other Custom Name
'''Microsoft Live (Hotmail)'''*In the next window write Beds24 and click Generate. *Copy the generated Password
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk
'''BEDS24'''*Go to (SETTINGS) ACCOUNT > OUTGOING EMAIL and replace/paste the generated Password into the password field. *Click SAVE. ==Microsoft Live (Hotmail)== <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk. Mail Server: smtp.live.comOR smtp-mail.outlook.com (Check the details from your email service)
Encryption: No
Port: 587or 25
'''Set up'''
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.
== Mailgun==
Mailgun is a mail sending service.
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.
== SPF Record ==
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.
== Trouble Shooting == Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider
what you need to do to let third parties like Beds24 send Emails through your SMTP server.
If '''Emails are not sending please check ''' 1. Check if you outgoing E-mail is working by clicking on "Send Test Email". 2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats. '''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.