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HostelWorld.com

4,570 bytes added, 19 May
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Hostelworld</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > HOSTELWORLD and explains how the connection with Hostelworld group (HostelWorld.com, HostelBookers.com, Hostels.com, Bedandbreakfastworld.com)'http://www.hostelworldworks and how to set it up.com
==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*Beds24.com can export multiple prices
*Beds24.com can apply a price multiplier to prices
*Beds24 can send minimum stays
*Beds24.com can import Bookings
==Limitations==
*Hostelworld accept minimum stays only on a per property level. All availability will be sent with a one night minimum.
*"Extra Person" prices cannot be exported.
*Hostelworld will reserve inventory for a booking as soon as the guest starts the booking process. We can not close the room once a booking is in progress even if the availability changed during this period.
 
== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Beds24 can map a different Beds24 price to each Hostelworld rate code. Currently Hostelworld only supports refundable and non-refundable rates.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
*The maximum stay accepted by HostelWorld is 14 days.
 
'''Private Rooms'''
 
To sell a complete room at Hostelworld set it to a "Private" room type in their system. We will still send the bed price as per a bed but Private rooms will only be sold if all the beds in the room are booked together.
 
'''Bookings'''
 
New Bookings are imported.
 
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
 
'''Extras and Taxes'''
 
"Upsell Items" can not be exported.
 
 
'''Rooms and room types'''
 
If you sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
==You need==
*Choose the Hostelwrold standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting.
*Click SAVE
[[Image:agoda_standard_rate_mapping.png|500px|link=]]
[[Media:agoda_standard_rate_mapping.png|view large]]
4) Number of Beds: *select the number of beds in the room if they are different from the Max number of guests. Ensure you set the same number of beds in Beds24 as you have specified at Hostelworld, you can check the details when you click 'Get the HostelWorld.com Room Codes for this Property Code'.*Click SAVE  <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>If the room has a double bed, this will be 1 bed, not 2 to match the number of guests. 5) Activate:
*Tick "Inventory", "Prices" and "Bookings"
*Save
==Prices==
For dorms Beds24 checks the prices in this order: 1. single price:  2. double price: if no single price is found the system will look for a double price and send this to Hostelworld group 3. room price: if no single or double price are found the system will look for a room price and send this to Hostelworld group. This includes the export price.   For private rooms Beds24 checks the prices in this order: 1. room price 2. double price: if no room price is found the system will look for a double price, divide it by 2 and send this to Hostelworld group as the price per bed for the private room.  3. single price: if no room price and no double price are found the system will send the single price as bed price to Hostelworld group.
1. room price: it a room The price paid by the guest is set the system will divide the room bed price multiplied by the number of beds and send this to Hostelworld groupin the private room.
2. double price: if no room price is found the system will look for a double price, divide it by 2 and send this to Hostelworld group
3. single price<span style="color: if no room price #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>Click on the "View Actual Data" Button to check which prices and no double price are found the system availability will send the single price as bed price to Hostelworld group. For dorm beds just set a single price.
===Multiple Rates===Hostelworld support multiple rate codes.  Beds24 can map a different Beds24 rate or offer to each Hostelworldrate code. Currently Hostelworld only supports refundable and non-refundable rates. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
If you do not have the appropriate rate ids you need to request Hostelwrold to add them.
You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.
For example Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros. == Check Connection ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Updates and Changes==Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
==Common Errors==
If username and Hostelworld API password are correctly entered please check with your Hostelworld account manager whether the connection is activated.
'''Non existing room type'''
You have mapped a code for a room which does not exist in Hostelworld. Go to SETTINGS->CHANNEL MANAGER->HOSTELWORLD and check your mapping. You can only map codes which show up when you click on "Get Codes".
 
'''Date ranges overlap'''
You have two rooms mapped to the same Hostelworld room code. Each Hostelworld room code can only be mapped to one room in Beds24. Please correct your mapping.
'''<error roomtypeid="1234" code=""></error>'''
If the room has been deleted in Hostelworld untick "Prices", "Inventory" and "Bookings". If the room has not been deleted in Hostelworld please check if it is properly set up there.
==Notes== '''Incorrect Price, Invalid rate plan(s)''' You have added a number which is not a valid Hostelworld rate id into the field in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the 'get codes' list.
The password is '''1112 - Rate plan not existing for given roomtypeid''' and '''Invalid rate plan(s) for requested property ''' You have mapped a special API password rate code which does not exist at Hostelworld *Please double check your rates and daily prices and select a valid rate id from the list in 'get codes'. *Open your regular Hostelword passwordrates (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list. Changing *Open your daily prices (Enable list) and make sure the password will break correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the connection'get codes' list.
==Notes==*The password is a special API password not your regular Hostelword password. Changing the password will break the connection.*To sell a complete room at Hostelworld set it to a "Private" room type in their system.We will still send the bed price as per a dorm but Private rooms will only be sold if all the beds in the room are booked together.*Hostelworld can send credit card details but they will not send a CCV.
==Disconnect==
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking").
=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.
 
=== Can I send different prices for different minimum stays or different numbers of guests?===
No. We can send one price.
=== I have multiple properties. How do I set this up? ===

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