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*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to Learn [[Setting_Prices_for_Booking_Channels:Category:Channel Manager|set prices for channelshow the channel manager works]].*Booking.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further down).
'''Extras and Taxes'''If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.
If required ==Capabilities and Limitations=='''With this connection you can enter extras :'''*send prices and fees availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can directly in be disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com**report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews
Upcoming bookings can be imported==Prices for Booking. com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will only automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a summary price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the bookingFixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, not the full informationBeds24 prices you want to send to Booking. The full information can still com need to to be accessed the right price for "base number of guests" in the Booking.com extranetso Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. New bookings made after activation will include full booking informationThen change your pricing model in Beds24 to "Occupancy Pricing".
'''Rooms =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and room types'''bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com</div><div class="mw-collapsible-content">
'''Dorms'''2. Search for Beds24.
Booking3.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for theseTick all tick boxes.
== Set Up ==Setting up 4. Complete the connection is a 4 step process:rest of the on screen instructions.
1) You request a connection on Booking[[Image:extranet-booking.com png|500px|link=]][[Media:extranet- nothing changes you are still bookable according to the prices and inventory you have set in the Bookingbooking.com extranetpng|view large]]
2) Beds24 accepts your request <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two- nothing changes way connection you are still bookable according need to the prices select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have set in a "one-way" connection meaning the Bookingaction you did not select must be manually maintained by you.com extranet</div></div>
Between step <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2 and 3 you should map : Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your rooms and rates, check everything and import existing bookings from Booking.com to block hotel ID and paste it into the booked dates."Hotel Id " field#Press SAVE</div></div>
Bookings are not removed '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com extranetstandard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking. Existing com rate plans#Click on "Get Codes" and new bookings are always visible in choose the Booking.com extranet.rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
===Booking.com===Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.</div></div>
1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to Booking.com the rooms and go to ACCOUNT->CHANNEL MANAGER. set "Enable" = Enabled#If you do not see this option contact Booking.com and tell them you want to use a channel managerhave multiple room types repeat for each room#Press SAVE</div></div>
2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Click </div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''*''' followed by the Start button and search for BEDS24.multiplier number in the "Multiplier" field
<embedvideo service="youtube">httpsExamples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1://youtu'''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables.All currencies supported by the booking page currency selector can beused.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</VYzWI-PDVYkdiv></embedvideodiv>
3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com</div><div class="mw-collapsible-content">#Click on the rest of the on screen instructions"Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>
It is possible to select a <div class="mw-collapsible mw-collapsed"><div class="one wayheadline-collapse" or > Step 8: Import upcoming bookings</div><div class="two waymw-collapsible-content" connection with Booking.com. The normal case is >#Click on the "two wayImport Existing Bookings" which will both export inventory button to Booking.com and import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well#If you select any of have bookings from other sources you can add these manually in the Calendar, via the "one wayAdd booking" options only one of these actions will be performed and button at the other must be manually maintained by youtop or import them from a . Please send us a support ticket if csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want a one way connection only. to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>
4) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When ready you will receive a notification from activate the connection Booking.com, go to will remove your prices and availability from their system and replace them with the Channel Manager menu again prices and activate availability sent from the connectionchannel manager.
5) When ready You can activate the connection when your mapping and prices are correct and you will receive a notification from Bookinghave added all upcoming bookings.com, go to the Channel Manager menu again *Press "Activate Connection" and activate the connectionthen "Activate Connection Now".
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10:bookingcom1.png|450px|linkRemove Auto-Replenishment (optional)</div><div class=]]"mw-collapsible-content">[[MediaBeds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:bookingcom1*Log into your Booking.png|view large]]com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>
2) Set <div class="Booking Price Importmw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to either import check the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcstatus of your property at Booking.coms end.)
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send are receiving error messages check in the single occupancy price set "Booking.com Rate Type Common Errors" = "Full + Single". If you do not have this rate type or section why you are not sure set "Bookingreceiving the error and how to fix it.com Rate Type "= "One Price "
4This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) MappingCHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
Map Rooms:*Click on the <embedvideo service="Get Codeyoutube" link next to the room id setting, a list of room ids will >https://youtu.be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save./rsqRWgawcWU</embedvideo>
[[Image=After the connection is activated=<div class="warning">{{#fas:bookingcomroomsexclamation-triangle}} Changes to availability and prices will be instantly sent to the channel.png|450px|linkChanges for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==]][[Media:bookingcomroomsYou can communicate with Booking.com guest directly from Beds24.png|view large]]
Map Rates:*Click on the "Get Code" link next to the rate id setting You and a list of rate ids your guests will be retrieved from Booking.com for the saved room id.*Choose see the messages in Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click SaveMessaging Center.
[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcomrates*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|450px|link=]][[Media:bookingcomrates*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]
==Multiple Rates at BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.com==Booking*From the time of booking until 7 days after the booking is cancelled.com *If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can support more than one price per room for example send messages to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable pricesproperties from the time of booking until 66 days after the checkout. There are two options:
'''1<div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking. Derived Prices'''com.</div>
Booking.com can auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set '''To use this up.This option means you only need to send one rate from Beds24 to Booking.com and Booking.com will auto-calculate the other rate options. function'''
'''2Booking.com allows .jpg and .png attachments but no links or pdfs. Multiple Rate Ids'''
==Price Multiplier==If you want to add Bookings with payments collected by Booking.com will show the payment amount collected as a multiplier to your prices, for example because payment in the channel requires a different currency to your Beds24 currency, add a '''*''' followed by "Invoice" tab of the multiplier number to your hotel idbooking.
For example a hotel id setting '''123456*1.23Charge virtual cards automatically''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)
To convert the price of bookings imported from the channel add a * after Virtual cards can be set to be auto charged at the multiplier, for example '''123456*1.23*''' will divide the price of the booking by 1.23date they become valid.To use this option set "Auto Process Virtual Cards" = Yes
You For Booking.com virtual cards you can also use currency conversion template variableset to adjust the charge automatically to the full amount available on the card at the time it is charged. All currencies supported by To do so create a rule with these settings and specify it in the booking page currency selector can be used.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
For example *[CONVERT<div class="warning">{{#fas:IDRexclamation-EURtriangle}} This option is available for customers who use [[Stripe|Stripe] ]. If you set "Virtual Cards" = Yes without Stripe activated the system will convert Indonesian Rupees to Euroscreate a pending payment which can not be collected.</div>
== Maximum number accepted bookings ==By default all all available rooms are sent A payment rule can be specified to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit be attached to the pending payment, the payment rule can further manage the conditions to collect the number of accepted bookings payment, for this channelexample it could specify to use virtual cards only and not a guest card.[https://wiki.beds24.com/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]
==Activating==You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.'''Charge virtual cards manually'''
[[Image:booking13If you manually charge virtual credit cards please note that they can only be charged after the activation date.png|450px|link=]][[Media:booking13.png|view large]]
1If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) Import existing bookings from Booking CHANNEL MANAGER.com
Make sure ===Info Codes for relevant information===Info Codes in the "BookingsInfo" check box for each mapped room is ticked tab of the booking show you relevant information about the booking and saved and then click the "Import existing bookings" buttonguest.
[[Image:booking15.png{|450pxclass="wikitable"! scope="col"|linkCode! scope=]]"col"| Use[[Media:booking15.png|view large]]-
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com| BOOKINGCOMCARD b. Go | invalid card reported to https://api.beds24Booking.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
2) Make sure your inventory is correct in Beds24. Check existing bookings in | BOOKINGCOMVIRTCARD| Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering sent a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.virtual card|-
[[Image:Booking_com_12.png|450pxBOOKINGCOMBANKTRANS|link=]]booking paid via bank transfer from Booking.com[[Media:Booking_com_12.png|view large]]-
3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be |STRIPEPAYMENT| payment imported.from Stripe|-
[[Image:bookingcomactivate.png|450pxSTRIPEFAIL|link=]]card could not send to Stripe[[Media:bookingcmactivate.png|view large]]-
4) When all |CARDEXPIRES| added when the set up card expires before check-in Beds24 is correct you can make the final step to enable the connection (go live) from the Booking.com extranet.|-
[[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|große Ansicht]]}
5) When you go live your rates and inventory ===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be deleted from Bookingused.com and a full reload Otherwise, the VAT value defined in the Property booking rules will occur from your Beds24 Inventorybe used.
You can use ===Different invoice templates ===If you need a different invoice template for the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure this channel you can use the dates are blocked in Beds24 before going live so they will not be reopened[[Invoicees|invoicee]] function.
6) Once updated, check all ==Reviews==To access Booking.com reviews from your values in DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com extranet for correctness and if required make any adjustments to the settings to fixReview Module.
7) Channel collect payments will ==Create and manage Booking.com promotions==Promotions can be shown created, modified and deactivated in the booking invoice if {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER > BOOKING-COM > “Import Channel Collect Payments” PROMOTIONS. is set to “Yes” [[Booking.com:_Promotions|Click here for more information and setup instructions.]]
The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the room Setup of your connection, click on all dates which do not have a valid price available for sending to booking'Get the Booking.com. Make sure you have prices Room and Rate Codes for the complete range of dates you are sending (1 year or 2 years)this "Property Code"'
2) "Room code is You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not unique" warning when saving in Beds24return any rooms.</div></div>
Each Booking.com <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room id is unique and can be mapped to only one room in Beds24. If you enter the same being unexpectedly closed at Booking.com room id more than once </div><div class="mw-collapsible-content">The channel manager will close the room updates will overwrite each other causing inaccurate information being sent on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years). 3) Missing Credit Card Details</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[ImageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<span class="" style="color: #f3e504; font-size:bookingcom_manage.png|450px|link150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcom_managebold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.png|view large]]</div></div>
If you want to not allow channel modifications by default you can change the setting for "Booking.com default "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. ==Common ErrorsError messages==
'''Room is not active''' Booking.com has not activated Either adjust your price in Beds24 or try to change the room for selling. Please ask limitation at Booking.com to activate it and check the room id is correct.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user BA'*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :-bookingautomationadminhttps://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
'''rate is not active''' <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to send prices for update a Booking.com non-XML rate code which is not active. You can only send prices for active Log into your Booking.com extranet remove the rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates. </div></div>
'''rate does not exist''' <div class="mw-collapsible mw-collapsed"><div You are trying to send prices for a Booking.com rate code which class="headline-collapse" > Room reservation does not exist. You can only send prices for active belong to this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesbefore the Channel synchronisation. </div></div>
'''Not allowed to update Single Use Rate 1. The Booking.com connection for Room'''the property does not allow the use of the messaging API. Please log into Booking.com requires the bed price be sent and and go to them ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room price. Therefore they do not accept a single price for that is in a dorm. Set "Booking.com Rate Type"= One Pricedifferent property than originally booked. If you want to send a single price for other rooms ask use messaging with Booking.com you can move/assign booking only to set up a "Single" rate id for theserooms in the same property as the one originally booked.</div></div>
3) Single occupancy prices must be activated within booking.com if you are sending them <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to multi person room ratesthis property. They can be disabled by setting "Rates," code":"FORBIDDEN"</div><div class= "Full Onlymw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
4) For bookings imported through <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the button "Import upcoming bookings" Booking.com will only send into a summary of the booking, not room in the full information. The full information can still be accessed in same property as the room which is mapped to Booking.com extranet. New bookings made after activation will include full booking information.</div></div>
5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not delete the price in passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com. If does not allow you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.commark credit cards as invalid because you have not passed their trust verification process. Only once the rate has closed at Please contact your Booking.com it is safe to remove it from Beds24Account Manager.</div></div>
You can close a rate at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com by making sure there Extranet. There is no price for it problem at all and you should ignore the rest of the text on the dates to close in Beds24screen.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
Note Check that if there "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price on any day at all the same as the occupancy you have set for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is room in your Booking.com will remainextranet.</div></div>
You can always see =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data being sent with from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the "View Actual Data" Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button in to cancel the channel managerconnection to Beds24.
6) Bookings with payment collected by booking= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will show the payment amount collected as need a payment property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in the booking invoiceBeds24.</div></div>
=== How do I modify or cancel a booking?===Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
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[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up Instructions]Troubleshooting] ''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class==General==*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
<div style="display:none"> <div class=Capabilities=="summarybox">*When all of your prices, and rooms are set up in Beds24you can start the integration with Booking.com can export Inventory:*Beds24#Initiate the connection in Booking.com can export Minimum Stay*Beds24#Map your rooms and Booking.com can export Maximum Stayrate plans*Beds24.com can export Closed #Set the rooms you want to Arrival and Closed sync to Departure"Enable"*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import #Check what will send to Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual #Import all upcoming bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of #Activate the booking.connection
Read the complete [https://wiki.beds24.com/index.php?title==Limitations==If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet:_Synchronise_bookings_prices_availability instructions] before you start the integration.
<div class="warning alert alert-danger">{{#fas:exclamation-triangle}} Use [[Booking.com may sometimes withhold the credit card number or CCV unless :_Import_Properties_from_Booking.com_to_Beds24|these instructions if you specifically request they are sent want to you. Contact your import]] properties from Booking.com rep if this is occurring and you require this informationto Beds24.</div> </div></div>
__TOC__== Before What you connect should know and do before getting started=<div class="bluebox">'''PricesAs a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. '''
All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Upsell ItemsChannels" *Beds24 can not be exported import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.comas a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. </div>
'''BookingsLimitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
'''Credit CardsPrices for dorms'''
For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to access credit card details through Beds24 ask send a single price for other rooms you can create additional rate plans for single use in [[Booking.com to only accept bookings with credit card details and always send all details to Beds24:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you sell rooms individually at have a channel like Airbnb and want Booking.com group account log to sell them on Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]channel manager from there.
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3) You enable : Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the connection in room id setting, a list of room Ids will be retrieved from Booking.com - this is when and displayed#Choose the Booking.com removes your inventory room you want to map to the Beds24 room and rates and you are temporarily not bookable.click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4) Beds24 sends prices and availability to : Map your Booking.comrate plans</div><div class="mw-collapsible-content">'''1. You are bookable againIf you have only one Booking. To send the update immediately click com rate plan'''#Click on the "UpdateGet Code" buttons in link next to the channel manager settingsrate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
<div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>
<div class===Beds24"warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself.com===1) Enter your Please send us a support ticket in which you explain that you have dorms with Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''We will then scroll to manually adjust your settings so the bottom of the page and click SAVE'''connection can work.</div> </div></div>
The connection is working if and your property is selling if
*you do not receive any erros
*you see Connection Status: XML Active and Hotel Status: Open / bookable
*you are not receiving error messages
*the display in the channel is correct.
You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.
#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
<div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com can set up multiple rate ids for each roomsecurity checks, each with pre-defined booking conditions. Beds24 can and the message will fail to send a different price to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].</div>
==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking. If you do not have the appropriate rate ids you need to request Booking.com please refer to add them"Missing credit card details" in "Troubleshooting" section below.
===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===
You will see buttons in the "Details" tab of the bookings which allow you to
*Report No-shows
*Report invalid cards
*Report date changes
*Report guest misconduct
*Request the booking to be cancelled
| BOOKINGCOMFLAG
| Booking.com general info flag (Genius/no credit card)
|-
|CARDTOSTRIPE
| card details were sent to Stripe
|-
== Check Connection Manage or add Booking.com Rate Plans==The connection is working if you are not receiving error messages and the display in the channel is correctTo manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you are receiving error messages check in the "Common Errors" section why want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you are receiving the error and how to fix itcan also create additional rate plans.
== Updates Limit the maximum number accepted bookings if you do not want to offer all rooms ==Changes in availability will be instantly By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel. Other changes like changes to prices, minimum stays will send with the next update. Click on "Update" if you want to push them through instantly.
=Troubleshooting===Common issues= Setup Problems=<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">1) The Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being unexpectedly closed at bookingsent to Booking.comwhich will cause overbookings. </div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. '''Access denied while trying *Click on "Connection Status" to change to change hotel XXX''' Log into Booking.com and activate check that the connection as described under "Activavate" step 4is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You have not activated the connection in the booking.com extranet. Please log into Send us a Support Ticket, so we can correct your booking.com extranet and activate the connectionpricing model.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Booking.com have does not activated allow you to send a single occupancy price for the room. Either ask Booking.com to allow a single price or set Set "Booking.com Rate Type"= One PricePer Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set below the Minimum Contracted rooms for these dates'''in {{#fas:cog}} (SETTINGS) You have agreed to supply a minimum number of rooms to Booking.com on PROPERTIES > ROOMS > SETUP is the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored same as the Beds24 values on those dates and used your agreed minimum instead. *Make sure occupancy you have valid rates set for the mentioned dates and no bookings from other sources *Beds24: change room in your inventory to send the allotment you have guaranteed Booking.comextranet. *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate is not active'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rate ids and enter a valid considers the price you want to send varies significantly from the prices which are already in Booking.com rate id, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate 123456 cannot be updated via XMLor '''CANNOT_SET_SINGLE_USE_RATE This rate has </div><div class="mw-collapsible-content">Booking.com have not been activated a single occupancy price for channel managementthe room. Ask Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If itis a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''Did not set Close Room or '''RATE_NOT_ACTIVE_FOR_ROOM''' or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have guaranteed and to have a minimum an active Booking.com rate id with this number of rooms to sell on . You can only update Booking.com but the channel manager is sending a lower quantity than contractedRate Plans which show when you click on 'Get codes'. *Make sure you have valid rates for Go to Prices > Channel Mapping enter the code from the mentioned dates error message Search box and no bookings from other sources *Beds24: change your inventory to send click on the minimum contracted rooms priceand and selcet and ID which you have guaranteed Bookingsee when you click 'Get codes'.com *Please double check your Fixed prices and Daily prices and select a valid Booking.com: Ask rate id from the list in 'get codes'. You can only send prices for active Booking.com to remove the minimum contracted roomsrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate does not existor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have added a number which is not a valid room with this ID ask Booking.com rate id into the field in the to activate it. It is activated when you see it when you click on "ChannelsGet Codes" tab of a rate. Open your rates and make sure the correct booking.com rate ids are entered. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set occupancy_price for user 'Beds24ProductionServer'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaceschild rate 123456789, since they are automatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Message thread not found</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes There are not correctly mapped. Check you have entered the right Booking.com mapping codes.two possible reasons:
<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" > Failed to post message: Message content failed to this hotel reservation'''pass security filters</div><div class="mw-collapsible-content"> The booking was already cancelled Ensure you do not have any special characters in the message text that could fail the Booking.com before Security checks. (For example do not use * or @ in the Channel syncronisationmessage text).</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:
1. There is no content in the language of the Guest (OR the default language you have set for your account,) Credit card details are imported and shown on in the "INVOICE" Messaging tab of the auto action that you triggered for this booking. If not please refer *Open the booking go to "Missing Credit Card Details" the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Setup Problems abovethe Subject, Plain Text Field and HTML Field.
2) Multiple Rates - if you want to . Auto action should not send multiple prices for a room you must have a rate id for each rate message to the guest, go to the Messaging tab in Booking.com and a matching rate with the price Auto action and rate id setup in Beds24. See the Multiple Rates section above for more details.set 'Sending Message' = NO (or Internal) </div></div>
<div class==Disconnect==*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to >I have multiple Booking.comaccounts. This will not remove How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please contact properties are in different Booking.com and ask them to disconnect youaccounts.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive notifications on new bookings?</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== Will I "headline-collapse" > Do guests receive notifications on new bookingsa confirmation?'''</div><div class=== "mw-collapsible-content">After you activate The channel confirms the channel manager booking with the channel guest. Beds24 will stop sending notificationsnot sent an additional confirmation message to the guest. You will receive them from Beds24 insteadIf you want to send an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== Do guests receive "headline-collapse" > How do I modify or cancel a confirmationbooking? '''</div><div class=== "mw-collapsible-content">The channel confirms You can request Booking.com to cancel the booking with or report changed stay dates from the "Details" tab of the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Emailbookings.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not except room changes.If you do this you will need to manage all changes manually. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I access credit card details?'''</div><div class=== "mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion or special pricefor Booking.com?'''</div><div class=== "mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or fees?'''</div><div class=== "mw-collapsible-content">Extra Costs, eExtras taxes and fees will not automatically send or update. Set/change these in your Booking.gcom Extranet unless you want to manage your full Booking. tax, cleaning fee, service charge can com content from Beds24. *Changes to availability and prices will be set directly in instantly sent to the channels extranetchannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derivedWith " Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices or multiple rates ids. See the "Multiple rates" section of this pageIf you have different prices for different minimum stays Beds24 will send these. </div></div>
<div class=== I have multiple Booking.com hotel ids. How do I set this up? ==="mw-collapsible mw-collapsed">The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. ==<div class= "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
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