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[[Category:Wordpress]]
[[Category:Apps_Plugins_and_Extentions]]
''This page is about the menu SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->PAYPAL''
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=== Troubleshooting ===
'''Guest made a payment but booking shows cancelled'''
This happens when you have set SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTION ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment.
Possible Reasons:
*The IPN is not or not correctly set up in your Paypal account
*You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->PAYPAL Go to SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->PAYPAL and click on HELP for more instructions.
For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking.
