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*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
=Limitations=If you export inventory you will also need to export rates from Beds24, rates can not be set within 1. Initiate the connection in Booking.com extranet.
Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you2. Contact Map your rooms and Booking.com rep if this is occurring and you require this information.rate plans
= Before 3. Set the rooms you Connect ='''Prices'''want to sync to "Enable"
When the connection is activated Booking4.com Check what will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Booking.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or additional rate codes (see chapter "Multiple Rates" further down).
'''Extras and Taxes'''5. Import all upcoming bookings
"Upsell Items" can not be exported to Booking.com6. Activate the connection
If required you can enter extras and fees can directly in Read the complete [[https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability|instructions]] before you start the integration.
'''Bookings'''<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to import]] properties from Booking.com to Beds24. </div> </div></div>
Upcoming bookings can be imported. __TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com will only send a summary of the booking, not the full informationPremier Partner Beds24 can offer you advanced functionality and many convenience functions. The full information Once set up you can still be accessed in the manage everything directly from Beds24 which will save you time and make working with Booking.com extranet. New bookings made after activation will include full booking informationreally easy.'''
'''Credit Cards'''Learn [[:Category:Channel Manager| how the channel manager works]].
'''Rooms All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types'''in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
If ==Capabilities and Limitations=='''With this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you sell rooms individually at another channel want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or your own web site cancellations can be disabled for individual bookings)**report no-shows date changes and want guest misconduct to Booking.com **report invalid cards to sell them on Booking.com as a "roomtype" with a quantity of more than one . If you use Stripe you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews
= Sync '''Prices, Availability and Bookings =Setting up the connection is a 4 step process:for dorms'''
1) You request a connection on For dorms Booking.com extranet- nothing changes requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you are still bookable according want to the prices and inventory send a single price for other rooms you have set can create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
2) =Connect a property on Booking.com to a property in Beds24 accepts your request to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw- nothing changes you are still bookable according to collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the prices inventory you have set connection in the Booking.com extranet</div><div class="mw-collapsible-content">
Between step 2 and 3 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you should map your rooms and rates, check everything and import existing bookings from have a Booking.com group account log to Booking.com and go to block the booked datesACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
3) You enable the connection in Booking2.com - this is when Booking.com removes your inventory and rates and you are temporarily not bookableSearch for Beds24.
4) Beds24 sends prices and availability to Booking3.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settingsTick all tick boxes.
Bookings are not removed from 4. Complete the Booking.com extranet. Existing and new bookings are always visible in rest of the Booking.com extraneton screen instructions.
1) Login to <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com and go to ACCOUNTproperty ID</div><div class="mw-collapsible-content">CHANNEL MANAGER. If you do not see this option contact #Copy your Booking.com hotel ID and tell them you want to use a channel managerpaste it into the "Hotel Id " field#Press SAVE</div></div>
2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the Start button "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and search for BEDS24displayed#Choose the Booking.com room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>
3) Complete '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rest rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on screen instructions"Get Codes" and choose the Booking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
It is possible to select a <div class="one waywarning" or "two way" connection with >{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com. The normal case is makes available when you click on "two wayGet Codes" which will both export inventory to . Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com and import bookings from Bookingi.come. If you select any of the "one way" for refundable/non refundable options only one of can not update from Beds24. Deactivate these actions will be performed and the other must be manually maintained by youin Booking. com </div>
4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6:bookingcom1.png|450px|linkSet a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1.png|view large]]You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
2Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Set "Booking Price Import" to either import .*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the room price only or of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the room price plus unpaid extras (cleaning charges, local taxes etcof the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.)</div></div>
3) Some <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com rate ids can accept a room price plus a single occupancy price </div><div class="mw-collapsible-content">#Click on the same rate id. If you have this rate type "Price Data" Button to check which prices and want to availability will send the single occupancy price set "Booking.com Rate Type " = "Full + Single". #If you do not have this rate type or you are not sure set "Bookingmultiple room types repeat for each room.com Rate Type "= "One Price "</div></div>
4) Mapping<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.
<embedvideo service=You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings.*Press "Activate Connection" and then "youtubeActivate Connection Now">https://youtu.be/-SbeMMSk8wc</embedvideo>
Map Rooms:*Click on the <div class="Get Codewarning" link next to >{{#fas:exclamation-triangle}} If you have dorms: Do not activate the room id setting, connection yourself. Please send us a list of room ids will be retrieved from support ticket in which you explain that you have dorms with Booking.com and displayed.*Choose the Booking.com room you want to map to We will then manually adjust your settings so the Beds24 room and click on itconnection can work.</div> *When the correct room id has copied to the room id setting, click Save.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10:bookingcomrooms.png|450px|linkRemove Auto-Replenishment (optional)</div><div class=]]"mw-collapsible-content">[[MediaBeds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:bookingcomrooms*Log into your Booking.png|view large]]com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>
Map Rates:*Click on If you are receiving error messages check in the "Get CodeCommon Errors" link next to section why you are receiving the rate id setting error and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on how to fix it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.
[[ImageThe connection is working if and your property is selling if *you do not receive any erros*you see Connection Status: XML Active and Hotel Status:bookingcomrates.png|450px|link=]]Open / bookable *you are not receiving error messages [[Media:bookingcomrates*the display in the channel is correct.png|view large]]
<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''
'''1=After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. LinkedChanges for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </Derived Prices'''div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.
Talk to You and your guests will see the messages in Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)Messaging Center.
'''2Properties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout. Multiple Rate Ids'''
Booking.com can set up multiple rate ids for each room, each with pre<div class="warning">{{#fas:exclamation-defined booking conditions. Beds24 triangle}} If you use dependencies you can send only assign the bookings into a different price room in the same property as the room which is mapped to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].</div>
If you do not have the appropriate rate ids you need to request Booking.com to add them.'''To use this function'''
===Price Multiplier===#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]If you want #To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to add be in a multiplier Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your pricesconnection has Message API, for example because the channel requires a different currency please log into Booking.com and and go to your ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 currency, add a '''*''' followed by the multiplier number to your hotel idand reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
For example a hotel id setting '''123456*1Booking.23''' will multiply all prices by 1com allows .23 sent for hotel id 123456jpg and . (ipng attachments but no links or pdfs.e. raised by 23%)Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)
To convert <div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the price of bookings imported from auto action message text as this will breach the channel add a * after Booking.com security checks, and the multiplier, for example '''123456*1.23*''' message will divide the price of the booking by 1.23fail to send.</div>
You can also use currency conversion template variable. All currencies supported by ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking page currency selector can be used. If not please refer to "Missing credit card details" in "Troubleshooting" section below.
Example: *[CONVERT:IDR-EUR] Bookings with payments collected by Booking.com will convert Indonesian Rupees to Eurosshow the payment amount collected as a payment in the "Invoice" tab of the booking.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and send a price 85% of the normal price (i.e. lowered by 15%)'''Charge virtual cards automatically'''
===Activating in Beds24 and For Booking.com===You virtual cards you can view set to adjust the charge automatically to the full amount available on the card at the live availability time it is charged. To do so create a rule with these settings and prices that will be sent to Bookingspecify it in the booking.com before or after activating using the "View actual dataVirtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None" button.
1) Import existing bookings from Booking.com '''Charge virtual cards manually'''
Make sure If you manually charge virtual credit cards please note that they can only be charged after the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" buttonactivation date.
[[Image:booking15.png|450px|link=]]==Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct[[Media:booking15.png|view large]]*Request the booking to be cancelled
a. Export your bookings as CSV from booking.com===Info Codes for relevant information=== b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import Info Codes in the csv file to Beds24. Follow "Info" tab of the instructions on booking show you relevant information about the page carefully so they import to booking and the correct roomsguest.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. {| class="wikitable"! scope="col"| Code! scope="col"| Use|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent | BOOKINGCOMCARD| invalid card reported to Booking.com as available for new bookings.|-
[[Image:Booking_com_12.png|450px|link=]]
[[Media:Booking_com_12.png|view large]]
3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported| BOOKINGCOMVIRTCARD| Booking.com sent a virtual card|-
[[Image:bookingcomactivate.png|450pxBOOKINGCOMBANKTRANS|link=]]booking paid via bank transfer from Booking.com[[Media:bookingcmactivate.png|view large]]-
4) When all the set up in Beds24 is correct you can make the final step |CARDTOSTRIPE | card details were sent to enable the connection (go live) from the Booking.com extranet.Stripe|-
[[Image:bookingconfirm.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:bookingconfirm.png|view large]]-
5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.|STRIPEFAIL| card could not send to Stripe|-
You can use |CARDEXPIRES| added when the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked card expires before check-in Beds24 before going live so they will not be reopened.|-
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.|}
7) Channel collect payments ===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be shown used.Otherwise, the VAT value defined in the Property booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”rules will be used.
8) You ===Different invoice templates ===If you need a different invoice template for the bookings from this channel you can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”use the [[Invoicees|invoicee]] function.
The channel manager will close =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room on all dates which do not have a valid price available for sending updates will overwrite each other causing inaccurate information being sent to bookingBooking.comwhich will cause overbookings. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)</div></div>
2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room code is not uniquecodes are available</div><div class=" warning when saving in Beds24mw-collapsible-content">During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'
Each You will see the list of Rooms/Rate codes returned from Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once does not make any rooms available. If you are sure you have rooms please forward the room updates will overwrite each other causing inaccurate information being sent RUID to Booking.comsupport and ask them to check why they do not return any rooms.</div></div>
3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) Missing Credit Card Details.</div></div>
4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com. These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above. 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. This option is available for customers who use [[Stripe|Stripe]]. If you manually charge virtual credit cards please note that they can only be charged when they become valid. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=
'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Either adjust your price in Beds24 is trying to update them or try to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment you have guaranteed limitation at Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Rate does not existOption 1''' You have added a number which is not a valid *Go to Booking.com rate Extranet, go to Rates & Availability and click 'Edit' on the Rate id into identified in the field in error message, then 'Edit' the "Channels" tab of Price, and select 'Setup as a new rateplan'. Click Save. View the details in this short video :- https:/daily price/screenpal. com/watch/c0lV6CVmFNd*'''Option 2''' *Open your rates Go to {{#fas:cog}} (Channel TabSETTINGS) > BOOKING.COM > MAPPING and make sure the correct booking.com rate select a valid Rate Plan id is selected from the 'get codes' list. *Open your daily prices (Enable list) Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id. </div></div>
'''rate is not active''' <div class="mw-collapsible mw-collapsed"><div You are trying to send prices for a Booking.com rate code which is class="headline-collapse" > Message thread not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on found</div><div class="Get Codesmw-collapsible-content". Make sure you only map these rates in you channel manager settings, daily prices and rates. >There are two possible reasons:
'''rate 1. The Booking.com connection for the property does not exist''' allow the use of the messaging API. You are trying to send prices for a Please log into Booking.com rate code which does not existand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. You can only send prices for active Bookingbeds24.com rate codes/images/6/69/Extranet-booking.png 2. You will see your active rate codes when have assigned or moved the booking into a room that is in a different property than originally booked. If you click on "Get Codes"want to use messaging with Booking. Make sure com you can move/assign booking only map these rates to rooms in you channel manager settings, daily prices and ratesthe same property as the one originally booked. </div></div>
'''Not allowed to update Single Use Rate for Room'''<div class="mw-collapsible mw-collapsed"><div Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set class="Booking.com Rate Typeheadline-collapse"= One Price. If you want >Message failed to send a single price for other rooms ask Booking.com to set up a reservation 12345678 - content or attachment is required</div><div class="Singlemw-collapsible-content" rate id for these.>There are two possible reasons:
'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel syncronisationSubject, Plain Text Field and HTML Field.
1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="INVOICEheadline-collapse" tab of the booking>This account doesn't have access to this property. If not please refer to "Missing Credit Card Details,"code":"FORBIDDEN"</div><div class="mw-collapsible-content" in Setup Problems above>Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png
2) Multiple Rates <span style="color:#fe746c;“ >{{#fas:exclamation- if triangle}} </span> If you want to send multiple prices for use dependencies you can only assign the bookings into a room you must have a rate id for each rate in the same property as the room which is mapped to Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.</div></div>
3) Single occupancy prices must be activated within booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com if does not allow you are sending them to multi person room ratesmark credit cards as invalid because you have not passed their trust verification process. They can be disabled by setting "Rates" = "Full Only"Please contact your Booking.com Account Manager.</div></div>
4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="Import upcoming bookingsmw-collapsible-content" >Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed incorrectly show this error in the Booking.com extranetExtranet. New bookings made after activation will include full booking informationThere is no problem at all and you should ignore the rest of the text on the screen.</div></div>
5) Deleting <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Bookingmaximum occupancy of 4.com, make the rate id unbookable at Beds24, You cannot set an occupancy_price for example by closing the room or removing the price and wait an occupancy of 5 for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.123456783
You can close a rate at booking.com by making sure there Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price for it on the dates to close in Beds24.As long same as the rate has at least a price occupancy you have set for 1 day the room in the next year, all the other dates without prices will be closedyour Booking.com extranet.</div></div>
If you have multiple rates at booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com, and it will still be bookable.*To completely disconnect the other rates can continue channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to be available by giving them pricesBeds24.
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com will remainhotel ids.How do I set this up?'''</div>You can always see the data being sent with the <div class="View Actual Datamw-collapsible-content" button >Beds24 can handle multiple properties in the channel managerone account. You will need a property in Beds24 for each property you have on Booking. 6) Bookings with payment collected by bookingcom so you can connect them so each Booking.com will show the payment amount collected as a payment property ID or hotel ID requires one property in the booking invoiceBeds24.</div></div>
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.
=== How do can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.
=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?not want an update from the channel to override it, you can set "Allow Channel Modifications" === You No ("Details" tab of the booking"). If you have changed the room you can set up promotions directly in Beds24 or in the Booking"Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually. </div></div>
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[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].
<div style=Capabilities"display:none"> <div class="summarybox">With the connection you can *Export When all of your prices, availability and rules**send inventory (available rooms)**send minimum stay**send maximum stay**send closed to arrival and closed to departure**send multiple rates**add a multiplier to mark prices are set up or down.*Import bookings, modifications to bookings and cancellations, importing modifications or cancellations in Beds24 you can be disabled for individual bookings *create Booking.com rate plans*Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of start the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to integration with Booking.com*Create and manage promotions*View reviews and react to reviews:
If you want to access credit card details through Beds24 ask export inventory (availability) Booking.com demands prices to only accept bookings with credit card details and always send all details be sent from Beds24 so you will not be able to Beds24set prices the Booking.com extranet after the connection has been enabled.
'''DormsLimitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
==Prices for Booking.com==Our connection with Booking.com requires supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the bed full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to them as the use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room pricewill send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Therefore they do <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not accept a single price be sent. *If you currently use '''RLO (derived) prices''' for a dormdifferent occupancies on Booking. Make sure com:*#If you set want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com Rate Type"= One Priceso Booking.com can calculate correctly. *#If you want to send a single price prices for other rooms ask different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to set up a "SingleOccupancy Pricing" rate id for these.
[[Image:extranet-booking.png|500px|link=]]
[[Media:extranet-booking.png|view large]]
<span class="" style=Initiate the "color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection in you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com==Initiate the XML connection and import bookings from the property menu within the bookingBooking.com extranet . If you select only "Reservations" or only "Rates and then do Availability" you only have a "one-way" connection meaning the Beds24 setupaction you did not select must be manually maintained by you.</div></div>
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsStep 4://youtuMap your Booking.becom rate plans</VYzWIdiv><div class="mw-collapsible-PDVYk</embedvideocontent">'''1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
<div class="mw-collapsible mw-collapsed"><div class=Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS "headline-collapse" > CHANNEL MANAGER -Step 5: Enable rooms</div> BOOKING.COM <div class="Hotel IDmw-collapsible-content" setting and '''then scroll >#Scroll down to the bottom of the page rooms and click set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE'''.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 8: Import upcoming bookings
</div>
<div class="mw-collapsible-content">
#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more
#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well
#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES
#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 11: Check that the connection is working properly</div>
<div class="mw-collapsible-content">
Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.
This is what the different status values mean:
*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.
*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.
*Duplicate: This property has been found to be a duplicate of another property.
*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.
</div></div>
<embedvideo service===Multiple Rate Plans at Booking"youtube">https://youtu.com===Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices. There are two options:be/rsqRWgawcWU</embedvideo>
You can view all messages which Booking.com can auto calculate different occupancies makes available from one standard rate. This rate is either for the base or for "API Messages" component on the DASHBOARD and individual communication from the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when "Messages" tab in the occupancy increases or decreasesbooking.
Currently messaging with guests from Booking.com has following limitations:
*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.
*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com.
*Booking.com does not allow links in messages. Use attachments instead.
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Image:booking13.pngStripe|450px|link=Stripe]][[Media:booking13.png|view large]]If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. [https://wiki.beds24.com/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]
If for any reason your existing bookings you do not import, want to allow channel modifications by default you can change the dates could be reopened and resold. To prevent this import the bookings via CSVsetting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.
| BOOKINGCOMFLAG
| Booking.com general info flag (Genius/no credit card)
|-
===Maximum number accepted bookings =Reviews==By default all available rooms are sent to activated channelsTo access Booking. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit com reviews from your DASHBOARD unlock the number of accepted bookings for this channelDASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
=== Check Connection =Create and manage Booking.com promotions==The connection is working if you are not receiving error messages Promotions can be created, modified and the display deactivated in the channel is correct{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking. If you are receiving error messages check in the "Common Errors" section why you are receiving the error com:_Promotions|Click here for more information and how to fix itsetup instructions.]]
=== Updates =Manage or add Booking.com Rate Plans==Changes To manage your rate plans go to availability and prices will be instantly sent [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to the channel. Changes for settings offer multiple price options for example minimum stays, a non-refundable rate or quantity of rooms will send with the next update. Click on "Update" if your rate plan contains meals you want to push them through instantlycan also create additional rate plans.
=== Setup Problems=Limit the maximum number accepted bookings if you do not want to offer all rooms ==1By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) The room is being unexpectedly closed at booking CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.com
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.
</div></div>
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up Click on "Connection Status" to check if you confirmed that the connection in your Bookingis properly activated.com Extranet as explained under „Activation“ step 4:</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > OBP_PRICING_PASSED_FOR_
LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div>
<div class="mw-collapsible-content">
Send us a Support Ticket, so we can correct your pricing model.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Access denied'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure does not allow you have confirmed the connection with Beds24to send a single price.Set "Booking.com Rate Type"= Per Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) You PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated set for the connection room in the booking.com extranet. Please log into your bookingBooking.com extranet and activate the connection.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com have not activated a single occupancy considers the price for you want to send varies significantly from the room. Either ask prices which are already in Booking.com to allow a single price , or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or set "Bookingthe equivalent in the local currency).com Rate Type"= One Price
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You do Booking.com have not have an active activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id with this number) or set "Booking. Please double check your rates and daily prices and select com Rate Type" = Per Day Pricing If it is a valid dorm: Booking.com rate id from requires the bed price be sent to them as the list room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in 'get codes'all rates as a room price (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''Room is not activeRATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com has not activated the room for sellingrate id with this number. Please ask You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to activate it Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the room id is correctlist in 'get codes'. You can only send prices for active Booking.com rate codes.</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate 123456 cannot be updated via XMLor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> This rate has not been activated for channel managementYou can only update rooms which show when you click on 'Get codes'. Ask If you do have a room with this ID ask Booking.com to activate it. It is activated when you see it when you click on "Get Codes". </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Did not class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set Close Room 'XY occupancy_price for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....''' You have guaranteed and to have a minimum number of rooms to sell child rate 123456789, since they are automatically set based on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask BookingRate Relations.com to remove the minimum contracted rooms
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room reservation does not belong to this hotel 'xxxxx' not allowed for user BAreservation</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check The booking was already cancelled in the Booking.com extranet that before the connection has been requestedChannel synchronisation. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Failed to post message: Message content failed to pass security filters</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are Ensure you do not correctly mapped. Check you have entered any special characters in the message text that could fail the right Booking.com mapping codesSecurity checks. (For example do not use * or @ in the message text).</div></div>
2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' =Notes=NO (or Internal) </div></div>
<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" >I have multiple Booking.com accounts. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties come from If you have different prices for different accounts. Each Booking.com hotel requires one property in minimum stays Beds24, thoughwill send these.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
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<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
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<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
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