Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].

*You need an account with Booking.com If you do not yet have one you can <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.comcom_to_Beds24|create a these instructions if you want to import]] properties from Booking.com account directly from to Beds24]].</div>

*If you have not yet <div style="display:none"> <div class="summarybox">When all of your prices, and rooms are set up your property in Beds24 you can [[start the integration with Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking#Initiate the connection in Booking.com#Import_Properties_from_Booking.com|import Map your property from rooms and Booking.com rate plans#Set the rooms you want to sync to "Enable"#Import all upcoming bookings#Check what will send to Beds24]]Booking.com#Activate the connection

*[Read the complete [https:Category//wiki.beds24.com/index.php?title=Booking.com:Channel Manager|Click here]_Synchronise_bookings_prices_availability instructions] for general information on how before you start the channel manager works.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]integration.

<div class=Capabilities=With the connection you can *Export prices, availability and rules**send inventory (available rooms)**send minimum stay**send maximum stay**send closed to arrival and closed to departure**send multiple rates**add a multiplier to mark prices up or down.*Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create Booking.com rate plans*Report invalid cards and no"warning alert alert-danger">{{#fas:exclamation-shows can be reported to triangle}} Use [[Booking.com from the "Details" tab of the booking:_Import_Properties_from_Booking. If you use Stripe com_to_Beds24|these instructions if you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards want to import]] properties from Booking.comto Beds24. </div> *Create and manage promotions</div>*View reviews and react to reviews</div>

__TOC__=LimitationsWhat you should know and do before getting started=If <div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you export inventory advanced functionality and many convenience functions. Once set up you will also need to export rates can manage everything directly from Beds24, rates can not be set within the which will save you time and make working with Booking.com extranetreally easy.'''

Booking.com may sometimes withhold Learn [[:Category:Channel Manager| how the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this informationchannel manager works]].

= Before If you Connect ='''Prices'''want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.

When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet All of your prices, rooms, and replace them with the data sent bookings from Beds24. Therefore prices and availability of all rooms other sources must be set up in Beds24 before connecting. you connect:*We can only The prices you want to send availability if you have set up prices which are activated for this channelto Booking. This tutorial gives general information how com need to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*have Booking.com needs a room price for the maximum number of guest. activated under "Channels"*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates Beds24 can not be exported to import past booking from before Booking.comwas connected as a distribution channel. *If you use daily prices with "Extra Person" prices your daily price needs to be set for You can add these manually in the max occupancy and Calendar, via the "Extra PersonAdd booking" price needs to be added with button at the top or import them from a negative value. csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*If you want to send a single price Your rooms and a room price you need types in Beds24 have to ask match your set up in Booking.com to activate the single price option for you.* If you need prices for more occupancy levels sell rooms individually at another channel or for example your own website and want to sell them on Booking.com as a "room type" with a non-refundable rate or your rate plan contains meals quantity of more than one you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24Combine_individual_rooms_into_a_roomtype|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANSset up virtual rooms]].</div>

==Capabilities and Limitations=='''Extras and TaxesWith this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews

'''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Upsell ItemsRequests" can not be exported you will need to accept the booking in your Booking.comextranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If required you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can enter extras send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and fees room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can directly send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

'''BookingsPrices for dorms'''

Upcoming bookings can For dorms Booking.com requires the bed price be importedsent to them as the room price. BookingThey do not accept a single price for a dorm.com Therefore we will only have to manually adjust your pricing model. If you want to send a summary of the booking, not the full information. The full information single price for other rooms you can still be accessed create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking. New bookings made after activation will include full booking informationcom_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you want have a Booking.com group account log to access credit card details through Beds24 ask Booking.com and go to only accept bookings with credit card details ACCOUNT > CONNECTIVITY PROVIDER and always send all details to select Beds24as channel manager from there.

If you sell rooms individually at another channel or your own web site and want to sell them on Booking3.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]Tick all tick boxes.

Booking[[Image:extranet-booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"png|500px|link= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in ]][[Booking.com_XMLMedia:_Create_Bookingextranet-booking.com_Rate_Plans_in_Beds24png|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANSview large]].

<span class= Sync Prices, "" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability ". Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Bookings =Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. Setting up the connection is a 4 step process:</div></div>

1) You request a connection on <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com extranetproperty ID</div><div class="mw- nothing changes you are still bookable according to the prices and inventory you have set in the collapsible-content">#Copy your Booking.com extranethotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>

2) Beds24 accepts <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your request rooms </div><div class="mw-collapsible- nothing changes you are still bookable according content">#Click on the "Get Codes" link next to the prices inventory you have set in room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com extranetroom you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

Between step 2 and 3 <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''1. If you should map your rooms and rates, check everything have only one Booking.com rate plan'''#Click on the "Get Codes" link next to the rate id setting and import existing bookings a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to block the booked dates.rate plan Id setting#Press SAVE

3) You enable '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the connection in rate id setting and a list of rate Ids will be retrieved from Booking.com - this is when for the saved room id#Choose the Booking.com removes standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your inventory and rates other Booking.com rate plans#Click on "Get Codes" and choose the Booking.com rate plan you are temporarily not bookable.want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

4<div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) Beds24 sends prices and availability to on Booking.comi. You are bookable againe. To send the for refundable/non refundable options can not update immediately click the "Update" buttons from Beds24. Deactivate these in the channel manager settingsBooking.com </div> </div></div>

Bookings are not removed from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the Booking.com extranet. Existing rooms and new bookings are always visible in the Booking.com extranet.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class=Initiate the connection in Booking.com="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">Initiate You can add a multiplier to your prices, add a '''*''' followed by the XML connection from the property menu within the booking.com extranet and then do multiplier number in the Beds24 setup."Multiplier" field

Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23. If *For currency conversion you do not see this option contact Bookingcan also use currency conversion template variables.com All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and tell them you want back to use a channel managerIndonesian Rupees on the import.</div></div>

2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the Start "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and search for BEDS24/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 7:Check what will send to Booking.com<//youtudiv><div class="mw-collapsible-content">#Click on the "Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.be</VYzWI-PDVYkdiv></embedvideodiv>

3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the rest of connection</div><div class="mw-collapsible-content">When you activate the on screen instructionsconnection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.

It is possible to select a "one way" or "two way" You can activate the connection with Bookingwhen your mapping and prices are correct and you have added all upcoming bookings.com. The normal case is *Press "two wayActivate Connection" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the then "one wayActivate Connection Now" options only one of these actions will be performed and the other must be manually maintained by you.

4) When ready <div class="warning">{{#fas:exclamation-triangle}} If you will receive have dorms: Do not activate the connection yourself. Please send us a notification from support ticket in which you explain that you have dorms with Booking.com, go to the Channel Manager menu again and activate . We will then manually adjust your settings so the connectioncan work.</div> </div></div>

<div class="mw-collapsible mw-collapsed"><div class=Set up and mapping in "headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24==but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:1) Enter *Log into your Booking.com Hotel Id into SETTINGS account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-> CHANNEL MANAGER right corner of your Calendar*Click on Auto-> BOOKING.COM Replenishment*Under Calendar Settings, click "Hotel IDNo" setting and '''then scroll to turn off the bottom of the page and click SAVE'''.Auto-Replenishment feature</div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11:bookingcom1.png|450px|linkCheck that the connection is working properly</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1Click "Refresh" for the Connection Status to check the status of your property at Booking.coms end.png|view large]]

2) Set If you are receiving error messages check in the "Booking Price ImportCommon Errors" section why you are receiving the error and how to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcfix it.)

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type The connection is working if and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If your property is selling if *you do not have this rate type or receive any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not sure set "Bookingreceiving error messages *the display in the channel is correct.com Rate Type "= "One Price "

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wcrsqRWgawcWU</embedvideo>

Map Rooms:=After the connection is activated=*Click on the <div class="Get Codewarning" link next >{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the room id settingchannel. Changes for settings for example minimum stays, a list or quantity of room ids rooms or the multiplier will be retrieved from Bookingsend with the next update.com and displayedClick on "Update" if you want to push them through instantly.*Choose the </div> ==Communication with guests==You can communicate with Booking.com room you want to map to the guest directly from Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save.

[[Image:bookingcomroomsYou can view all messages which Booking.png|450px|link=]][[Media:bookingcomroomscom makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.png|view large]]

Map RatesCurrently messaging with guests from Booking.com has following limitations:*Click Guests must click on the "Get CodeView Messages" link next in the email to login to the rate id setting Booking.com and answer from there.*If a list of rate ids will be retrieved guest hits "reply" on E-mail they received from Booking.com for the saved room id.*Choose the , Booking.com rate id for this room does not send the reply to Beds24 and click on it. This will normally be also not make the standard ratereply available in Booking.com. *When the correct rate id has copied to the rate id setting, click SaveBooking.com does not allow links in messages. Use attachments instead.

[[ImageProperties can send messages to guests within the following time frames:bookingcomrates*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.png|450px|link=]][[Media:bookingcomrates*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.png|view large]]

<span class="circle" >Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.'To use this function'''

===Prices for different occupancies#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, refundable/non refundable ratesotherwise communication will be via Email. If you are not sure your connection has Message API, meal plans===please log into Booking.com can support more than one price per room and dayand go to ACCOUNT > CONNECTIVITY PROVIDER. There are two optionsDisconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

'''1Booking.com allows .jpg and .png attachments but no links or pdfs. Multiple Rate Ids'''

If you need more additional rate plans for example a for different occupancies, a non<div class="warning">{{#fas:exclamation-refundable rate or your rate plan contains meals triangle}} Ensure you can create additional rate plans do NOT use special characters in [[the auto action message text as this will breach the Booking.com_XML:_Create_Bookingcom security checks, and the message will fail to send.com_Rate_Plans_in_Beds24|SETTINGS-</div>CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the mapping]]"INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below.

'''2Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. Linked/Derived Prices'''

Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then '''Charge virtual cards automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.'''

Talk Virtual cards can be set to your Bookingbe auto charged at the date they become valid.com rep about how to best To use this option set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)."Auto Process Virtual Cards" = Yes

===Price Multiplier===If For Booking.com virtual cards you want can set to add a multiplier adjust the charge automatically to your prices, for example because the channel requires a different currency to your Beds24 currency, add full amount available on the card at the time it is charged. To do so create a '''*''' followed by rule with these settings and specify it in the multiplier number to your hotel idbooking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

For example a hotel id setting '''123456*1<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]].23''' If you set "Virtual Cards" = Yes without Stripe activated the system will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices create a pending payment which can not be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.ecollected. lowered by 15%)</div>

To convert A payment rule can be specified to be attached to the price of bookings imported from pending payment, the payment rule can further manage the channel add a * after conditions to collect the multiplierpayment, for example '''123456*1it could specify to use virtual cards only and not a guest card. [https://wiki.23*''' will divide the price of the booking by 1beds24.23com/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]

Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to EurosIf you manually charge virtual credit cards please note that they can only be charged after the activation date.

Example: *[CONVERT:IDR===Report No-EUR][/]0.85 shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will convert Indonesian Rupees see buttons in the "Details" tab of the bookings which allow you to Euros and *Report No-shows*Report invalid cards*Report date changes send a price 85% of *Report guest misconduct*Request the normal price (i.e. lowered by 15%)booking to be cancelled

===Promotions===Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. If you add or do not want to allow channel modifications by default you can change a promotion use the context help setting for "Allow Channel Modifications" value" in {{#fas:cog}} (? icons next to the settingsSETTINGS) for instructions CHANNEL MANAGER.

<embedvideo service===Info Codes for relevant information===Info Codes in the "youtubeInfo">https://yoututab of the booking show you relevant information about the booking and the guest.be/T-I3CnXnvZQ</embedvideo>

{| class="wikitable"! scope="col"| Code! scope=Activating in Beds24 and Booking.com===1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual datacol" button.| Use|-

[[Image:Booking_com_12.png|450pxBOOKINGCOMFLAG|link=]]Booking.com general info flag (Genius/no credit card)[[Media:Booking_com_12.png|view large]]-

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com|-

[[Image:bookingcomactivate.png|450pxCARDTOSTRIPE |link=]]card details were sent to Stripe[[Media:bookingcmactivate.png|view large]]-

4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) |STRIPEPAYMENT| payment imported from the Booking.com extranet.Stripe|-

[[Image:bookingconfirm.png|450pxSTRIPEFAIL|link=]]card could not send to Stripe[[Media:bookingconfirm.png|view large]]-

You can use ===VAT value on extra items===If an extra item name in the "Update" button on each room to speed this up. Your bookings booking matches the name of an upsell item for the property, the VAT value of the upsell item will not be deleted from Bookingused.com but make sure Otherwise, the dates are blocked VAT value defined in Beds24 before going live so they the Property booking rules will not be reopenedused.

5) Import existing ===Different invoice templates ===If you need a different invoice template for the bookings from Bookingthis channel you can use the [[Invoicees|invoicee]] function.com

Make sure ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "BookingsExtentions" check box for each mapped room is ticked and saved and then click add the "Import existing bookings" buttonBooking.com Review Module.

[[Image:booking15==Create and manage Booking.png|450px|linkcom promotions==]][[Media:booking15.png|view large]] If for any reason your existing bookings do not importPromotions can be created, the dates could be reopened modified and resold. To prevent this import the bookings via CSVdeactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. a. Export your bookings as CSV from booking[[Booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php _Promotions|Click here for more information and import the csv file to Beds24. Follow the setup instructions on the page carefully so they import to the correct rooms.]]

==Manage or add Booking.com Rate Plans==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If this is you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automaticallycreate additional rate plans.

6) Once updated==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, check all your values in available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the Booking.com extranet number of accepted bookings for correctness and if required make any adjustments to the settings to fixthis channel.

7) Channel collect payments will be shown =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in the booking invoice if SETTINGSBeds24.</div><div class="mw->CHANNEL MANAGER collapsible-content"> “Import Channel Collect Payments” Each Booking.com room id is set unique and can be mapped to “Yes”only one room in Beds24.If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel <div class="mw-collapsible mw-collapsed"><div if SETTINGSclass="headline-collapse" >No Room codes are available</div>CHANNEL MANAGER <div class="mw-collapsible-content"> “IImport Cancel Fees” is set to “Yes”During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'

===Maximum number accepted bookings ===By default all You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available . If you are sure you have rooms are sent please forward the RUID to Booking.com support and ask them to activated channelscheck why they do not return any rooms. In SETTINGS-</div>CHANNEL MANAGER-</div>CHANNEL INVENTORY limit the number of accepted bookings for this channel.

<div class=== Check Connection ===The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errorsmw-collapsible mw-collapsed" section why you are receiving the error and how to fix it.><div class=== Updates ===Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Updateheadline-collapse" if you want to push them through instantly. === Setup Problems===1) >The room is being unexpectedly closed at bookingBooking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details</div></div>

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.  These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above.  2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes If you manually charge virtual credit cards please note that they can only be charged when they become valid.  Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected. =Reviews=To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up Click on "Connection Status" to check if you confirmed that the connection in your Bookingis properly activated.com Extranet as explained under „Activation“ step 4:</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access denied'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure does not allow you have confirmed the connection with Beds24to send a single price.Set "Booking.com Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) You PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated set for the connection room in the booking.com extranet. Please log into your bookingBooking.com extranet and activate the connection.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com have not activated a single occupancy considers the price for you want to send varies significantly from the room. Either ask prices which are already in Booking.com to allow a single price , or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or set "Bookingthe equivalent in the local currency).com Rate Type"= One Price

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates''' You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Either adjust your price in Beds24 is trying to update them or try to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment you have guaranteed limitation at Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You do Booking.com have not have an active activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id with this number) or set "Booking. Please double check your rates and daily prices and select com Rate Type" = Per Day Pricing If it is a valid dorm: Booking.com rate id from requires the bed price be sent to them as the list room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in 'get codes'all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''Room is not activeRATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com has not activated the room for sellingrate id with this number. Please ask You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to activate it Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the room id is correctlist in 'get codes'. You can only send prices for active Booking.com rate codes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate 123456 cannot be updated via XMLor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> This rate has not been activated for channel managementYou can only update rooms which show when you click on 'Get codes'. Ask If you do have a room with this ID ask Booking.com to activate it. It is activated when you see it when you click on "Get Codes". </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set Close Room 'XY occupancy_price for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....''' You have guaranteed and to have a minimum number of rooms to sell child rate 123456789, since they are automatically set based on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask BookingRate Relations.com to remove the minimum contracted rooms

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Rate does not existOption 1''' You have added a number which is not a valid *Go to Booking.com rate Extranet, go to Rates & Availability and click 'Edit' on the Rate id into identified in the field in error message, then 'Edit' the "Channels" tab of Price, and select 'Setup as a new rateplan'. Click Save. View the details in this short video :- https:/daily price/screenpal. com/watch/c0lV6CVmFNd*'''Option 2''' *Open your rates Go to {{#fas:cog}} (Channel TabSETTINGS) > BOOKING.COM > MAPPING and make sure the correct booking.com rate select a valid Rate Plan id is selected from the 'get codes' list. *Open your daily prices (Enable list) Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room reservation does not belong to this hotel 'xxxxx' not allowed for user BAreservation</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check The booking was already cancelled in the Booking.com extranet that before the connection has been requestedChannel synchronisation. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''rate is not active''' <div class="mw-collapsible mw-collapsed"><div You are trying to send prices for a Booking.com rate code which is class="headline-collapse" > Message thread not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on found</div><div class="Get Codesmw-collapsible-content". Make sure you only map these rates in you channel manager settings, daily prices and rates. >There are two possible reasons:

'''rate 1. The Booking.com connection for the property does not exist''' allow the use of the messaging API. You are trying to send prices for a Please log into Booking.com rate code which does not existand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. You can only send prices for active Bookingbeds24.com rate codes/images/6/69/Extranet-booking.png 2. You will see your active rate codes when have assigned or moved the booking into a room that is in a different property than originally booked. If you click on "Get Codes"want to use messaging with Booking. Make sure com you can move/assign booking only map these rates to rooms in you channel manager settings, daily prices and ratesthe same property as the one originally booked. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Failed to post message: Message content failed to pass security filters</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are Ensure you do not correctly mapped. Check you have entered any special characters in the message text that could fail the right Booking.com mapping codesSecurity checks. You have added a number which is (For example do not a valid Booking.com rate id into the field use * or @ in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tabmessage text) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. </div></div>

'''Not allowed to update Single Use Rate for Room'''<div class="mw-collapsible mw-collapsed"><div Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set class="Booking.com Rate Typeheadline-collapse"= One Price. If you want >Message failed to send a single price for other rooms ask Booking.com to set up a reservation 12345678 - content or attachment is required</div><div class="Singlemw-collapsible-content" rate id for these.>There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel syncronisationSubject, Plain Text Field and HTML Field.

2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' =Notes=NO (or Internal) </div></div>

1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="INVOICEheadline-collapse" tab of the booking>This account doesn't have access to this property. If not please refer to "Missing Credit Card Details,"code":"FORBIDDEN"</div><div class="mw-collapsible-content" in Setup Problems above>Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png

2) Multiple Rates <span style="color:#fe746c;“ >{{#fas:exclamation- if triangle}} </span> If you want to send multiple prices for use dependencies you can only assign the bookings into a room you must have a rate id for each rate in the same property as the room which is mapped to Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.</div></div>

3) Single occupancy prices must be activated within booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com if does not allow you are sending them to multi person room ratesmark credit cards as invalid because you have not passed their trust verification process. They can be disabled by setting "Rates" = "Full Only"Please contact your Booking.com Account Manager.</div></div>

4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="Import upcoming bookingsmw-collapsible-content" >Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed incorrectly show this error in the Booking.com extranetExtranet. New bookings made after activation will include full booking informationThere is no problem at all and you should ignore the rest of the text on the screen.</div></div>

5) Deleting <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Bookingmaximum occupancy of 4.com, make the rate id unbookable at Beds24, You cannot set an occupancy_price for example by closing the room or removing the price and wait an occupancy of 5 for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.123456783

You can close a rate at booking.com by making sure there Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price for it on the dates to close in Beds24.As long same as the rate has at least a price occupancy you have set for 1 day the room in the next year, all the other dates without prices will be closedyour Booking.com extranet.</div></div>

If you have multiple rates at booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com, and it will still be bookable.*To completely disconnect the other rates can continue channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to be available by giving them pricesBeds24.

Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com will remainhotel ids.How do I set this up?'''</div>You can always see the data being sent with the <div class="View Actual Datamw-collapsible-content" button >Beds24 can handle multiple properties in the channel managerone account. You will need a property in Beds24 for each property you have on Booking. 6) Bookings with payment collected by bookingcom so you can connect them so each Booking.com will show the payment amount collected as a payment property ID or hotel ID requires one property in the booking invoiceBeds24.</div></div>

<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" >I have multiple Booking.com accounts. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.

=== How can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.

=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?=== You not want an update from the channel to override it, you can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING"Allow Channel Modifications" = No ("Details" tab of the booking").COM-PROMOTIONS or in If you have changed the Bookingroom you can set "Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">