Changes

<div class="heading">Booking.com[[Category: Syncronize Prices, Inventory and Bookings</div>Channel Manager]] This page is about the menu SETTINGS {{#fas[[Category:cog}} ->CHANNEL MANAGER -> BOOKING.COM and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com]]__TOC__=Capabilities and limitations=These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Booking.com_XMLCategory:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24Troubleshooting]].

With this connection you can *export prices<div class="heading">Booking.com: Synchronize Bookings, availability Prices and Availability</div>**send inventory This page is about the menu {{#fas:cog}} (available roomsSETTINGS)**send minimum stay**send maximum stay**send closed to arrival CHANNEL MANAGER > BOOKING.COM > MAPPING and closed explains how to departure**send multiple rates**add a multiplier to mark export prices up or down.*, availability, rules and import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create Booking.com rate plans*report invalid cards and no-shows can be reported to existing listings on Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com*create and manage promotions*view reviews and react to reviews

If <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to export inventory import]] properties from Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled.</div>

Changes to availability and <div style="display:none"> <div class="summarybox">When all of your prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of and rooms or are set up in Beds24 you can start the multiplier will send integration with Booking.com:#Initiate the next updateconnection in Booking.com #Map your rooms and Booking. Click on com rate plans#Set the rooms you want to sync to "UpdateEnable" if you want #Import all upcoming bookings#Check what will send to push them through instantlyBooking.com#Activate the connection

Credit card details are imported and shown on Read the "INVOICE" tab of complete [https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability instructions] before you start the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section belowintegration.

Bookings with payment collected by <div class="warning alert alert-danger">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to import]] properties from Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the bookingto Beds24.</div> </div></div>

__TOC__=Before What you connectshould know and do before getting started=<span div class="" style="color: #f3e504; font-size: 250%;bluebox" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy.'''

==Make sure you have suitable prices set up in Beds24==When Learn [[:Category:Channel Manager| how the connection is activated Bookingchannel manager works]].com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting.

We can only send If you want to export inventory (availability if ) Booking.com demands prices to be sent from Beds24 so you have will not be able to set up prices which are activated for this channelthe Booking. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]com extranet after the connection has been enabled.

Our connection with All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com supports was connected as a distribution channel. You can add these pricing modelsmanually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>

1. ==Capabilities and Limitations=='''Per Occupancy Pricing (OBP)With this connection you can:''' - If your *send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be sentdisabled for individual bookings)**report no-shows date changes and guest misconduct to Booking. com **report invalid cards to Booking.com. If you use daily prices they daily price will send including occupancy. Multiple occupancy prices Stripe you can send on each rate plan. Extra person price will sendset to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*If you use rates 1 person, 2 person create and room price will sendmanage Booking. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" com promotions*view reviews and discounts set in the "Discounts" tab of the rate can not be sent. react to reviews

2. '''Per Day Pricing (Standard)Limitations:''' - If *Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Rate Type is "Per Day Pricing / Standard" Extranet unless you will need a price for the maximum room occupancywant to manage your full Booking. Example: If maximum number of guests is 4 you need a ROOM price for four guestscom content from Beds24. Prices for 1, 2 or 3 guests are not sent*Beds24 imports only confirmed bookings. If you use daily prices with "Extra Person" prices your daily price needs have set to be set for the max occupancy and the only accept "Extra PersonRequests" price needs you will need to be added with a negative value so accept the price for the full occupancy can send. If you have multiple prices for one rate code which are activated for booking in your Booking.com the system extranet and they will use the price for the highest occupancyimport once they are confirmed. If you want *Changes to send an additional "Single" price Booking.com needs availability and prices will be instantly sent to activate the single price optionchannel. After this is done you can set the Booking.com Rate Type Changes to '''Per Day Pricing + Single'''. settings for example minimum stays, or quantity of rooms If your use derived (RLO) prices where Booking.com calculates prices for different occupancies from or the multiplier will send with the standard price sent from Beds24 they do not allow next update but you have the option to send a single pricepush them manually if you require an instant update.

If ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you want to offer multiple just send one price options per day for example the full occupancy. *If you use Daily Prices, a non-refundable rate or your price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan contains meals . Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can create additional send on same rate plans plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in [[the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com_XMLcom:_Create_Booking*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKINGcom can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices.COM->MANAGE RATE PLANS]]Then change your pricing model in Beds24 to "Occupancy Pricing".

For '''Prices for dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> For dorms Booking.com does requires the bed price be sent to them as the room price. They do not support occupancy pricing accept a single price for dormsa dorm. If you Therefore we will have dorms log into your Booking.com account and change to manually adjust your pricing model . If you want to "Standard" and set the Pricing model send a single price for other rooms you can create additional rate plans for single use in Beds24 to "Per Day"[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 250%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

==Set extras, taxes and credit card rules in your 1. Click on the "Connect to Booking.com Extranet=="Upsell Items" can not be exported button to login to Booking.comthen go to ACCOUNT > CONNECTIVITY PROVIDER. If required you can enter extras and fees directly in have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If you want to access credit card details through Beds24 ask Booking2.com to only accept bookings with credit card details and always send all details to Search for Beds24.

==Make sure your rooms and room types in Beds24 match your set up in Booking3.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]Tick all tick boxes.

=The set up process=Setting up 4. Complete the connection is a 4 step process:rest of the on screen instructions.

1) You request a connection on Booking.com [[Image:extranet-booking. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com png|500px|link=]][[Media:extranet-booking.png|view large]]

2) <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 accepts your requestcan then export inventory to Booking.com and import bookings from Booking. Nothing changescom. You are still bookable according to the prices If you select only "Reservations" or only "Rates and inventory Availability" you only have set in a "one-way" connection meaning the Booking.com extranetaction you did not select must be manually maintained by you.</div></div>

Between step <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2 and 3 you should map : Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your rooms and rates, check everything and import existing bookings from Booking.com to block hotel ID and paste it into the booked dates."Hotel Id " field#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3) You enable : Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Codes" link next to the connection in room id setting, a list of room Ids will be retrieved from Booking.com. This is when and displayed#Choose the Booking.com removes your inventory room you want to map to the Beds24 room and rates and you are temporarily not bookable.click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4) Beds24 sends prices and availability to : Map your Booking.comrate plans</div><div class="mw-collapsible-content">'''1. You are bookable againIf you have only one Booking. To send the update immediately click com rate plan'''#Click on the "UpdateGet Codes" buttons in link next to the channel manager settingsrate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Bookings are not removed '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com extranetstandard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking. Existing com rate plans#Click on "Get Codes" and new bookings are always visible in choose the Booking.com extranet.rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

<div class==1. Initiate "warning">{{#fas:exclamation-triangle}} You can only map the connection in rate plans Booking.com==Initiate the XML connection from the property menu within the bookingmakes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com extranet and then do the i.e. for refundable/non refundable options can not update from Beds24 setup.Deactivate these in Booking.com </div> </div></div>

1) Login <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to Booking.com the rooms and go to ACCOUNT->CHANNEL MANAGER. set "Enable" = Enabled#If you do not see this option contact Booking.com and tell them you want to use a channel managerhave multiple room types repeat for each room#Press SAVE</div></div>

2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Click </div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''*''' followed by the Start button and search for BEDS24.multiplier number in the "Multiplier" field

<embedvideo service="youtube">httpsExamples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1://youtu'''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables.All currencies supported by the booking page currency selector can beused.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.</VYzWI-PDVYkdiv></embedvideodiv>

3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) Complete > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the rest of "Override" function in the on screen instructions.Calendar</div></div>

It is possible to select a <div class="one waymw-collapsible mw-collapsed" or ><div class="two wayheadline-collapse" connection with > Step 7: Check what will send to Booking.com. The normal case is </div><div class="mw-collapsible-content">#Click on the "two wayPrice Data" Button to check which prices and availability will both export inventory to Booking.com and import bookings from Booking.comsend. #If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by youhave multiple room types repeat for each room. </div></div>

4) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When ready you will receive a notification from activate the connection Booking.com, go to will remove your prices and availability from their system and replace them with the Channel Manager menu again prices and activate availability sent from the connectionchannel manager.

==2You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings. Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM *Press "Hotel IDActivate Connection" setting and choose your then "Booking.com Rate TypeActivate Connection Now". Then scroll to the bottom of the page and click SAVE'''.

[[Image<div class="warning">{{#fas:exclamation-triangle}} If you have dorms:bookingcom1Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work.png|450px|link=]]</div> [[Media:bookingcom1.png|view large]]</div></div>

2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) Set </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking Price Import" .com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to either import the room price only or Settings symbol on the room price plus unpaid extras (cleaning chargestop-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, local taxes etc.)click "No" to turn off the Auto-Replenishment feature</div></div>

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set <div class="Booking.com Rate Type mw-collapsible mw-collapsed" ><div class= "Full + Singleheadline-collapse". If you do not have this rate type or you are not sure set > Step 11: Check that the connection is working properly</div><div class="Booking.com Rate Type mw-collapsible-content"= >Click "One Price Refresh"for the Connection Status to check the status of your property at Booking.coms end.

<embedvideo service=This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "youtubePrice Data"to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >httpsBOOKING.COM > SYNC CONTENT and click on "Open property".*Closed://youtuThe property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.be</-SbeMMSk8wcdiv></embedvideodiv>

[[Image:bookingcomrooms.png|450px|link<embedvideo service=]][[Media"youtube">https:bookingcomrooms//youtu.png|view large]]be/rsqRWgawcWU</embedvideo>

Map Rates:*Click on You can view all messages which Booking.com makes available from the "Get CodeAPI Messages" link next to component on the rate id setting DASHBOARD and a list of rate ids will be retrieved individual communication from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to "Messages" tab in the rate id setting, click Savebooking.

[[Image:bookingcomratesYou and your guests will see the messages in Booking.png|450px|link=]][[Media:bookingcomratescom Messaging Center.png|view large]]

<span class="" style="colorProperties can send messages to guests within the following time frames: #f3e504; font*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on day window to reply to the guest irrespective of when the booking was cancelled or when the "View Actual Data" Button guest checked out.*Currently, guests can send messages to check which prices and availability will sendproperties from the time of booking until 66 days after the checkout.

<div class==3. "warning">{{#fas:exclamation-triangle}} If you have different price options i.e. refundable/non refundable rates, meal plans==use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com can support more than one price per room and day. There are two options:</div>

'''1. Multiple Rate IdsTo use this function'''

If you #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need additional rate plans, for example to be in a for different occupanciesProperty that is connected to Booking.com to use the Message API, or a non-refundable rate, or otherwise communication will be via Email. If you are not sure your rate plan contains mealsconnection has Message API, you can create additional rate plans in [[please log into Booking.com_XMLcom and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https:_Create_Booking//wiki.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKINGbeds24.COMcom/images/6/69/Extranet->MANAGE RATE PLANS]]booking.png

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]Booking.com allows .jpg and .png attachments but no links or pdfs.

'''2<div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking. Linkedcom security checks, and the message will fail to send.</Derived Prices (not recommended)'''div>

Booking.com can auto calculate different occupancies from one standard rate. This rate is either for ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the base or for "INVOICE" tab of the maximum occupancy of a specific roombooking. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreasesIf not please refer to "Missing credit card details" in "Troubleshooting" section below.

==4. If you want to mark your prices for Bookings with payments collected by Booking.com up or down or need currency conversion==You can add will show the payment amount collected as a multiplier to your prices, add a '''*''' followed by payment in the "Invoice" tab of the multiplier number to your hotel idbooking.

Hotel id Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = '''123456*1.23'''Yes

will multiply all prices by 1For Booking.23 sent for hotel id 123456 (icom virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged.e. raised by 23%)To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

Lower prices <div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be sent with a multiplier less than 1:collected.</div>

'''123456*0A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.85'''[https://wiki.beds24.com/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]

To convert If you manually charge virtual credit cards please note that they can only be charged after the price of bookings imported from the channel add a '''*''' AFTER the multiplier:activation date.

'''123456===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *1.23Report No-shows*'''Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be cancelled

will divide If you do not want to allow channel modifications by default you can change the price of the booking by 1.23setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

'''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees | BOOKINGCOMCARD| invalid card reported to EurosBooking.com|-

==5| BOOKINGCOMFLAG| Booking. Limit the maximum number accepted bookings if you do not want to offer all rooms ==com general info flag (Genius/no credit card)By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER|->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

==6. Activate in Beds24 and | BOOKINGCOMVIRTCARD| Booking.com==sent a virtual card1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.|-

[[Image:booking13.png|450pxBOOKINGCOMBANKTRANS|link=]]booking paid via bank transfer from Booking.com[[Media:booking13.png|view large]]-

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com |STRIPEPAYMENT| payment imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.from Stripe|-

[[Image:Booking_com_12.png|450pxSTRIPEFAIL|link=]]card could not send to Stripe[[Media:Booking_com_12.png|view large]]-

[[Image:bookingcomactivate===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.png|450px|link=]][[Media:bookingcmactivateOtherwise, the VAT value defined in the Property booking rules will be used.png|view large]]

4) When all ===Different invoice templates ===If you need a different invoice template for the set up in Beds24 is correct bookings from this channel you can make the final step to confirm the connection (go live) from use the Booking.com extranet[[Invoicees|invoicee]] function.

[[Image:bookingconfirm.png|450px|link=]]=Reviews==[[Media:bookingconfirmTo access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.png|view large]]

 When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened. 5) Click on "Get Connection Status" to see the connection is properly activated.  6) Import existing bookings from Booking.com  Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button. [[Image:booking15.png|450px|link=]][[Media:booking15.png|view large]] If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”. == 7. Check that the connection is working properly ==The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com =Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS-) CHANNEL MANAGER-> BOOKING-COM->PROMOTIONS.

[[Booking.com_XMLcom:_Promotions|Click here for more information and setup instructions.]]

==Manage bookingsor add Booking.com Rate Plans====VAT value on extra items==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If an extra item name in the booking matches the name of an upsell item you want to offer multiple price options for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be usedexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

==Report No-shows, Invalid cards or restrict channel modificationsLimit the maximum number accepted bookings if you do not want to offer all rooms ==This screenshot shows specific settings By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for bookings from Bookingthis channel.com:

[[Image:bookingcom_manage=Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.png|800px|link</div><div class=]]"mw-collapsible-content">[[Media:bookingcom_manageEach Booking.png|view large]]com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings. </div></div>

If you want to not allow channel modifications by default you can change the setting for <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" value><div class=" in SETTINGSheadline-collapse" >No Room codes are available</div>CHANNEL MANAGER<div class="mw-collapsible-content">During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'

==Charge virtual credit cards ==Virtual cards can be set You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to be auto charged at the date check why they become validdo not return any rooms. To use this option set "Virtual Cards" = Yes</div></div>

If <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you manually charge virtual credit cards please note that they can only be charged when they become validhave prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<div class="mw-collapsible mw-collapsed"><div Note: This option is available for customers who class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use [[Stripe|Stripe]]* or @ in the message text). If you set </div></div><div class="mw-collapsible mw-collapsed"><div class="Virtual Cardsheadline-collapse" >Credit card details are missing in Beds24</div><div class= Yes without Stripe activated "mw-collapsible-content">When Booking.com sends the system credit card number it will create be available in the "Payments and Charges" tab of the booking unless it has been stored in a pending payment which can not be collectedthird party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> ==Different invoice templates ==*If you need a different invoice template there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the bookings from credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this channel is occurring and you can use the [[Invoicees|invoicee]] functionrequire this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24==Reviews==To access *If Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" normally sends credit card details but did not do so for a specific booking and add the you always want a card as security, please ask Booking.com Review Moduleto exclusively accept bookings with a credit card number.</div></div>

<div class=Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top rightmw-hand corner. Select Channel Manager from the dropcollapsible mw-down menu. Click the Deactivate button to cancel the connection to Beds24.collapsed"><div class=Trouble shooting==="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= One Price</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically Either adjust your settings price in Beds24 or try to change the limitation at Booking.com. Log into Booking.com, stop the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". </div></div>

'''Did not set price to xx.xx on date xxxx<div class="mw-xxcollapsible mw-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'''collapsed"><div You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.  '''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel synchronisationSubject, Plain Text Field and HTML Field.

'''Code 150 - Changes are 2. Auto action should not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want send a message to modify latitudethe guest, longitude, property name, address'go to the Messaging tab in the Auto action and set 'Sending Message' This means that changes = NO (to certain values like language, latitude, longitudeor Internal) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.</div></div>

<div class= FAQ "mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div>'''Will I receive notifications on new bookings?'''<div class="mw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

After <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you activate use dependencies you can only assign the bookings into a room in the channel manager same property as the channel will stop sending notificationsroom which is mapped to Booking. You will receive them from Beds24 insteadcom.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div>

The channel confirms the booking with <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the guestBooking. Beds24 will not sent a confirmation messagecom Extranet. If There is no problem at all and you want to send one as well you can set up an Auto Action Emailshould ignore the rest of the text on the screen.</div></div>

'''How do I modify or cancel <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a booking?'''maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783

Bookings coming from a channel should be modified by the channel. Cancelling a booking Check that "Max guests" set in Beds24 will not cancel {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the booking in Booking.com and can cause a double booking. Please ask booking.com or same as the guest to cancel occupancy you have set for the booking room in your Booking.com and the cancellation will be sent to Beds24extranet. </div></div>

If for some reason you need =Disconnect=*Set 'Enable' to make a change in 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and do not want it will still be bookable.*To completely disconnect the channel to override it, you can set "Allow manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Modifications" = No ("Details" tab of Manager from the booking")drop-down menu. If you have changed Click the Deactivate button to cancel the room you can set "Allow Channel Modifications" = All but not room changesconnection to Beds24.

'''= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How can do I access credit card detailsset this up?'''</div><div class="mw-collapsible-content">This is how you Beds24 can [[View_Credit_Card_Details| view credit card details]]handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com may sometimes withhold the credit card number or CCV unless so you specifically request they are sent to you. Contact your can connect them so each Booking.com rep if this is occurring and you require this information to always be sentproperty ID or hotel ID requires one property in Beds24.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I add a promotion or special priceset this up?'''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>

You can set up promotions directly in Beds24 in SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGERWill I receive notifications on new bookings?</div><div class="mw-BOOKING.COMcollapsible-PROMOTIONS or in content">After you activate the channel manager the Bookingchannel will stop sending notifications.com extranetYou will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''How do I add extra costs </div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest. If you want to send an additional confirmation or fees?'''welcome message for the guest you can set up an Auto Action Email.</div></div>

Extra Costs, e<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.g. tax, cleaning fee, service charge can be set directly in com to cancel the booking or report changed stay dates from the "Details" tab of the channels extranetbookings.

'''Can I send different prices for different minimum stays or for different numbers Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of guests?'''a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking.

Yes. You If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can do this either with set "Allow Channel Modifications" = No ("Details"derivedtab of the booking" prices or multiple rates ids). See If you have changed the room you can set "Multiple ratesAllow Channel Modifications" section of = All except room changes. If you do this pageyou will need to manage all changes manually. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?''' have multiple </div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com hotel idsmay sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking. How do I set com support if this is occurring and you require this up?'''information to always be sent.</div></div>

The system <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add a promotion for Booking.com?'''</div><div class="mw-collapsible-content">You can handle multiple properties set up promotions directly in Beds24 in one account{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING. Each COM > PROMOTIONS or in the Booking.com hotel requires one property in Beds24extranet.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''I have multiple </div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com accountscontent from Beds24. How do I set this up? '''*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

The system can handle multiple properties in one account. It doesn<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''t matter whether the Booking</div><div class="mw-collapsible-content">Yes.com properties are With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices. If you have different Booking.com accounts. Each Booking.com property still requires one property in prices for different minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''</div></div>