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Created page with "<div class="heading">Introduction</div> This page explains how the system works. __TOC__ Beds24 is designed as a self-service system. Set up is free and you can do it yourse..."
<div class="heading">Introduction</div>
This page explains how the system works.
__TOC__
Beds24 is designed as a self-service system. Set up is free and you can do it yourself. These are the requirements to use Beds24:
'''1. Technical Requirements'''
*a computer with internet access
'''2. You are comfortable working with computers'''
*use a browser to navigate web sites
*use online help and instructions to do your own set up
== The Control Panel ==
<embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo>
== DASHBOARD ==
The dashboard shows you the information which is most relevant to you at a glance. The content is fully customisable
<embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo>
===CALENDAR ===
The CALENDAR gives a complete overview on your bookings, prices and inventory and lets you adjust inventory and add bookings.
[[Image:The-CLAENDAR.png|500px|link=]]
[[Media:The-CLAENDAR.png|view large]]
For more information about what you can do on in the CALENDAR click on CALENDAR then click on HELP in the top right menu of this page.
===BOOKINGS===
On-line bookings by your guests are automatically entered into the system. You can also manually enter off-line bookings. If you are using the Channel Manager, it will import your bookings from your booking channels.
[[Image:BOOKINGS.png|700px|link=]]
[[Media:BOOKINGS.png|view large]]
For more information click on BOOKINGS then click on HELP in the top right menu of this page.
===GUESTS===
Save information about a guest and view their previous bookings.
For more information click on GUESTS then click on HELP in the top right menu of this page.
===SETTINGS===
The multitude of sophisticated settings makes the system very powerful. You do not need to enter information for settings you don't use. Select the ones you need to reflect your pricing, strategy and conditions.
[[Image:Control-Panel-Settings.jpg|500px|link=]]
[[Media:Control-Panel-Settings.jpg|view large]]
For more information click on HELP in the top right menu of each page.
==Receive Bookings==
===Availability===
Availability is calculated for each room based on bookings already in the system and rates that have been set. If you have no prices for a certain date the system will show no availability. For this reason it is important to keep the bookings and prices up-to-date.
===Prices===
You can set almost unlimited rate and discount combinations. In the RATES area of the control panel you can set rates with a start and end date which can have multiple conditions. Per day prices can be entered in the CALENDAR.
[[:category:Prices|Here]] you can find more information about prices.
===Booking Page===
The booking page displays availability and prices to guests and lets them book directly online. The booking page can be fully customised in SETTINGS->BOOKING ENGINE.
The booking page shows your "Offers". An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.
For more information on how to customise your booking page go to SETTINGS->BOOKINGENGINE then click on HELP in the top right menu of this page.
===Booking Widgets - Booking Button, Booking Strip, Booking Box and more===
Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them you or your web designer copy the code we provide to your web site. If you want to do it yourself you will need the ability to edit the HTML of your page. You can customise the widgets and get the code in the control panel under<br />SETTINGS->BOOKING ENGINE->BOOKING WIDGETS.
For more information click on on HELP in the top right menu of each page.
==Channel Manager==
The channel manager updates every web site when you take a new booking. You can enable channel management under SETTINGS -> CHANNEL MANAGER.
For more information on how the channel manger works go to SETTINGS->CHANNEL MANAGER then click on HELP in the top right menu of this page. On this page you will also find links with detailed information on each channel.
==Use on Mobile Devices==
The Control Panel is responsive meaning you can use it from any device with a browser. If you log in from a mobile device you should see a special mobile dashboard which gives you an overview on key information which you might need while away from your office and quick access to common functions.
If you do not see the mobile dashboard click on the mobile icon in the top left corner.
If you use the CALENDAR page on a smartphone we recommend setting the view to one day.
==Help and Support==
*This '''[[Support_Center|Support Wiki]]''' will give you an overview and explain how to use the booking system in detail.
**You can use the seach function to find information.
**Watch tutorial '''[[Videos]]'''.
*Our [http://www.beds24.com/wizard/index.php Setup Wizards] guide you through the setup process and are an easy way to get familiar with functionalities.
*The control has a context sensitive help system <span style=color:#007bff;“ >{{#far:question-circle}} </span> which explains each setting and help for each page.
*Browse the [http://forum.beds24.com/index.php Beds24 Forum]for ideas and solutions.
*We do offer free support on technical issues. You can contact us via the SUPPORT area in the control panel.
<embedvideo service="youtube">https://www.youtube.com/watch?v=_v6nfRFy8SA&feature=youtu.be</embedvideo>
==Glossary==
'''Agent'''
Person or organisation who can book for different conditions. [[:category:Agents|More information]].
'''Agency'''
A group of properties. [[Agency_%26_Multiple_Property_Setup|More information]].
'''Auto Action'''
Pre-canned action or email which can be sent manually or programmed to be sent automatically to guests at specific times after the booking was made, before arrival or after departure. [[Auto Actions|More information.]]
'''Booking Channel'''
OTA´s like Booking.com, Expedia....
'''Booking Logs'''
Activity and information guests entered on your booking page.
'''Booking Widget'''
Button, calendars, booking boxes which connect your website to the booking system. [[category:Booking_Widgets|More information.]]
'''Confirmation Messages'''
Automatic Emails guests receive when they have completed a booking. [[:category:Confirmation_Messages|More information.]]
'''Channel Manager Link'''
A connection between your room type and the same room type at a booking channel. [[:category:Channel_Manager|More information.]]
'''Daily Prices'''
A price for one date. [[:Category:Daily_Prices|More information.]]
'''Guest'''
A set of information which can be attached to a booking. A repeat booking can be created using this information.
'''Host Notification'''
Automatic Email notification on new bookings. [[Host_Notifications|More information.]]
'''Integration'''
Interface with an external system which is not a booking channel.
'''Inventory'''
Rooms/units available for booking. The number is defined by the rooms set up in the system (SETTINGS->ROOMS->SETUP) and the number of bookings. Inventory can be quickly changed in the CALENDAR. To show inventory the system need valid prices. If you have not set a daily price or a rate the system will show 0 inventory for this date.
The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have.
If "Overbooking Protection" is set to "Property" (SETTINGS->ROOMS->SETUP) the system will calculate the inventory ont the total bookings in a room up to room quantity AND total bookings in the property up to total rooms in property. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room. Hidden rooms are not included in the calculation of property availability.
'''Offer'''
An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.
'''Owner'''
Holder of a user account.
'''Owner ID'''
Unique identification number of an account.
'''Property'''
Premises with one or more rooms/units for rent.
'''Property ID'''
Unique identification number of a property.
'''Rack Rate'''
The maximum price ever charged for a room.
'''Rate'''
A price with start and end date so it applies to a range of dates [[:category:Rates|More information.]]
'''Rate ID'''
Unique identification number of a rate.
'''Room'''
Rooms can but do not need to represent physical rooms, they are a way of splitting your property into separately bookable sections.
'''Room ID'''
Unique identification number of a room/rented unit.
'''Room Type'''
A room can have the quantity of 1 or more. If the quantity is >1 then the term room type is used.
'''Template Variable'''
Short codes which will be replaced by the relevant information from each booking. They can be used in text settings or messages. [[Template Variables|More information.]]
'''Upsell Item'''
Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee.[[Upsell Items|More information.]]
'''Widget'''
see Booking Widget
'''Yield Optimiser'''
Tool to automatically adjust prices based on availability and time before check-in.
This page explains how the system works.
__TOC__
Beds24 is designed as a self-service system. Set up is free and you can do it yourself. These are the requirements to use Beds24:
'''1. Technical Requirements'''
*a computer with internet access
'''2. You are comfortable working with computers'''
*use a browser to navigate web sites
*use online help and instructions to do your own set up
== The Control Panel ==
<embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo>
== DASHBOARD ==
The dashboard shows you the information which is most relevant to you at a glance. The content is fully customisable
<embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo>
===CALENDAR ===
The CALENDAR gives a complete overview on your bookings, prices and inventory and lets you adjust inventory and add bookings.
[[Image:The-CLAENDAR.png|500px|link=]]
[[Media:The-CLAENDAR.png|view large]]
For more information about what you can do on in the CALENDAR click on CALENDAR then click on HELP in the top right menu of this page.
===BOOKINGS===
On-line bookings by your guests are automatically entered into the system. You can also manually enter off-line bookings. If you are using the Channel Manager, it will import your bookings from your booking channels.
[[Image:BOOKINGS.png|700px|link=]]
[[Media:BOOKINGS.png|view large]]
For more information click on BOOKINGS then click on HELP in the top right menu of this page.
===GUESTS===
Save information about a guest and view their previous bookings.
For more information click on GUESTS then click on HELP in the top right menu of this page.
===SETTINGS===
The multitude of sophisticated settings makes the system very powerful. You do not need to enter information for settings you don't use. Select the ones you need to reflect your pricing, strategy and conditions.
[[Image:Control-Panel-Settings.jpg|500px|link=]]
[[Media:Control-Panel-Settings.jpg|view large]]
For more information click on HELP in the top right menu of each page.
==Receive Bookings==
===Availability===
Availability is calculated for each room based on bookings already in the system and rates that have been set. If you have no prices for a certain date the system will show no availability. For this reason it is important to keep the bookings and prices up-to-date.
===Prices===
You can set almost unlimited rate and discount combinations. In the RATES area of the control panel you can set rates with a start and end date which can have multiple conditions. Per day prices can be entered in the CALENDAR.
[[:category:Prices|Here]] you can find more information about prices.
===Booking Page===
The booking page displays availability and prices to guests and lets them book directly online. The booking page can be fully customised in SETTINGS->BOOKING ENGINE.
The booking page shows your "Offers". An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.
For more information on how to customise your booking page go to SETTINGS->BOOKINGENGINE then click on HELP in the top right menu of this page.
===Booking Widgets - Booking Button, Booking Strip, Booking Box and more===
Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them you or your web designer copy the code we provide to your web site. If you want to do it yourself you will need the ability to edit the HTML of your page. You can customise the widgets and get the code in the control panel under<br />SETTINGS->BOOKING ENGINE->BOOKING WIDGETS.
For more information click on on HELP in the top right menu of each page.
==Channel Manager==
The channel manager updates every web site when you take a new booking. You can enable channel management under SETTINGS -> CHANNEL MANAGER.
For more information on how the channel manger works go to SETTINGS->CHANNEL MANAGER then click on HELP in the top right menu of this page. On this page you will also find links with detailed information on each channel.
==Use on Mobile Devices==
The Control Panel is responsive meaning you can use it from any device with a browser. If you log in from a mobile device you should see a special mobile dashboard which gives you an overview on key information which you might need while away from your office and quick access to common functions.
If you do not see the mobile dashboard click on the mobile icon in the top left corner.
If you use the CALENDAR page on a smartphone we recommend setting the view to one day.
==Help and Support==
*This '''[[Support_Center|Support Wiki]]''' will give you an overview and explain how to use the booking system in detail.
**You can use the seach function to find information.
**Watch tutorial '''[[Videos]]'''.
*Our [http://www.beds24.com/wizard/index.php Setup Wizards] guide you through the setup process and are an easy way to get familiar with functionalities.
*The control has a context sensitive help system <span style=color:#007bff;“ >{{#far:question-circle}} </span> which explains each setting and help for each page.
*Browse the [http://forum.beds24.com/index.php Beds24 Forum]for ideas and solutions.
*We do offer free support on technical issues. You can contact us via the SUPPORT area in the control panel.
<embedvideo service="youtube">https://www.youtube.com/watch?v=_v6nfRFy8SA&feature=youtu.be</embedvideo>
==Glossary==
'''Agent'''
Person or organisation who can book for different conditions. [[:category:Agents|More information]].
'''Agency'''
A group of properties. [[Agency_%26_Multiple_Property_Setup|More information]].
'''Auto Action'''
Pre-canned action or email which can be sent manually or programmed to be sent automatically to guests at specific times after the booking was made, before arrival or after departure. [[Auto Actions|More information.]]
'''Booking Channel'''
OTA´s like Booking.com, Expedia....
'''Booking Logs'''
Activity and information guests entered on your booking page.
'''Booking Widget'''
Button, calendars, booking boxes which connect your website to the booking system. [[category:Booking_Widgets|More information.]]
'''Confirmation Messages'''
Automatic Emails guests receive when they have completed a booking. [[:category:Confirmation_Messages|More information.]]
'''Channel Manager Link'''
A connection between your room type and the same room type at a booking channel. [[:category:Channel_Manager|More information.]]
'''Daily Prices'''
A price for one date. [[:Category:Daily_Prices|More information.]]
'''Guest'''
A set of information which can be attached to a booking. A repeat booking can be created using this information.
'''Host Notification'''
Automatic Email notification on new bookings. [[Host_Notifications|More information.]]
'''Integration'''
Interface with an external system which is not a booking channel.
'''Inventory'''
Rooms/units available for booking. The number is defined by the rooms set up in the system (SETTINGS->ROOMS->SETUP) and the number of bookings. Inventory can be quickly changed in the CALENDAR. To show inventory the system need valid prices. If you have not set a daily price or a rate the system will show 0 inventory for this date.
The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have.
If "Overbooking Protection" is set to "Property" (SETTINGS->ROOMS->SETUP) the system will calculate the inventory ont the total bookings in a room up to room quantity AND total bookings in the property up to total rooms in property. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room. Hidden rooms are not included in the calculation of property availability.
'''Offer'''
An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.
'''Owner'''
Holder of a user account.
'''Owner ID'''
Unique identification number of an account.
'''Property'''
Premises with one or more rooms/units for rent.
'''Property ID'''
Unique identification number of a property.
'''Rack Rate'''
The maximum price ever charged for a room.
'''Rate'''
A price with start and end date so it applies to a range of dates [[:category:Rates|More information.]]
'''Rate ID'''
Unique identification number of a rate.
'''Room'''
Rooms can but do not need to represent physical rooms, they are a way of splitting your property into separately bookable sections.
'''Room ID'''
Unique identification number of a room/rented unit.
'''Room Type'''
A room can have the quantity of 1 or more. If the quantity is >1 then the term room type is used.
'''Template Variable'''
Short codes which will be replaced by the relevant information from each booking. They can be used in text settings or messages. [[Template Variables|More information.]]
'''Upsell Item'''
Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee.[[Upsell Items|More information.]]
'''Widget'''
see Booking Widget
'''Yield Optimiser'''
Tool to automatically adjust prices based on availability and time before check-in.
