17,090
edits
Changes
Jump to navigation
Jump to search
no edit summary
==Check Confirmation Emails==
In ({{#fas:cog}} (SETTINGS) PROPERTIES > CONFIRMATION MESSAGES > SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.
=Troubleshooting=
'''Guest did not receive a confirmation message'''
Confirmation messages are only sent for bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost channels) and do not require Beds24 to send an additional one (for example Tripadvisor). If this is the case ask the guest to check their spam folder.
'''Confirmation was sent from [email protected]''
If you have not set to send from your own Email address or sending from your own Email address does not work guests will receive their confirmation message from [email protected]. Go to {{#fas:cog}} (SETTINGS) ACCOUNT > OUTGOING EMAIL and check your outgoing Email is setup.
