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== Payment Collection and Payment Gateways==
=== Can I collect payments from my Guests? ===
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service you will need an account with the payment gateway you want to use.
All the payment gateways we connect to are fully PCI DSS compliant.
Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings.
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
Once the guest credit cards have been sent to STRIPE you can use auto actions to collect the payments. Go to Settings > Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.
=== Can I send a payment request to my guests ? ===
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
=== Can guest pay with Bitcoin? ===
Yes. You can collect bitcoin payment via Bitpay.
=== What happens if the Customer Credit Card is rejected ? ===
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
It is also possible to select to Auto Report invalid cards to Booking.com, go to Settings > Channel Manager and select the appropriate option for Booking.com.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
=== Can I auto report Invalid cards to Booking.com? ===
Yes, go to Settings > Channel Manager and select the option next to Booking.com options.
When you click on the FUNCTIONS button in the top left you will find links to commonly used functions. Beds24 has setup wizards: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps. There are also links to tutorials and videos showing you how to do the set up: https:/wiki.beds24.com/index.php?title=Main_Page == Email Address == === How can I change my email address? === You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS. You can change your Property Email Address by going to Property Email Address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".
Yes, please see Beds24 does not charge any fees for payment collection. If you use Beds24 to collect payments from guests you will only pay a fee to the section on Payment Collection/Payment Gatewayspayment provider you use.
Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE-> BOOKING WIDGETS -> FACEBOOK APP and Yes, for more details click HELP (top right menu)information see [Facebook_App|here].
Beds24Yes.com has a forum used by other Beds24.com users (http://forum.beds24.com) You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right menu).
Payments can be made in S{{#fas:cog}} ==What happens after the free trial is over?==Accounts are automatically converted to regular Beds24 accounts so if you want to continue using Beds24 you will have all your settings. All you need to do is to keep your account balance positive. We accept payments via all common payment methods including credit card, bank transfer, money transfer (SETTINGSany currency) ACCOUNT -> BILLING, PayPal, Apple Pay, Google Pay.
=== Can guests make payments for the bookings? ===
Yes, you can setup an automated email to your guests requesting payment for their bookings.
They are designed Our fees do not include telephone support. This way we can offer the best possible price to introduce the system and guide you through the setup processusers who set up Beds24 themselves. For users who prefer phone support we cooperate with [https://wiki.beds24.com/index. The wizards open your control panel and booking page in wizard modephp?title=Partners partners] who offer professional help for a fee.
There === Does Beds24 provide training? ===We offer regular webinars on how Beds24 works and on specific functions which are also tutorials available on demand. Links to the recordings and videos showing you how to do the set uptutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page
When There are also setup wizards that you click on can access from this page: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the FUNCTIONS button setup process. The wizards open your control panel and booking page in the top left you will find links to commonly used functionswizard mode.
You can We also use the forum, use the button in the top left menu offer Zoom or this page: http://forum.beds24.com or create Skype training sessions for a ticket via the support button at the top of the Beds24 control panelfee in which we help you set your account up.
=== What level of If you need help our support team is there for you to assist you via our ticket support system through which we can I expect from Beds24? === see your settings.
Beds24 is designed as We also offer Zoom or Skype training sessions for a self-service system. Beds24 information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Support [https://wiki.beds24.com Wiki]*Context sensitive fee in which we help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.*Ticket support system. We can see you set your settings so you do not need to send us screenshots. If you want to send a screenshot you can use a tool like this: http://pasteboard.co to send us a linkaccount up.
For users who prefer phone support we cooperate with [https://wiki.beds24.com/index.php?title=Partners partners] who offer professional help for a fee. For a list please have a look here:
no edit summary
=== What is the difference between API/XML Connection and iCal Connection? ===
API/XML - Beds24.com can export inventory and prices and import bookings and modifications to bookings. To some channels we can also send pictures and descriptions.
iCal - Beds24.com can export availability and blocked dates, import bookings (summary information), the capabilities of the connection depend on the channel.
You can find details for each connected channel [[Channel_Manager_Capabilities|here]].
Your account fees are billed in € but you can pay in any mayor currency according to the current exchange rate.
== Documentation ==
=== Is there documentation in Beds24? ===
Of coursse. The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page
There is also a search function which can be used to search for other topics.
== Fees ==
=== Are there charges for payment collections? ===
== Facebook ==
=== Can Does Beds24 connect to support bookings from Facebook? === Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook page.
== Forum ==
=== Does Beds24 have a user forum? ===
== Free Trial==
=== How long is the free trial? ===
The trial period is 14 days, after this period expires, a payment is required to continue using the account.
== Guest Login ==
Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)
== Google Analytics / Tracking==
Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.
== Help / Support / Training==== Support ==
=== Does What level of support can I expect from Beds24.com provide training? ===Beds24 is designed as a self-service system. Information and free support is available via following channels:*Beds24[http://forum.beds24.com has extensive trainingForum]*Beds24 Wiki with search function, links to videos and tutorials [https://help, you can access the relevant HELP for each area of BEDS24wiki.beds24.com by clicking the Wiki]*Context sensitive help - click on HELP button in at the top right menuof any page for information about the page. Where you see (A click on the ?) for a icons next to each setting, click (?) for opens context helpwith information about the setting. There is setup *Setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=enThey are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.*When you click on the SUPPORT button in the top and then click on 'Functions' you will find links to commonly used functions.*You can reach out to our support team at any time via our ticket support system. This allows the support team see your settings and support you efficiently.
== Import Data==
=== Can I import bookings from the Booking Channels/OTAs? ===
Yes, once mapped to Beds24.com, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.
== Icons ==
== Languages ==
=== What languages does Beds24.com support? ===
The backend control panel is available in English and German. We provide partial courtesy translations into French, Greek, Portugese and Spanish to make it easier for staff who do not speak English or German. A Japanese version of Beds24 is available via our partner Co-Reception.
Hosts can choose to activate one or more languages to give guests the option to book in their own language.
=== What languages does Beds24.com provide for customer support? ===
We can offer customer support in English and German.
We have an integration with MailChimp for news letters, go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.
== Messaging ==
=== How can I change my email address? ===
You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS.
You can change your Property Email Address by going to Property Email Address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".
== Mobile ==
Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
== Payment Collection and Payment Gateways==
=== Can I collect payments from my Guests? ===
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service you will need an account with the payment gateway you want to use.
All the payment gateways we connect to are fully PCI DSS compliant.
Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings.
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
Once the guest credit cards have been sent to STRIPE you can use auto actions to collect the payments. Go to Settings > Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.
=== Can I send a payment request to my guests ? ===
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
=== Can guest pay with Bitcoin? ===
Yes. You can collect bitcoin payment via Bitpay.
=== What happens if the Customer Credit Card is rejected ? ===
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
It is also possible to select to Auto Report invalid cards to Booking.com, go to Settings > Channel Manager and select the appropriate option for Booking.com.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
=== Can I auto report Invalid cards to Booking.com? ===
Yes, go to Settings > Channel Manager and select the option next to Booking.com options.
== Pictures ==
=== Can I use my own domain in Beds24? ===
Yes, The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of beds24.comBeds24).
== Owner Portal ==
Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. You or your web designer can use Firebug or a similar tool to look up the classes.
== Support Setup=====Is there a setup fee===No. Beds24 is designed as a self-service system. Setup is free and you can do it yourself using the our tutorials and self-service tools we provide. We offer regular webinars in which we demonstrate how Beds24 works in which you also have the option to ask your questions.
== Web site integration and Widgets ==
