Changes

We can offer customer support in English and German.

Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

=== Can I import the language of the guestfor bookings from channels? ===

It is not possible to import For direct bookings the language of the guestbooked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.

Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.

VRBO/Homeaway do not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES will be sent to the guest. === E-Mail Can I send automated and/or manual Emails? ===

Bookings through OTA´s except VRBO/Homeaway will be confirmed === Does Beds24 have messaging integrations with Channels? ===With Airbnb and Booking.com we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the OTA not from Beds24channel's messaging system.

== How You can I change my email address?==your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS.

You can change your Administrator Property Email Address by going to Property Email Address in ({{#fas:cog}} (SETTINGS) ACCOUNT - PROPERTIES > ACCOUNT ACCESSDESCRIPTION "Email".

Guest information and contact details can also be downloaded to be imported into external mailing lists. We have an integration with MailChimp for news letters, go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions. == Messaging == === How can I change my email address? === You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS. You can change your Property Email Address by going to Property Email Address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".

== Payment Collection and Payment Gateways==

You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, RealexAgodapay , Authorize.Net, PaymillGlobalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.

All ===Can I collect payments for bookings from the booking page?===Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment gateways we connect requests for payments which are due later.  ===How can I collect payments from channels?===If the payment is not collected by the channel you can send payment requests for payments to are fully PCI DSS compliantguests.

Alternatively Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property to collect payments. Via Stripe you can securely collect credit card details and process automatically charge virtual cards when the payment through your own bank or merchant accountis due.

Beds24 is not involved in deposit collections for bookings from booking If channels send you the guests credit card and you use Stripe as payment gateway you can choose to send credit cards supplied by all channelsdirectly to Stripe where the cards can be validated and charged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Each booking channel handles them according Go to their rules/your account settings{{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.

Once ===Is payment collection PCI DSS compliant?===All the guest credit cards have been sent payment gateways we connect to STRIPE you can use auto actions to collect the payments. Go to Settings > Guest Management > Auto Actions and click HELP (top right menu) for instructions and examplesare fully PCI DSS compliant.  

If you have setup your account to send the credit card details to STRIPE Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.

If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.  It is also possible to select to Auto Report invalid cards to Booking.com, go to Settings > Channel Manager and select the appropriate option for Booking.com.

=== Can I auto report Invalid invalid cards to Booking.com? ===

Yes, go to Settings > Channel Manager and select . You can do this directly from the option next to Booking.com optionsbooking.

Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.

You can set a simple or refined rate structure based for example on seasons, occupancies, minimum/maximum stays, time of booking (e.g. === Can we offer last -minute)or early bird prices? ===Yes.

For help, with setting === Can we have different prices please go to for different days of the Prices section: https://wiki.beds24.com/index.phpweek?title=Main_Page==Yes.

=== Can I send occupancy pricing to OTAs/Channelsoffer prices for different occupancies? ===Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details, Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

Some channels accept occupancy based === Do yo support dynamic pricing, please check ? ===Yes. You can adjust the prices easily directly in the HELP page for each Channel for specific details, Go Calendar or use a multiplier to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER adjust all prices of a day.  Our built in Yield optimizer automatically adjust sprices based on demand shortly before check-in.  We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and select the channel from the link on the left. Then click HELP (top right menu) for instructionsprices they calculate automatically to Beds24.

The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. You also have the option to create custom reports. All reports can be saved as .csv files. Custom reports are also available for download as Excel or pdf files. 

=== I have created a Report report in the Master aster account, can I make this available in my sub accounts? ===

Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.

Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.

== Setup and Customisation == === Will Beds24 setup my system for me? === Beds24 is a self service system. Set up is free of charge and you do it yourself. We have setup wizards which introduce the system and guide you through the setup process.  === How can I customise Beds24? === Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. You or your web designer can use Firebug or a similar tool to look up the classes. ==Setupcustomization==