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Category:Confirmation Messages

658 bytes added, 15:44, 4 April 2022
=Checking Guest Communication Messages=
If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Action Actions tab, there you will see various Mail/Actions that can be triggered on the booking.
Top You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.
You will see if the auto action has triggered, when it triggered and Reason reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required. With Auto Actions, you can trigger multiple items from the same auto action, ie, send an email, send an SMS, add a Pending Payment to a booking, add a booking info code, etc.  You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.  If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.
=Additional Messages and Confirmation Messages for Bookings from Channels=
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