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The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.
If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.
'''You are using a low version APP. Please update it to the latest version and re-add the lock'''
This error can be fixed by deleting the lock from the TTLock app and then re-adding it.
= Disconnect=
Delete your username and password and set Synchronize to "disabled" to disconnect.
