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[[Category:Troubleshooting]]
<div class="heading">Booking.com: Create new properties and rooms</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > CONTENT and explains how to create properties and rooms on Booking.com directly from Beds24.
If you have a <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com group account :_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you can send want to import properties and rooms directly from Beds24 to Booking.comto Beds24. </div>
=What you should know and do before getting started=<span stylediv class="color: #f3e504; font-size: 150%;bluebox" >{{#fas:lightbulb}} </span> Use [[If you have a Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if group account you want can request to import send properties and rooms directly from Beds24 to Booking.com to . This function is only available for verified Beds24accounts. The verification process will start when you perform Step 1 from the instructions below.
Alternatively you can create the properties in Booking.com first and then map them to your property in Beds24. Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions on how to map]].</div>==Minimum Requirements==
If you do not meet these minimum requirements Booking.com will not set your listing live:
# Booking.com requires a complete address, phone number, latitude and longitude.
# If you need a license number you need to enter it in Beds24 so we can send it.
== Rate Plans and Prices ==
The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies.
One rate plan is created. The rate ID gets auto populated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MAPPING.
If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
Price in which "Booking.com" is ticked will send.
For information on advanced price options click [[Booking.com_XML:_Synchronise_bookings_prices_availability|here]].
== Limitations=*You need a Booking.com group account if you want to send properties to Booking.com. =*Descriptions can can not be sent to Booking.com. They will create descriptions for you.
*Extra fees and taxes can not be included in the accommodation price.
*Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask Booking.com support how to do thisassist you.
**"Nearest" features
**Extra bed options
**Transit texts
= SetupStep by Step Guide to send a new property from Beds24 to Booking.com='''Step 1<div class="warning">{{#fas:exclamation-triangle}} This will create a new property on Booking.com. If you already have a property on Booking.com us [[Booking.com_XML: Submit your legal entity ID _Synchronise_bookings_prices_availability|these instructions]] for registration'''information on how to connect it to synchronise prices and availability. </div>
You Exporting a property is a complex process so the instructions need a Bookingto be followed carefully.com group account if you want to send properties Click on "Expand" to Booking.comview the details for each step.
Booking.com group accounts have a <div class="mw-collapsible mw-collapsed"><div class="Group Homeheadline-collapse" tab. If you do not see a > Step 1: Store your legal entity ID</div><div class="Group Homemw-collapsible-content" tab when you log into >You need a Booking.com you do not have a group accountif you want to send properties to Booking.com. If you do not have a group account contact Booking.com support and ask them to create group accounts have a group account for you"Group Home" tab.
In order to push your property to the right Booking.com account we need your legal entity ID which only group accounts have1. This is If you see a special ID that is not your "Group Home" tab when you log into Booking.com hotel partner ID or hotel ID.
*Check for Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then store it for you.
#Log in to the 2. If you do not see a "Group Home" tab when you log into Booking.com extranet.#*Click on your property’s profile picture#The "Request Legal Entity ID appears below "*Check your the corporate information available in Beds24 is correct. If required adjust it. *Click on "Send Request"This will trigger Booking.com to send you a contract. Check your Email address and sign the property’s namecontract.
*Start a support ticket via <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span>Until you have connected at least on property you will see the SUPPORT button in message "Partner Card not found for the given data" when you click on "Check Status". You can ignore this message because Booking.com recognises the connection between the top left of your control panel with your legal entity ID. We will then prepare the connection for and Beds24 only after youhave made an interface request and/or sent an accommodation. </div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Check your content meets Booking.coms requirements''' </div><div class="mw-collapsible-content">
*Click on the "View content". If you see problems click on the links in the "Settings" column to go to the settings where you can fix the problems.
*As far as possible existing fields are sent to Booking.com. Unique information for Booking.com can be entered in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SPECIFIC CONTENT.
 
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Make sure your property address, latitude and longitude are correct because this can not be changed later.
</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Push property and rooms''' </div><div class="mw-collapsible-content">After we have notified you that we have registered your legal entity ID is registered and your content meets Booking.coms requirements you can push properties and rooms:
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SYNC CONTENT
##Click on the "Send to Booking.com" button to create the property in Booking.com. If you see errors fix them. When you see "Success" the property has been created and you can send your rooms.
##Click on "Price Data" to check which prices and availability will send. If required adjust your prices.
##Set "Activate" = Activate to push prices and availability to Booking.com.
</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Assign pictures''' </div><div class="mw-collapsible-content">
Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms
</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Open the property'''</div><div class="mw-collapsible-content">
#To open the property click on the "Property" button next to the property and select "Open Property".
#Click on the "Check Status" button. Properties with status “XML Ready to Open” will automatically open within 24 hours.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Check how your property performs status on Booking.com</div><div class=="mw-collapsible-content">
You can access your property score on Booking.com and suggestions on how to improve your properties performance.
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT
*Click on the "Check Status" button
 
This is what the different status values mean:
*XML: Being built: This means that the property is in the process of being built. Check if you have pushed rooms (Step 4)
*XML: Ready to check: The property has successfully registered and Booking.com is reviewing the property information.
*XML: Ready to open: The property has been reviewed by Booking.com, and is ready to open. Go back to Step 6.
 
 
*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.
*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.
*Duplicate: This property has been found to be a duplicate of another property.
*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.
 
</div></div>
 
=Add countries to your Legal Entity ID=
Initially, the country of the legal entity and the country of the accommodation you want to create must be identical.
*Go Once you have connected at least one property to Beds24, you can add countries to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKINGyour legal entity ID.COM > SYNC CONTENT*Click on the "Check StatusView details" button.You will see your "Contract Countries"at the bottom*Click on "Add Countries" to add more countries</div></div>
==Content Setup=Requirements and how to set your content up====Policies and House Rules===
'''Pets'''(default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:
EVENTS_ALLOWED
 
'''Cancellation policies''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > POLICIES, tick the policies that apply for your property.
 '''Quite Quiet hours''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values.
===Fees and Taxes===
You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.
===Meals===
If you offer meals you can set these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".
===Accepted Payments===
The card types you have ticked in {{#fas:cog}} (SETTINGS) PAYMENTS > CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Cash only" will be sent.
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
===Amenities===
Amenities can be set up for the property ( {{#fas:cog}} (SETTINGS) > PROPERTIES > DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.
===Pictures===
*Pictures activated for the property or room in {{#fas:cog}} (SETTINGS) > BOOKING ENGINE > PICTURES will be sent.
*Booking.com will put all pictures which we sent into the picture gallery for the property. After Booking.com has put them there you can map them to your rooms by sending an update for the room.
Booking.com will put all pictures which we sent into the picture gallery for the property. If you add pictures to a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms.
===Security deposit===
You can set a security deposit
*in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Defaults are payment at check-in in cash and return at check-out in cash.
You can override these settings in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom".
===License (rentals only)===
When you click on the "Licence" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SYNC CONTENT you will see which licence types are possible in your region and you can enter your licence ID. A click on "Send" will update the licence information to Booking.com.
===Type of Residence, Property managed by (rentals only)===
*Property managed by: Professional company. If the property is managed by a private person you can set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom".
*Type of residence: other. If the type of residence is primary or secondary you can set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM -> SPECIFIC PROPERTY CONTENT in "Custom".
===Key Collection (rentals only)===
If you want to inform your guests how they can check in, you can sent information via the "Key Collection" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SYNC CONTENT.
===Star Rating (hotels only)===
If you have a star rating you can add it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom".
===Properties in France===
Properties in France need to provide additional legal information. You need to add these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". Click on the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> and see the information under "Legal".
= Common Errors =
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Partner Card not found for the given data</div><div class="mw-collapsible-content">Booking.com recognises the connection between the legal entity ID and Beds24 only after you have made an interface request and/or sent an accommodation. You can ignore this message if you have not yet connected at least one property. </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Code 497 - Authorization error. Access denied while trying to update hotel xyz''' </div><div class="mw-collapsible-content">The property is not activated for the use of the content API. , Code 737 - Access denied trying to update hotel
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Code 737 class="headline- Access denied trying collapse" > No availability pushed</div><div class="mw-collapsible-content">Go to update hotel''' The property is not activated for {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM and click on "View Actual Data". If the use of the content APIprices and availability you see there are correct click UPDATE. Log into Allow your Booking.com account, cancel the connection with Beds24 update to be processed then request a new one which includes open the content APIroom again. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''No availability pushed'''class="headline-collapse" > Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGERCode 150 -BOOKINGChanges are not permitted.COM and click on </div><div class="View Actual Datamw-collapsible-content">This is because property 5587283 has status Open / bookable. If the prices and availability Please contact your account manager if you see there are correct click UPDATE. Allow your update want to be processed then open the room again. modify latitude, longitude, property name, address
'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' Some changes (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support (this is what they mean by "your account manager") if you need to make such changes.</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel has non-Latin characters in name ''' </div><div class="mw-collapsible-content">Adjust your property name to contain only latin letters and numbers. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > xx not allowed as room name'''</div><div class="mw-collapsible-content"> You need to use one of the room names Booking{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com alows Click on the "Room" button next to the room COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select "Get allowed room from the 'get names"' list. </div></div>
<div class="mw-collapsible mw-collapsed"><div ''class="headline-collapse" > 'Invalid phone number / The phone number (number) is not valid for international calling''' </div><div class="mw-collapsible-content">Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No hotel facilities defined ''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features. </div></div>
''''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No resolvable address is specified''' </div><div class="mw-collapsible-content">Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No contacts specified''' </div><div class="mw-collapsible-content">Add a contact in in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid checkin/checkout''' </div><div class="mw-collapsible-content">Check that the formats for Check-in and Check-out are correct.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Property has no licence number / PropertyLicenseNumber is mandatory for this location''' </div><div class="mw-collapsible-content">Enter your licence number in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > duplicates for room name''' </div><div class="mw-collapsible-content">Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room name does not correspond to Room Type ''' </div><div class="mw-collapsible-content">Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type.</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid occupancy for this room type ''' </div><div class="mw-collapsible-content">The number of guest set for this room is not allowed to the chosen room type.</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room (room_id) does not have kitchen or kitchenette ''' </div><div class="mw-collapsible-content">The room type you have specified room should have a kitchen or kitchenette. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No defined facilities for specified room''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add your facilities under "Features".</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No photos uploaded for specified room''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and add pictures.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Property has pending photo requests''' Please ensure </div><div class="mw-collapsible-content">Ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XY''' Contact Booking.com support and have all countries you are active in </div><div class="mw-collapsible-content">See above how to add a country to your Partner Card (LEID)Legal Entity ID.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)''' </div><div class="mw-collapsible-content">The wrong Room Type has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type to an appropriate setting. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Invalid checkin/checkout''' </div><div class="mw-collapsible-content">No checkin or checkout allowed times, has been set in Booking.com. Login to the Booking.com extranet and go to Property tab > Policies > Guest information, enter the details. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Code 733 class="headline- collapse" > Code 733 - Description/Text 'XXXXXXX' is not an allowed room name in language 'en'''' </div><div class="mw-collapsible-content">The wrong Room Type Name has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Click on the "get et names" next to Room Type Name and select the appropriate name. An English room name is mandatory. You can have a room name in a local language as well. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed </div><div class="mw-collapsible-content">See above how to add properties in a country: YZto your Legal Entity ID. Please contact your account manager''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > This SPO Hotel has not given invoice details or signed contract''' </div><div class="mw-collapsible-content">You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Products defined ''' '','No rates defined ''' ''', No rooms active''' </div><div class="mw-collapsible-content">Check if you have sent rooms.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'''</div><div class="mw-collapsible-content">
You need to set a LEGALDECLARESREVENUE custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > XML: Being built''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open" as specified in Step 3the step by step instructions above</7div></div>
=Update Content to Booking.com=

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