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===Booking.com ===
====Will I receive notifications on new bookings?====
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
====Do guests receive a confirmation?====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
===='How do I modify or cancel a booking?====
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.
====How can I access credit card details?====
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
====How do I add a promotion or special price?====
You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.
====How do I add extra costs or fees?====
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
====I have multiple Booking.com hotel ids. How do I set this up?====
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
====I have multiple Booking.com accounts. How do I set this up?====
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
====What to do when I receive an overbooking?====
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
====Why did a booking not import?====
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
====Why is the price for the booking wrong?====
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
====What are contracted rooms?====
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
====What do I do when I have a no show?====
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
====What do I do when a guest provides an invalid credit card number?====
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.
===='I originally set my connection as a one-way connection, now I want a two-way connection====
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
== Currencies ==
