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*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com.
*Booking.com does not allow links in messages. Use attachments instead.
Properties can send messages to guests within the following time frames:
*From the time of booking until 7 days after the guest checkout.
*From the time of booking until 7 days after the booking is cancelled.
*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.
Currently, guests can send messages to properties from the time of booking till 66 days after the checkout.
