Changes

This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

=Capabilities What you should know and limitationsdo before getting started=<div class="bluebox">These instructions explain how to connect existing listings on '''As a longstanding Booking.com. If Premier Partner Beds24 can offer you do not yet have a listing advanced functionality and/or a Bookingmany convenience functions.com accout Once set up you can [[manage everything directly from Beds24 which will save you time and make working with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]]really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilities and Limitations=='''With this connection you can :'''*export send prices, and availability **send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple pricesimport and manage bookings**add a multiplier to mark prices up or down.*import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans**report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.comactivate this option)*create and manage Booking.com promotions

If '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to export inventory manage your full Booking.com demands prices to be sent content from Beds24 so . *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will not be able need to set accept the booking in the your Booking.com extranet after and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the connection has been enablednext update but you have the option to push them manually if you require an instant update.

Changes ==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to availability "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and prices occupancy will be instantly sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to the channeluse daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. Changes The room price will send for settings specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for example minimum stays"Extra Person", or quantity "Extra child" and discounts set in the "Discounts" tab of rooms the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 or the multiplier will prices you want to send with to Booking.com need to to be the next update. Click on right price for "Updatebase number of guests" if in Booking.com so Booking.com can calculate correctly.*#If you want to push send prices for different occupancies from Beds24, contact Booking.com and ask them through instantlyto remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

Bookings with payment collected by For dorms Booking.com will show requires the payment amount collected bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a payment single price for other rooms you can create additional rate plans for single use in the "Invoice" tab of the booking[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Before you connectConnect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings===Familiarize yourself with This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the channel manager==details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> [[:Category:Channel Manager|Learn]] how the channel manager works.

==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>  We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. Our connection with Booking.com supports these pricing models: 1. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type" to '''Per Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send Click on each rate plan. Extra person price in the daily price will send.*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.  2. '''Per Day Pricing (Standard)''' - If your "Booking.com Rate Type" is Per Day Pricing you will need a price for the maximum room occupancy. *Set the "Booking.com Rate Type" Connect to '''Per Day Pricing'''*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs button to activate the single price option. After this is done you can set the Booking.com Rate Type login to '''Per Day Pricing + Single'''.  3. '''Derived Prices (RLO) OBSOLETED - use OBP instead''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24.*Set the Booking.com Rate Type to '''Per Day Pricing'''. *You will need to manage any changes to your prices in both Beds24 and Booking.com. In Beds24 you need to set the price for the maximum room occupancy in your Daily Prices or Fixed Prices and then contact Booking.com go to adjust your occupancy prices/percentages.  <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </spanACCOUNT > With derived (RLO) prices Booking.com only a price for Max Occupancy can be sent from Beds24, they do not allow single priceCONNECTIVITY PROVIDER. '''We recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24.'''  See this tutorial on how to [[:Category:Daily_Prices|use daily prices for occupancy pricing and linked daily prices with fixed prices and/or offsets]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example have a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be sent group account log to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want and go to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER-ACCOUNT >BOOKING.COM > RATE PLANS]]CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking2.com does not support occupancy pricing Search for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]3. Tick all tick boxes.

==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com. If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.  Booking4.com does not send a tax rate for extras. Therefore, for extras, Complete the VAT rate rest of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS. If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]. ==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates. 3) You enable the connection in Beds24. This is when Booking.com removes your inventory and rates and you are temporarily not bookable. 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER. If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there. 2) Search for BEDS24. 3) Tick all tick boxesscreen instructions.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you.  4) Complete the rest of the on screen instructions. </div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24. </div>   5) When the connection has been approved, you will receive a notification from Booking.com, go to the Channel Manager menu again and set the connection up. ==Set up and mapping in Beds24==1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type" and click SAVE'''. 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.) 3) Set "Booking.com Rate Type " = "Per Occupancy Pricing" as this is the default for the Booking.com connection.  Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"  4) Mapping Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has been copied to the room id setting, click Save. Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has been copied to the rate id setting, click Save.

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fasStep 2:lightbulb}} Enter your Booking.com property ID</spandiv> <span stylediv class="fontmw-collapsible-weight: bold;content">#Copy your Booking.com hotel ID and paste it into the "Hotel Id " field#Press SAVE</div>Tip</spandiv> Click on the "View Actual Data" Button to check which prices and availability will send.

<div class="mw-collapsible mw-collapsed"><div class=Import upcoming bookings="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

For each room you have mapped in the previous step, scroll to the rooms and set <div class="mw-collapsible mw-collapsed"><div class="Enableheadline-collapse" > Step 4: Map your Booking.com rate plans</div><div class= "mw-collapsible-content">'''Import (1-way . If you have only)one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you have more than one Booking.com rate plan'''#Click on the "Import Existing BookingsGet Code" button. If link next to the connection has been confirmed by us Booking.com will send full reservation details. If not only rate id setting and a summary list of rate Ids will be sentretrieved from Booking. In this case click again after you have received an Email from com for the saved room id#Choose the Booking.com that Beds24 confirmed standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your connections requestother Booking. We will then update 10 bookings at a timecom rate plans#Click on "Get Codes" and choose the Booking. If com rate plan you have more bookings click again. want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

<div class==If "warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you have different price options click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable rates, meal plans==options can not update from Beds24. Deactivate these in Booking.com can support more than one price per room and day. </div>

If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER </div> BOOKING.COM </div> RATE PLANS]].

[[Setting_Prices_for_Booking_Channels<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Mapping_channel_rate_codes|Please use these mapping instructions if Scroll down to the rooms and set "Enable" = Enabled#If you have multiple rate codes]].room types repeat for each room#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class=If you want "headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or need for currency conversion(optional)</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=Limit the maximum number accepted bookings if you do not want "headline-collapse" > Step 7: Check what will send to offer all rooms =Booking.com</div><div class="mw-collapsible-content">By default all available rooms are sent #Click on the "Price Data" Button to activated channelscheck which prices and availability will send. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings If you have multiple room types repeat for this channeleach room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class=6. Enable the connection between Beds24 and Booking.com="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">1) You can view #Click on the live availability and prices that will be sent "Import Existing Bookings" button to import upcoming bookings from Booking.com before . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or after activating using Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Price dataAdd booking" buttonat the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

2) Make sure your inventory is correct in Beds24. <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">*Check existing bookings in When you activate the connection Booking.com imported will remove your prices and availability from their system and dates blocked by other sources are blocked in Beds24. *Dates can be blocked by either entering a booking manually into Beds24 for those dates or using replace them with the inventory prices and override functions on availability sent from the control panel calendar for those dateschannel manager.

Failure to do this could allow new You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings*Press "Activate Connection" and then "Activate Connection Now".

3) Scroll down to the rooms and set <div class="Enablewarning" = Enabled>{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. This We will complete then manually adjust your settings so the connectioncan work. </div> </div></div>

4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional) </div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you initially selected "Don't have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically connect me to re-open the provider"closed room when a guest cancels even if you have a booking from another source. Then follow You can opt-out of the step below to complete the connection in feature by following these steps:*Log into your Booking.com. accountWhen all *Click on the set up in Beds24 is correct you can make the final step Rates & Availability tab*Go to confirm the connection (go live) from Settings symbol on the Booking.com extranet.top-right corner of your Calendar*Click on Auto-Replenishment[[Image:bookingconfirm.png|450px|link=]]*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature[[Media:bookingconfirm.png|view large]]</div></div>

<span stylediv class=color:#fe746c;“ "mw-collapsible mw-collapsed"><div class="headline-collapse" >{{#fasStep 11:exclamation-triangle}} Check that the connection is working properly</spandiv> When you 'Enable' <div class="mw-collapsible-content">Click "Refresh" for the Connection Status to check the connection, status of your rates and inventory will be deleted from property at Booking.com and a full reload will occur from your Beds24 Inventorycoms end.

You can use the "Update" button on each room to speed this up. Your bookings will The connection is working if and your property is selling if *you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not be deleted from Booking.com but make sure receiving error messages *the dates are blocked display in Beds24 before going live so they will not be reopenedthe channel is correct.

5) Click on If you are receiving error messages check in the "Get Connection StatusCommon Errors" section why you are receiving the error and how to see the connection is properly activatedfix it. </div></div>

6) Import existing bookings from Booking.com (all upcoming bookings)=After the connection is activated=<span stylediv class=color:#fe746c;“ "warning">{{#fas:exclamation-triangle}} </span> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV. a. Export your bookings as CSV from booking.comb. {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking from CSV file''' button Changes to Beds24.  Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations availability and modifications prices will not be imported automatically.  7) Once updated, check all your values in instantly sent to the Bookingchannel.com extranet Changes for settings for correctness and if required make any adjustments to example minimum stays, or quantity of rooms or the settings to fix. 8) Channel collect payments multiplier will be shown in send with the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set to “Charges” or “Charges and Payments”next update. 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to “Yes”. == Check that the connection is working properly ==Click on "Check connection statusUpdate" to check the status of your property at Booking.coms end.  The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent want to Booking.com =Create and manage Bookingpush them through instantly.com promotions=Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER </div> BOOKING-COM >PROMOTIONS. [[Booking.com:_Promotions|Click here for more information and setup instructions.]] =Manage bookings=

*Currently, guests <div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can send messages to properties from only assign the bookings into a room in the time of booking till 66 days after same property as the checkoutroom which is mapped to Booking.com.</div>

To use this function you should: 1. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]] 2. #To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. 3. #Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

<span stylediv class="color:#fe746c;“ warning">{{#fas:exclamation-triangle}} </span> If Ensure you do NOT use dependencies you can only assign the bookings in to a room special characters in the same property auto action message text as this will breach the room which is mapped to Booking.comsecurity checks, and the message will fail to send.</div>

<span style==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Ensure you do NOT use special characters in the auto action message text as this will breach INVOICE" tab of the Bookingbooking.com Security checks, and the message will fail If not please refer to send"Missing credit card details" in "Troubleshooting" section below.

==VAT value on extra items==If an extra item name Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the booking matches the name of an upsell item for the property, the VAT value "Invoice" tab of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used.

==Report No-shows, invalid '''Charge virtual cards, date changes request cancellations or restrict channel modifications==*You will see buttons in the "Details" tab of the bookings which allow you to **Report No-shows**Report invalid cards**Report date changes **Request the booking to be cancelled*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.automatically'''

 <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking.com '''Charge virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"manually'''

==Different invoice templates =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be instantly sent to used.Otherwise, the channelVAT value defined in the Property booking rules will be used. Changes for settings  ===Different invoice templates ===If you need a different invoice template for example minimum stays, the multiplier or number of rooms will send with bookings from this channel you can use the next update[[Invoicees|invoicee]] function. Click  ==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "UpdateExtentions" if you want to push them through instantlyand add the Booking.com Review Module.

=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Create and manage Booking.compromotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This will not remove the data from [[Booking.com :_Promotions|Click here for more information and it will still be bookablesetup instructions.]] ==Manage or add Booking.com Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to cancel offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=No Room codes are available="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

During You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the Setup of your connectionnext year, click on 'Get all the Bookingother dates without prices will be closed. If you have multiple rates at booking.com Room and Rate Codes for this "Property Code"' , the other rates can continue to be available by giving them prices.

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE or OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''INVALID_USE_OF_SINGLE_OCCUPANCY'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT Cannot set price for occupancy 1. Please check the room</div><div class="mw-collapsible-rate pricing modelcontent"> Booking.com does not allow considers the price you want to send a single price. Set "varies significantly from the prices which are already in Booking.com Rate Type"= Per Day Pricing, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE''' Your Booking.com Rate Type is "Per Occupancy". Change "Booking.com Rate Type"= Per Day Pricing. OR Send a Support ticket, requesting Either adjust your price in Beds24 or try to change the Pricing Model limitation at Booking.com is changed to OBP. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''OBP_PRICING_PASSED_FOR_RLO_RATEor '''CANNOT_SET_SINGLE_USE_RATE</div> Your <div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room.Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type is "= Per Day Pricing". If it is a dorm: Booking.com will automatically adjust your rate type so prices for different occupancies will requires the bed price be displayed in Bookingsent to them as the room price.comTherefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= Per Day Pricingand make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''or 'OCCUPANCY_NOT_VALID''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div> Check that <div class="Max guestsmw-collapsible-content" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to Prices > SETUP is Channel Mapping enter the code from the same as error message Search box and click on the occupancy priceand and selcet and ID which you see when you have set for click 'Get codes'.*Please double check your Fixed prices and Daily prices and select a valid Booking.com rate id from the room list in your 'get codes'. You can only send prices for active Booking.com extranetrate codes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''OCCUPANCY_EXCEEDS_MAX_PERSONSor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> Room 12345678 has a maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783 and date can only update rooms which show when you click on '2099-12-09Get codes', as that exceeds the maximum occupancy of the room. Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy If you do have set for the a room in your with this ID ask Booking.com extranetto activate it.It is activated when you see it when you click on "Get Codes". </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to XX on date xxxxclass="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-xxcollapsible-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.'''content"> You have either cannot set the wrong number of guests in Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP. Please correct so both numbers occupancy_price for a child rate 123456789, since they are the sameautomatically set based on Rate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''TAG_HAS_INVALID_VALUE Option 1''' 1*Go to Booking. Your connection type does not allow com Extranet, go to Rates & Availability and click 'Edit' on the use Rate id identified in the error message, then 'Edit' the BookingPrice, and select 'Setup as a new rate plan'.com content APIClick Save. If you have set to use "Occupancy Pricing" View the details in Beds24 we can not automatically adjust your settings in Bookingthis short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2'''*Go to {{#fas:cog}} (SETTINGS) > BOOKING. Log into Booking.com, stop the connection COM > MAPPING and request select a new one with Content APIvalid Rate Plan id from the 'get codes' list. 2. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com does not support occupancy pricing for dormsrate id is selected from the 'get codes' list. If you have dorms log into your *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com account and change your pricing model to "Standard" and set remove the Pricing model in Beds24 to "Per Day"Rate plan id. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did not set price to xx.xx on date xxxxclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-xxcollapsible-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'''content"> You are trying to send update a price for a number of guests which is higher than the number of guests non-XML rate. Log into your Booking.com has extranet remove the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your pricesrate.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''WARN_PRICE_TOO_LOW_LIMIT'''class="headline-collapse" > Room reservation does not belong to this hotel reservation</div> '''WARN_PRICE_TOO_HIGH_LIMIT'''<div class="mw-collapsible-content"> Booking.com considers the price you want to send varies significantly from the prices which are The booking was already cancelled in Booking.com, or if it’s outside before the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency)Channel synchronisation. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''WARN_PRICE_TOO_LOW_PERCENTAGE'''class="headline-collapse" > Message thread not found</div> Booking.com considers the rate is less than 10% of the maximum Room Rate. <div class="mw-collapsible-content"> Either adjust your price in Beds24 or try to change the limitation at Booking.comThere are two possible reasons:

'''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' 1. The Booking.com have connection for the property does not activated a single occupancy price for allow the use of the roommessaging API. Either ask Please log into Booking.com and and go to allow a single price (set up a "Single" rate id) or set "BookingACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com Rate Type" = Per Day Pricing/images/6/69/Extranet-booking.png

If it is a dorm: Booking2.com requires the bed price be sent to them as You have assigned or moved the booking into a room price. Therefore they do not accept that is in a single price for a dormdifferent property than originally booked. Set "If you want to use messaging with Booking.com Rate Type" = Per Day Pricing and make sure you can move/assign booking only to set your prices rooms in all rates the same property as a room price (and not as a single price)the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Failed to update Single Use Rate for Room'''post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Ensure you do not have any special characters in the message text that could fail the Booking.com requires the bed price be sent to them as the room priceSecurity checks. Therefore they (For example do not accept a single price for a dorm. Set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for theseuse * or @ in the message text).</div></div>

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<div class="mw-collapsible mw-collapsed"><div You have agreed class="headline-collapse" >Message failed to supply a minimum number of rooms send to Booking.com on the mentioned dates and Beds24 reservation 12345678 - content or attachment is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.required</div> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<div class="mw-collapsible-content"> *Beds24There are two possible reasons: change your inventory to send the allotment you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment

'''Rate 1. There is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST''' You do not no content in the language of the Guest (OR the default language you have an active Booking.com rate id with this number. *Please double check set for your fixed prices and daily prices and select a valid Booking.com rate id from the list account,) in 'get codes'. You can only send prices for active Booking.com rate codes. *Go to Prices > Channel Mapping enter the Rate id in Messaging tab of the Search box and click on the Rate and make sure the correct auto action that you triggered for this booking.com rate id is selected from the 'get codes' list. *Open your fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from go to the Mail & Action tab and check the 'get codes' listguest language. *Open your daily prices (Enable list) the auto action and make sure ensure you have text in the correct booking.com rate id is selected from the 'get codes' listSubject, Plain Text Field and HTML Field.

'''Room is 2. Auto action should not active'send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' = NO (or '''ROOM_NOT_ACTIVE'''Internal) Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.</div></div>

'''Rate 123456 cannot be updated via XML'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This rate has not been activated for channel managementaccount doesn't have access to this property. Ask ","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com and go to activate itACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png

'''RATE_IS_A_SLAVE_RATE''' You cannot set occupancy_price for a child rate 123456789, since they are automatically set based on Rate Relations. You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /message It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1''' *Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video <span style="color:- https://screenpal.com/watch/c0lV6CVmFNd *'''Option 2''' *Go to #fe746c;“ >{{#fas:cogexclamation-triangle}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list. *Go to Prices </span> Channel Mapping enter If you use dependencies you can only assign the Rate id bookings into a room in the Search box and click on same property as the Daily Price/Rate and make sure the correct bookingroom which is mapped to Booking.com rate id is selected from the 'get codes' list. *Go to Prices </div> Channel Mapping enter the Rate id in the Search box and click on the Daily Price</Rate untick Booking.com and remove the Rate plan id. div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''RATE_EDITABLE_ONLY_ON_EXTRANET''' Rate '1111111' is only editable on Extranet </messagediv> It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. <div class="mw-collapsible-content"> *'''Option 1''' *Go to Booking.com Extranet, go does not allow you to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup mark credit cards as a new rate plan'invalid because you have not passed their trust verification process. Click Save. View the details in this short video :- https://screenpalPlease contact your Booking.com/watch/c0lV6CVmFNd *'''Option 2''' *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' listAccount Manager. *Go to Prices </div> Channel Mapping enter the Rate id in the Search box and click on the Daily Price</Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices div> Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id.

'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<div class="mw-collapsible mw-collapsed"><div You have guaranteed and class="headline-collapse" >Connections to have a minimum number of rooms to sell on fix: 0</div><div class="mw-collapsible-content">Booking.com but incorrectly show this error in the channel manager Booking.com Extranet. There is sending a lower quantity than contracted. *Make sure no problem at all and you have valid rates for should ignore the rest of the mentioned dates and no bookings from other sources *Beds24: change your inventory to send text on the minimum contracted rooms you have guaranteed Bookingscreen.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist''' or '''RATE_DOES_NOT_EXIST''' You do not have an active Booking.com rate id with this number. *Please double-check your fixed prices and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. =Disconnect= *Open your fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the Set 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codesDisable' list.  '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from this will stop Beds24 sending data to Booking.com that the connection is ready. *If This will not please check in remove the data from Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spacesit will still be bookable.  '''hotel 'xxxxx' not allowed for user'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in To completely disconnect the Booking.com extranet that the connection has been requested. *If yes channel manager please check the Booking.com hotel id you have entered is correct and does not have blank spaces.  '''room/rate combination is not active''' Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id log into the field in the "Channels" tab of a rate/daily price. *Open your fixed prices (Channel Tab) and make sure the correct bookingBooking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box extranet and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.  '''Rate is editable only on extranet''' Your codes are not correctly mapped. Check you have entered Account icon in the top right Booking.com mapping codes. You have added a number which is not a valid Booking-hand corner.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your fixed prices (Select Channel Tab) and make sure the correct booking.com rate id is selected Manager from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.  '''Room reservation does not belong to this hotel reservation''' The booking was already cancelled in Booking.com before the Channel synchronisation.  '''Code 150 drop- Changes are not permitteddown menu. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put Click the property online. If you want Deactivate button to change anything now you have to contact your account manager at Booking.com and ask for cancel the property to be reviewed again.  '''Message thread not found''' There are two possible reasons: 1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.  '''Messages from Auto actions are not visible in Booking.com message centre''' Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).  '''Failed to post message: Message content failed to pass security filters''' Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).  '''Message failed to send to reservation 12345678 - content or attachment is required''' There are two possible reasons: 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this booking. *Open the booking go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the Subject, Plain Text Field and HTML Field. 2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' = NO (or Internal)   '''This account doesn't have access to this property.","code":"FORBIDDEN"''' Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.  '''You cannot mark credit card as invalid since the property has not passed trust verification checks''' Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.  '''Connections to fix: 0''' Booking.com incorrectly show this error in the Booking.com Extranet. There is no problem at all and you should ignore the rest of the text on the screen.

'''Will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notificationsBeds24 can handle multiple properties in one account. You will receive need a property in Beds24 for each property you have on Booking.com so you can connect them from so each Booking.com property ID or hotel ID requires one property in Beds24 instead. '''Do guests receive a confirmation?'''</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The channel confirms system can handle multiple properties in one account. It doesn't matter whether the booking with the guestBooking. Beds24 will not sent a confirmation messagecom properties are in different Booking. If you want to send one as well you can set up an Auto Action Emailcom accounts.</div></div>

'''How do <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I modify or cancel a bookingreceive notifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

Bookings coming from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All except room changestab of the bookings.

'''How Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can I access credit card details?'''cause a double booking.

This is how If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = No ("Details" tab of the booking"). Booking.com may sometimes withhold If you have changed the credit card number or CCV unless room you specifically request they are sent to can set "Allow Channel Modifications" = All except room changes. If you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking.com support if this is occurring and you require this information to always be sent.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div>Extra Costs, e<div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update.gSet/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. tax, cleaning fee, service charge can *Changes to availability and prices will be set directly in instantly sent to the channels extranetchannel. Chang</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div>Yes. You can do this either with occupancy based Daily Prices or multiple rates ids. See the <div class="Multiple ratesmw-collapsible-content" section of this page. > ''' have multiple BookingYes.com hotel ids. How do I set this up?''' The system can handle multiple properties in one account. Each Booking.com hotel requires one property in With "Occupancy Prices (OBP) Beds24. '''I will send prices for each occupancy you have multiple Booking.com accounts. How do I set this up? ''' The system can handle multiple properties defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">