Changes

== =Limitations==

= Step by Step Guide to send a new properties property from Beds24 to Booking.com =

==Content Setup=Requirements and how to set your content up====Policies and House Rules===

 '''Quite Quiet hours''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values.

===Meals===

===Accepted Payments===

===Amenities===

===Pictures===

===Security deposit===

===License (rentals only)===

===Type of Residence, Property managed by (rentals only)===

===Key Collection (rentals only)===

===Star Rating (hotels only)===

===Properties in France===

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 497 - Authorization error. Access denied while trying to update hotel xyz''' </div><div class="mw-collapsible-content">The property is not activated for the use of the content API. , Code 737 - Access denied trying to update hotel

<div class="mw-collapsible mw-collapsed"><div '''Code 737 class="headline- Access denied trying collapse" > No availability pushed</div><div class="mw-collapsible-content">Go to update hotel''' The property is not activated for {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM and click on "View Actual Data". If the use of the content APIprices and availability you see there are correct click UPDATE. Log into Allow your Booking.com account, cancel the connection with Beds24 update to be processed then request a new one which includes open the content APIroom again. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''No availability pushed'''class="headline-collapse" > Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGERCode 150 -BOOKINGChanges are not permitted.COM and click on </div><div class="View Actual Datamw-collapsible-content">This is because property 5587283 has status Open / bookable. If the prices and availability Please contact your account manager if you see there are correct click UPDATE. Allow your update want to be processed then open the room again. modify latitude, longitude, property name, address

'''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' Some changes (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support (this is what they mean by "your account manager") if you need to make such changes.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Hotel has non-Latin characters in name ''' </div><div class="mw-collapsible-content">Adjust your property name to contain only latin letters and numbers. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > xx not allowed as room name'''</div><div class="mw-collapsible-content"> You need to use one of the room names Booking{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com alows Click on the "Room" button next to the room COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select "Get allowed room from the 'get names"' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div ''class="headline-collapse" > 'Invalid phone number / The phone number (number) is not valid for international calling''' </div><div class="mw-collapsible-content">Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No hotel facilities defined ''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features. </div></div>

''''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No resolvable address is specified''' </div><div class="mw-collapsible-content">Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > No contacts specified''' </div><div class="mw-collapsible-content">Add a contact in in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid checkin/checkout''' </div><div class="mw-collapsible-content">Check that the formats for Check-in and Check-out are correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Property has no licence number / PropertyLicenseNumber is mandatory for this location''' </div><div class="mw-collapsible-content">Enter your licence number in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > duplicates for room name''' </div><div class="mw-collapsible-content">Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room name does not correspond to Room Type ''' </div><div class="mw-collapsible-content">Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Invalid occupancy for this room type ''' </div><div class="mw-collapsible-content">The number of guest set for this room is not allowed to the chosen room type.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room (room_id) does not have kitchen or kitchenette ''' </div><div class="mw-collapsible-content">The room type you have specified room should have a kitchen or kitchenette. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No defined facilities for specified room''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add your facilities under "Features".</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > No photos uploaded for specified room''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and add pictures.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Property has pending photo requests''' Please ensure </div><div class="mw-collapsible-content">Ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XY''' Contact Booking.com support and have all countries you are active in </div><div class="mw-collapsible-content">See above how to add a country to your Partner Card (LEID)Legal Entity ID.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)''' </div><div class="mw-collapsible-content">The wrong Room Type has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type to an appropriate setting. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 733 - Invalid checkin/checkout''' </div><div class="mw-collapsible-content">No checkin or checkout allowed times, has been set in Booking.com. Login to the Booking.com extranet and go to Property tab > Policies > Guest information, enter the details. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Code 733 class="headline- collapse" > Code 733 - Description/Text 'XXXXXXX' is not an allowed room name in language 'en'''' </div><div class="mw-collapsible-content">The wrong Room Type Name has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Click on the "get et names" next to Room Type Name and select the appropriate name. An English room name is mandatory. You can have a room name in a local language as well. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Code 121 - Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed </div><div class="mw-collapsible-content">See above how to add properties in a country: YZto your Legal Entity ID. Please contact your account manager''' Contact Booking.com support and have all countries you are active in to your Partner Card (LEID)</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > This SPO Hotel has not given invoice details or signed contract''' </div><div class="mw-collapsible-content">You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Products defined ''' '','No rates defined ''' ''', No rooms active''' </div><div class="mw-collapsible-content">Check if you have sent rooms.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location''' </div><div class="mw-collapsible-content">You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > XML: Being built''' </div><div class="mw-collapsible-content">Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open" as specified in Step 3the step by step instructions above</7div></div>