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Agoda.com

2,758 bytes added, 9 September
==Common Errors==
 
 
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >API key is not authorised for Property id:xxxxx''' </div><div class="mw-collapsible-content">Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Authentication failed. Invalid authentication/Invalid Property id or User not have permission to access Hotel.</div><div class="mw-collapsible-content">Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Available allotment (x) cannot greater than number of rooms (x)</div><div class="mw-collapsible-content">This error means Beds24 is sending a quantity greater than you have listed on Agoda.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Please set extrabed rate</div><div class="mw-collapsible-content">Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Property id: 00000 has not been migrated yet</div><div class="mw-collapsible-content">You need to complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates. </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set</div><div class="mw-collapsible-content">The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda. </div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Invalid room type please check your room type ID</div><div class="mw-collapsible-content">Please check your room type ids are correct and the connection is enabled.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Room: 00000000 does not exist for Property id: 00000</div><div class="mw-collapsible-content">You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Authentication failed. Invalid authenticationclass="headline-collapse" >Cannot set Double rate because max occupancy is 1</Invalid Property id or User not div><div class="mw-collapsible-content">Agoda must have permission to access Hotel.''' Please check if your codes the room set for single occupancy only and we are entered correctlysending a double price. If they are please contact Either remove the double price or have Agoda and ask them to check if you are connected to set the Beds24.com channel managerroom for a higher occupancy.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Available allotment (x) cannot greater class="headline-collapse" >Cannot set double rate when maximum occupancy less than number of rooms (x)'''2</div><div class="mw-collapsible-content"> This error means Beds24 is Agoda must have the room set for single occupancy only and we are sending a quantity greater than you double price. Either remove the double price or have listed on Agodaset the room for a higher occupancy.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Please class="headline-collapse" >Cannot set extrabed full rate'''when maximum occupancy less than 3</div><div class="mw-collapsible-content"> Agoda expects must have the room set for double occupancy but Beds24 is sending a room price for an extra bedmore guests. Please log into your Either set a double price in Beds24 remove the room prices or have Agoda account and set the extrabed price thereroom for a higher occupancy.
'''Property id: 00000 has not been migrated yet''' You need to complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate: for ratePlanId: 123456 which class="headline-collapse" >Cannot set full rate because max occupancy is out of stay start2</end period: (201Xdiv><div class="mw-XXcollapsible-XX/201X-XX-XX) has not been content">Agoda have the room set''' The rate has for a maximum of two people but Beds24 is sending a start and/or end date in Agoda. Prices sent room price for any dates outside this range will cause this errormore guests. Either adjust your prices set the max people for the room to two in Beds24 or in have Agodaraise it to the same value as Beds24. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Invalid class="headline-collapse" >Cannot set Occupancy X rate because Max occupancy is Y </div><div class="mw-collapsible-content">Agoda must have the room type please check your set for Y but Beds24 is sending a room type ID'''price for more guests. Either reduce the occupancy level in Beds24 Please check your or have Agoda set the room type ids are correct and the connection is enabledfor a higher occupancy.
'''Room: 00000000 does not exist for Property id: 00000''' You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Cannot set Double class="headline-collapse" >Default rate because max occupancy is 1''': xxxx should be between xx and xxxx</div><div class="mw-collapsible-content"> Agoda must have expects the room set for single occupancy only and we are sending a double priceto be within this range. Either correct the prices in Beds24 or remove the double price or have restriction from Agoda set the room for a higher occupancy.
'''Cannot set double rate when maximum occupancy less than 2 ''' Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Cannot class="headline-collapse" >Please set full occupancy rate when maximum occupancy less than 3'''.</div><div class="mw-collapsible-content"> Agoda must have the room set for double A full occupancy but Beds24 rate is sending a room price for 3 or more guests. Either set Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a double price in Beds24 remove the room prices for 3 or more people. A common cause it that you have Agoda set the room for an occupancy of 2 in Beds24 but for a higher occupancyin Agoda.
'''Cannot set full rate because max occupancy is 2''' Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Cannot set Occupancy class="headline-collapse" >Price provided not sufficient for Max occupancy = X , rate because Max occupancy is Y '''missing: Full rate</div><div class="mw-collapsible-content"> Agoda must have expects the room set for Y but Beds24 to hold up to X guests and is sending expecting a room price for more up to X guests. Either reduce Check that you have a price for the full occupancy level in Beds24 or . Another common cause it that you have Agoda set the room for a certain occupancy in Beds24 but for a higher occupancyin Agoda.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Default rate: xxxx class="headline-collapse" >Full Rate should be between xx and xxxx'''greater than Double Rate</div><div class="mw-collapsible-content"> Agoda expects the price full rate to be within this rangehigher. Either correct This applies to prices we are sending and prices already in the prices Agoda system. A common cause is that in Beds24 you have set the room as a double room and in Agoda it is set as a 3 or remove more person room. Correct the restriction from room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agodasystem.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Please set full occupancy rateclass="headline-collapse" >Rate x00.00 cannot less than Minimum Rate xxx.00.''' A full occupancy rate is </div><div class="mw-collapsible-content">Agoda has set a minimum price limit for 3 or more guests. Double rooms do not use full occupancy ratesthis rate. Either ask Agoda expects to lower the room to hold 3 limit or more guests and is expecting a raise the price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agodato be at least as high as the limit.
'''Price provided not sufficient for Max occupancy = X, rate missing: Full rate''' Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in Beds24 but for a higher occupancy in Agoda. </div></div>
<div class="mw-collapsible mw-collapsed"><div '''Full class="headline-collapse" >Rate x00.00 should be greater than Double Rate'''between xxx.00.</div><div class="mw-collapsible-content"> Agoda expects the full has set a price limit for this rate to be higher. This applies Either ask Agoda to prices we are sending and prices already in change or remove the Agoda system. A common cause is that in Beds24 you have set the room as a double room and in Agoda it is set as a 3 limit or more person room. Correct change the room occupancy so it is the same price in both systems. If this is not Beds24 to be between the reason check which prices are in your shown by Agoda system.
'''Rate x00.00 cannot less than Minimum Rate xxx.00.''' Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Beds24 to be at least as high as the limit.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate x00.00 should be between xxx.00.class="headline-collapse" > Agoda Max extrabed has not been set a price limit for this , You cannot set the extrabed rate.</div><div class="mw-collapsible-content">You do not have an extrabed option in Agoda. Either ask Agoda to change or remove the limit extrabed price in Beds24 or change the price your set up in Beds24 to be between the prices shown by Agoda.
'''Max extrabed has not been set, You cannot set the extrabed rate.''' You do not have an extrabed option in Agoda. Either remove the extrabed price in Beds24 or change your set up in Agoda.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >Rate plan: 0 does not exist for Property id: 00000''' </div><div class="mw-collapsible-content"> You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes". You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the 'get codes' list.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >Requested currency: XXX does not match with Property currency: YYY ''' </div><div class="mw-collapsible-content">Check the Currency code entered in SETTINGS -> PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.</div></div>
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Agoda and ask them to disconnect you.
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