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'''internal error (database error), please try again later: User 'xmlsupp_bp' has exceeded the 'max_user_connections' resource'''
Booking.com had a temporary system error. If the error message stopped everything is back to normal.
'''internal error (database error), please try again later: Could not connect to database dsn'''
The channel reported that at the time of the message they had a temporary internal connection problem. If these messages stopped the connection is working again.
no edit summary
==Common Errors==
'''Beds24 Setup Problems''' 1) The room is being unexpectedly closed at booking.comThe channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) Room code is not unique warning when saving in Beds24.Each Booking.com room ID is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room ID more than once the room updates will overwrite each other causing inacurate information being sent to Booking.com 3) Missing Credit Card DetailsIf Booking.com sends the credit card number we make it available in the "Payments and Charges" tab of the booking. The encrypted CCV code is in the booking notification email sent to the host. *If the CCV number is showing as Not Available in the email, Booking.com did not send it. Please ask Booking.com to always send it to Beds24 *If credit card details are always missing please ask Booking.com to send credit card details to Beds24 *If Booking.com normally sends credit card details but did not do so for a specific booking please ask Booking.com to only accept bookings with a credit card number and if required ccv '''Notification Messages From Booking.com'''Any errors occurring during updates reported by Booking.com will be emailed to you with the error message as returned by Booking.com. The error message usually includes information about the date, rate or room with the problem and a brief description.Below are common error messages and how to fix them.
'''Updating availability hasn't been enabled for hotel 0000'''
'''Rate is not active'''
You do not have a an active Booking.com rate id with this number. Please double check your rate ids and enter a valid Booking.com rate id.
'''Room is not active'''
Booking.com has not acitvated activated the room for selling. Please ask Booking.com to activate it. '''xyz is not unique''' Each Booking.com room ID is unique and can be mapped to only one rooms in Beds24. If you enter check the same Booking.com room ID more than once the synchronisation will fail. '''Missing Credit Card Details''' If Booking.com sends the credit card number we make it available in the "Payments and Charges" tab of the booking. The encrypted CCV id code is in the booking notification email sent to the hostcorrect. *If the CCV number is showing as Not Available Booking.com did not send it. Please ask Booking.com to always send it to Beds24 *If credit card details are always missing please ask Booking.com to send credit card details to Beds24 *If Booking.com normally sends credit card details but did not do so for a specific booking please ask Booking.com to only accept bookings with a credit card number and if required ccv
'''Rate 123456 cannot be updated via XML'''
'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel id and other ids are correctly entered.
==Notes==
1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Common Errors above.
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Beds24 Multiple Rates section above for more details.
3) There are two ways to stop selling a room when available inventory becomes zero. A zero for availability is the normal way to stop selling, this means if there is a cancellation of an existing booking the room will immediately become re-available for booking at Booking.com. The alternative is to close the room, this means the room will not be automatically re-opened after a cancellation. The room will only be re-opened after the next inventory update from Beds24. This can reduce the chance of further over bookings if the room is already over booked but means the room will be unavailable for re-booking for a short period.
4) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates.They can be disabled by setting "Rates" = "Full Only"
5) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.
6) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the priceand wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
==Disconnect==
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. Booking.com This will not delete remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.
