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How do I modify or cancel a booking?
The general rule bookings coming from a channel should be modified by the channel not manually because the updates the channel sends will override modifications in Beds24. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask the guest to cancel the booking in Booking.com. If for some reason you need to make a change in Beds24 you can open the booking and set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
How do I add a promotion or special price?
You can set up promotions in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com.
Can I send different prices for different minimum stays?
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.
What to do when I receive an overbooking?
*Check if you are receiving error messages. Error messages need to be addressed immediately because the will cause the channel manger not to function.
*Entering one Booking.com room id in multiple rooms in Beds24 can cause overbookings. Check your set up for warning.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
Why did a booking not import?
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
Why is the price for the booking wrong?
*Check what is sent to the channel using the "View Actual Data" button.
What do I do when I have a no show?
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
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