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*Unticking "Inventory and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Hostelworld and ask them to disconnect you.
== FAQ ==
=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking").
=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.
=== Can I send different prices for different minimum stays or different numbers of guests?===
No. We can send one price.
=== I have multiple properties. How do I set this up? ===
The system can handle multiple properties in one account. Each Hostelworld property requires one property in Beds24.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
=== What do I do when I have a no show?===
Contact Hostelworld if you need to report a no-show.
