Difference between revisions of "Messages"
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(Created page with "Category:Guest Management Category:Messaging Category:Bookings Category:Troubleshooting Category:Automation ''This page is about the menu MESSAGES'' You...") |
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''This page is about the menu MESSAGES'' | ''This page is about the menu MESSAGES'' | ||
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'''View messages from guests''' | '''View messages from guests''' | ||
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | *You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | ||
| − | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are | + | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. |
*You and your guests will see the messages in the Airbnb extranet. | *You and your guests will see the messages in the Airbnb extranet. | ||
'''Send messages to guests''' | '''Send messages to guests''' | ||
| − | Open the booking and | + | Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread. |
| − | + | Auto Actions can also be used to send message templates from the "Mail & Actions" tab. | |
| − | |||
| + | ''' Supported OTA's ''' | ||
| + | Airbnb | ||
| + | You can communicate with Airbnb guests directly in Beds24. | ||
| + | Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. The reply will be added to the message thread. | ||
Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | ||
Revision as of 18:20, 27 December 2019
This page is about the menu MESSAGES
View messages from guests
- You can view all messages from the "API Messages" component on the DASHBOARD.
- The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
- You and your guests will see the messages in the Airbnb extranet.
Send messages to guests
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.
Auto Actions can also be used to send message templates from the "Mail & Actions" tab.
Supported OTA's
Airbnb You can communicate with Airbnb guests directly in Beds24. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. The reply will be added to the message thread. Note: This will only work if API messaging is activated. See the instructions on the Airbnb help page on how to enable this function.
