Guest login: Difference between revisions
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[[Category:Bookings]] | [[Category:Bookings]] | ||
[[Category:Automation]] | [[Category:Automation]] | ||
<div class="heading">Guest Login</div> | |||
This page is about the menu {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > GUEST LOGIN | |||
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== Cancellations == | == Cancellations == | ||
You can allow guests to cancel bookings themselves. By default the system uses the policy you can set under SETTINGS | You can allow guests to cancel bookings themselves. By default the system uses the policy you can set under {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES. You have the option to override these settings for offers or individual bookings. If you allow cancellations you can send your guests a link to let them cancel via the system without contacting you. Include the template variable [CANCELURL] into your e-mail confirmation message. This will add a link to the guest login where the guest can cancel the booking. | ||
When guests cancel a booking they will receive a system notification that the booking was cancelled. If required you can set up an additional Auto Action Email in SETTINGS | When guests cancel a booking they will receive a system notification that the booking was cancelled. If required you can set up an additional Auto Action Email in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. | ||
== Messages== | == Messages== | ||
Guest can send you messages via the Guest Login. When a guest sends a new message you will receive an Email notification which you can reply to. | Guest can send you messages via the Guest Login. When a guest sends a new message you will receive an Email notification which you can reply to. | ||
Latest revision as of 11:11, 12 August 2022
This page is about the menu (SETTINGS) GUEST MANAGEMENT > GUEST LOGIN
When "Allow guest login" is set to "Yes" guests can view their bookings from the guest login area. Add this link https://my-booking.info to the guest login page to your confirmation message or to Auto Action Emails. The template variable [GUESTLOGIN] creates a link to the login.
Cancellations
You can allow guests to cancel bookings themselves. By default the system uses the policy you can set under (SETTINGS) PROPERTIES > BOOKING RULES. You have the option to override these settings for offers or individual bookings. If you allow cancellations you can send your guests a link to let them cancel via the system without contacting you. Include the template variable [CANCELURL] into your e-mail confirmation message. This will add a link to the guest login where the guest can cancel the booking.
When guests cancel a booking they will receive a system notification that the booking was cancelled. If required you can set up an additional Auto Action Email in (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
Messages
Guest can send you messages via the Guest Login. When a guest sends a new message you will receive an Email notification which you can reply to.