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This page explains how communication through the system can be customised.
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Beds24 handles all aspects of communication.
Hosts will automatically receive an E-mail '''notification''' when there is a '''new online booking, a modification to a booking or a cancellation'''.
For '''direct bookings from the booking page''' Beds24 will '''automatically send a confirmation message''' to the guest which you can fully customize.
For all other '''communication with guests''' including personal confirmations for bookings from channels or manually added bookings, can set up '''Auto Actions with templates"" which can be used for '''manual''' or '''automated''' sending.
Beds24 has direct '''messaging integrations with Airbnb, Booking.com, Expedia and the Vrbo group''' allowing you to access, reply, and start new messages directly from Beds24.
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<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard4.php wizard] guides you though the options.
In {{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENT->AUTO ACTIONS you can set up manual and automated Auto Actions to send SMS messages to guests.
We can set a short alphanumeric code (max 11 char) that the guest sees as the sender of the message for a fee. This could be your trading name for example. The code will be set for the masteraccount (the account paying for the SMS) and apply to all subaccounts. <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> SMS can only be used to communicate Information about a current booking. For legal reasons you can not use SMS for marketing purposes including discounts or vouchers.
===Messages via Guest Login ===
===Messages from OTAs ===
You can communicate with Airbnb and , Booking.com and VRBO guest directly from Beds24. See the Airbnb and , Booking.com and VRBO help pages on how to enable this functionfor more information.
===Languages ===
