Category:Confirmation Messages: Difference between revisions
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'''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking. | '''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking. | ||
*EXCEPTIONAL PERIOD. | *EXCEPTIONAL PERIOD. | ||
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<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled. | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled. | ||
===Offline payment, Custom gateway or Credit card collection=== | ===Offline payment, Custom gateway or Credit card collection=== | ||
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Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION. | ||
=Confirmation Messages for Bookings from Channels, Confirmation Messages for Manually Entered Bookings= | |||
If you want to send confirmation messages or welcome messages to guests who did not book on your web site you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. | |||
=Other Messages= | |||
If you want to send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. | |||
=Checking Guest Communication Messages= | =Checking Guest Communication Messages= | ||
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You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'. | You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'. | ||
If your | If your Auto Action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the pop-up window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again. | ||
=Troubleshooting= | =Troubleshooting= | ||