Difference between revisions of "Booking Questions"

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[[Category:Booking Page]]
 
[[Category:Booking Page]]
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  This page is about the menu SETTINGS -> PROPERTIES -> BOOKING QUESTIONS  
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[[Category:Booking_Engine]]
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Here you can determine which information you want your guests to enter
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<div class="heading">Booking Questions</div>
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  This page is about the menu {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING QUESTIONS
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__TOC__
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=Summary=
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<div class="summarybox">
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You can set up questions to collect the information you require from guests.
  
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There are default settings which you can set to "Optional", "Compulsory" or "Not Used"
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There are predifined "Standard Questions" and you can also define your own "Custom Questions".
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*Guest Name
 
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*Email
 
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*Telephone
 
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*Mobile
 
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*Fax
 
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*Address
 
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*Arrival Time
 
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*Guest Comments
 
  
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For each question you have these options:
  
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'''Custom Questions''' may be definded request specific information e.g. age of children, allergies....
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*'''Not used''' - This field will not appear on your booking page.
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Select whether an answer is compulsory or optional.
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*'''Compulsory''' - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
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*'''Compulsory Booking Page''' - Your guests can not proceed the booking on the booking page without entering this information.
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*'''Optional''' - Show the field on your booking page but leave it to your guest to enter information or not.
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*'''Internal''' -  This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
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</div>
  
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Select whether the answer field should be shown to the guest as a single line, a multi line, a multiple choice list or selector, a date selector or a single tick box.
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= Standard Questions =
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These are predefined questions to collect commonly used information.
  
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*Multiple choice options must be entered in square brackets after your question.  
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Options with 'Guest can edit', - will be available in the Guest Login soon.
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For example: This is a multiple choice question [this is option 1][this is option 2][this is option 3]
 
  
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*If a tick box question is made compulsory the booking cannot proceed until the guest has ticked the box. This can be used for example with a link to your terms and conditions in the question.
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= Custom Questions =
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Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
  
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Additionally, you can select the 'Type' of input field:
  
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The questions can contain HTML for formatting purposes or to embed links to other pages.  
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*'''Single Line Field'''
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*'''Multi Line Field'''
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*'''Multiple List''' - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
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*'''Multiple Select''' - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
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*'''Tick Box''' - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
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*'''Date Selector'''
  
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.
  
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If you have enabled languages please make sure you enter the custom question in all languages you have selected.
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions
  
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You can change the '''Question Order''' in which the fields appear on your booking page using via drag on drop or using the arrows.
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==Use custom questions on the Dashboard==
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For the Dashboard components "Arrivals",  "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.
  
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Questions set to '''internal''' are not shown on the booking page but are still available in the control panel to collect and store internal information about each booking.
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== Question Order ==
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You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
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=Usage Examples for Custom Questions=
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==Agreement to Terms and Conditions==
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If a '''Tick Box''' question is made compulsory the booking cannot proceed until the guest has ticked the box:
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*I agree to the terms and conditions [yes][no]
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Using HTML formatting you can also embed a link to your terms and conditions:
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*I read the <a href="<nowiki>http://my_terms.com</nowiki>" target="_blank">Terms and Conditions</a> and agree to them [yes][no]
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==Creating a list for arrival and/or departure times==
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You can control the format of the arrival and departure times using custom questions.
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Set up a custom question like this:
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*Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]
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Make it Type = 'Multiple Select'.
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This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

Latest revision as of 11:35, 23 August 2024

Booking Questions
This page is about the menu  (SETTINGS)  PROPERTIES > BOOKING QUESTIONS

1 Summary

You can set up questions to collect the information you require from guests.

There are predifined "Standard Questions" and you can also define your own "Custom Questions".

For each question you have these options:

  • Not used - This field will not appear on your booking page.
  • Compulsory - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
  • Compulsory Booking Page - Your guests can not proceed the booking on the booking page without entering this information.
  • Optional - Show the field on your booking page but leave it to your guest to enter information or not.
  • Internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.

2 Standard Questions

These are predefined questions to collect commonly used information.

Options with 'Guest can edit', - will be available in the Guest Login soon.

3 Custom Questions

Custom questions can be defined to request specific information e.g. age of children, allergies, etc.

Additionally, you can select the 'Type' of input field:

  • Single Line Field
  • Multi Line Field
  • Multiple List - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
  • Multiple Select - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
  • Tick Box - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
  • Date Selector

If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.

In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions

3.1 Use custom questions on the Dashboard

For the Dashboard components "Arrivals", "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.

3.2 Question Order

You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.

4 Usage Examples for Custom Questions

4.1 Agreement to Terms and Conditions

If a Tick Box question is made compulsory the booking cannot proceed until the guest has ticked the box:

  • I agree to the terms and conditions [yes][no]

Using HTML formatting you can also embed a link to your terms and conditions:

  • I read the <a href="http://my_terms.com" target="_blank">Terms and Conditions</a> and agree to them [yes][no]

4.2 Creating a list for arrival and/or departure times

You can control the format of the arrival and departure times using custom questions.

Set up a custom question like this:

  • Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]

Make it Type = 'Multiple Select'.

This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

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