Introduction: Difference between revisions
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=Overview= | =Overview= | ||
Beds24 is a feature-packed all-in-one system | Beds24 is a feature-packed all-in-one property and channel management system. | ||
The wide range of functionalities is designed to be suitable for all types of properties and for all sizes of owners, property managers and property management companies. | |||
'''Properties''' | '''Properties''' | ||
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=Using Beds24= | =Using Beds24= | ||
Beds24 is designed as a self-service system. | Beds24 is designed as a self-service system. Setup is free and you can do it yourself. | ||
These are the requirements to use Beds24: | |||
'''1. Technical Requirements''' | '''1. Technical Requirements''' | ||
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If you log in from a mobile device you should see a special mobile dashboard which gives you an overview on key information linking to more special mobile pages and you will also have access to all Beds24 functions. | If you log in from a mobile device you should see a special mobile dashboard which gives you an overview on key information linking to more special mobile pages and you will also have access to all Beds24 functions. | ||
This allows you to perform all actions from your smart phone or tablet | This allows you to perform all actions from your smart phone or tablet if you need to. You have the option to set up a special dashboard to use from mobile devices. | ||
If you do not see the mobile dashboard click on the mobile icon in the top left corner. | If you do not see the mobile dashboard click on the mobile icon in the top left corner. | ||
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If you use the CALENDAR page on a smartphone we recommend setting the view to one day. | If you use the CALENDAR page on a smartphone we recommend setting the view to one day. | ||
We do provide a mobile app for Android and | We do provide a mobile app for Android and iOS. By nature the functionality of the app is limited and does not have the flexibility and the power the Beds24 customers are used to. You can find more details when you go to {{#fas:cog}} (SETTINGS) MARKETPLACE > MOBILE APP | ||
==Help and Support== | ==Help and Support== | ||
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=Automation= | =Automation= | ||
Beds24 | Beds24 has a strong focus on smart automation tools including: | ||
*Price and availability distribution | *Price and availability distribution | ||
* | *Messaging | ||
*Payment Collection | *Payment Collection | ||
*Automatic changes on bookings when defined conditions are met | *Automatic changes on bookings when defined conditions are met | ||
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The channel manager updates every sales channel when you receive a new booking. You can enable channel management under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. | The channel manager updates every sales channel when you receive a new booking. You can enable channel management under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. | ||
For more information on how the channel | For more information on how the channel manager works go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER then click on HELP in the top right menu of this page. On this page you will also find links with detailed information on each channel. | ||
=Booking Engine= | =Booking Engine= | ||
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For more information on how to customise your booking page go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE then click on HELP in the top right menu of this page. | For more information on how to customise your booking page go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE then click on HELP in the top right menu of this page. | ||
Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them you or your web designer | Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them, you or your web designer can copy and paste the code that we provide to your web site. If you want to do it yourself you will need the ability to edit the HTML of your page. | ||
You can customise the widgets and get the code in the control panel under {{#fas:cog}} (SETTINGS) BOOKING ENGINE->BOOKING WIDGETS. | You can customise the widgets and get the code in the control panel under {{#fas:cog}} (SETTINGS) BOOKING ENGINE->BOOKING WIDGETS. | ||
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==CALENDAR == | ==CALENDAR == | ||
The CALENDAR gives a complete overview on your bookings, prices and inventory. You can | The CALENDAR gives a complete overview on your bookings, prices and inventory. You can adjust your prices, inventory, availability and add bookings. | ||
[[File:dynamic-calendar.mp4|640px]] | [[File:dynamic-calendar.mp4|640px]] | ||
For more information about what you can do | For more information about what you can do on the CALENDAR click on CALENDAR then click on HELP in the top right menu of this page. | ||
==BOOKINGS== | ==BOOKINGS== | ||
If you are using the Channel Manager, your bookings will be imported from the booking channels. | If you are using the Channel Manager, your bookings will be imported from the booking channels. On-line bookings from your booking page are automatically entered into the system. You can also manually enter off-line bookings. | ||
[[Image:BOOKINGS.png|700px|link=]] | [[Image:BOOKINGS.png|700px|link=]] | ||
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==SETTINGS {{#fas:cog}} on the right== | ==SETTINGS {{#fas:cog}} on the right== | ||
The multitude of sophisticated settings makes | The multitude of sophisticated settings makes Beds24 very powerful. You do not need to enter information for settings you don't use. Select the ones you need to reflect your pricing, strategy and conditions. | ||
For more information click on HELP in the top right menu of each page. | For more information click on HELP in the top right menu of each page. | ||
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'''Auto Action''' | '''Auto Action''' | ||
An Auto Action is an action which can be used manually or programmed to run automatically at a specific time relative to the time of the booking, to the check-in date or to the check-out date. | An Auto Action is an action which can be used manually or programmed to run automatically at a specific time relative to the time of the booking, to the check-in date or to the check-out date. | ||
Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Auto Actions can | Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Auto Actions can | ||
* | *Send pre-drafted Emails, messages or SMS | ||
* | *Change booking information | ||
* | *Change invoice information | ||
* | *Run webhooks | ||
* | *Trigger HTTP POST notifications | ||
You can create chains of actions to automate workflows. | You can create chains of actions to automate workflows. | ||
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'''Inventory''' | '''Inventory''' | ||
Rooms/units available for booking. The number is defined by the rooms set up in the system ({{#fas:cog}} (SETTINGS) ROOMS | Rooms/units available for booking. The number is defined by the rooms set up in the system ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP) and the number of bookings. Inventory can be quickly changed in the CALENDAR. To show inventory the system need valid prices. If you have not set a Daily Price or a Fixed Prices the system will show 0 inventory for this date. | ||
The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have. | The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have. | ||
If "Overbooking Protection" is set to "Property" ({{#fas:cog}} (SETTINGS) ROOMS | If "Overbooking Protection" is set to "Property" ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP) the system will calculate the inventory on the total bookings in a room up to room quantity AND total bookings in the property up to total rooms in property. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room. Hidden rooms are not included in the calculation of property availability. | ||
'''Offer''' | '''Offer''' | ||
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'''Upsell Item''' | '''Upsell Item''' | ||
Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee.[[Upsell Items|More information.]] | Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee. [[Upsell Items|More information.]] | ||
'''Widget''' | '''Widget''' | ||