Difference between revisions of "Booking Questions"

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[[Category:Booking Page]]
 
[[Category:Booking Page]]
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  This page is about the menu SETTINGS -> PROPERTIES -> BOOKING QUESTIONS
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[[Category:Booking_Engine]]
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<div class="heading">Booking Questions</div>
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  This page is about the menu {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING QUESTIONS
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__TOC__
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=Summary=
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<div class="summarybox">
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You can set up questions to collect the information you  require from guests.
  
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Here you can collect information from your guests.
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There are predifined "Standard Questions" and you can also define your own "Custom Questions".  
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For each question you have these options:
  
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__TOC__
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*'''Not used''' - This field will not appear on your booking page.
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*'''Compulsory''' - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
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*'''Compulsory Booking Page''' - Your guests can not proceed the booking on the booking page without entering this information.
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*'''Optional''' - Show the field on your booking page but leave it to your guest to enter information or not.
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*'''Internal''' -  This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
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</div>
  
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== Standard Questions ==
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= Standard Questions =
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These are predefined questions to collect commonly used information.
  
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*Guest Title
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Options with 'Guest can edit', - will be available in the Guest Login soon.
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*First Name
 
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*Surname
 
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*Email
 
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*Telephone
 
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*Mobile
 
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*Fax
 
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*Company
 
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*Address
 
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*City
 
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*State
 
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*Postcode
 
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*Country (text )
 
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*Country (selector - recommended)
 
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*Arrival Time
 
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*Guest Comments
 
  
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For each question you have these options:
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= Custom Questions =
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Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
  
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*'''not used''' - This field will not appear on your booking page
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Additionally, you can select the 'Type' of input field:
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*'''compulsory''' - Your guests can not proceed the booking without entering this information
 
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*'''optional''' - Show the field on your booking page but leave it to your guest to enter information or not
 
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*'''internal''' -  This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
 
  
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*'''Single Line Field'''
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*'''Multi Line Field'''
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*'''Multiple List''' - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
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*'''Multiple Select''' - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
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*'''Tick Box''' - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
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*'''Date Selector'''
  
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== Custom Questions ==
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.
  
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Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions
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Select whether an answer is compulsory or optional.
 
  
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Select whether the answer field should be shown to the guest as a single line, a multi line, a multiple choice list or selector, a date selector or a single tick box.
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==Use custom questions on the Dashboard==
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For the Dashboard components "Arrivals", "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.
  
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*Multiple choice options must be entered in square brackets after your question.  
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== Question Order ==
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For example: This is a multiple choice question [this is option 1][this is option 2][this is option 3]
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You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
  
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*If a tick box question is made compulsory the booking cannot proceed until the guest has ticked the box. This can be used for example with a link to your terms and conditions in the question.
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=Usage Examples for Custom Questions=
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Optionally you can add values to the tick box:
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==Agreement to Terms and Conditions==
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If a '''Tick Box''' question is made compulsory the booking cannot proceed until the guest has ticked the box:
 
   
 
   
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For example: I agree to the terms and conditions [yes][no] - this will print out yes if the guest ticks and no if the guest did not tick.
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*I agree to the terms and conditions [yes][no]
  
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Using HTML formatting you can also embed a link to your terms and conditions:
  
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The questions can contain HTML for formatting purposes or to embed links to other pages.
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*I read the <a href="<nowiki>http://my_terms.com</nowiki>" target="_blank">Terms and Conditions</a> and agree to them [yes][no]
  
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For example: I read the <a href="http://mylink.com" target="_blank"> the terms </a>
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==Creating a list for arrival and/or departure times==
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You can control the format of the arrival and departure times using custom questions.
  
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Set up a custom question like this:
  
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If you have enabled languages please make sure you enter the custom question in all languages you have selected.
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*Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]
  
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In REPORTS->CUSTOM REPORTS you can create custom reports which include the answers to the custom questions.
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Make it Type = 'Multiple Select'.
  
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== Question Order ==
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This creates a drop-down list and leaves no room for formatting errors or inconsistencies.
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You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
 

Latest revision as of 11:35, 23 August 2024

Booking Questions
This page is about the menu  (SETTINGS)  PROPERTIES > BOOKING QUESTIONS

1 Summary

You can set up questions to collect the information you require from guests.

There are predifined "Standard Questions" and you can also define your own "Custom Questions".

For each question you have these options:

  • Not used - This field will not appear on your booking page.
  • Compulsory - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
  • Compulsory Booking Page - Your guests can not proceed the booking on the booking page without entering this information.
  • Optional - Show the field on your booking page but leave it to your guest to enter information or not.
  • Internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.

2 Standard Questions

These are predefined questions to collect commonly used information.

Options with 'Guest can edit', - will be available in the Guest Login soon.

3 Custom Questions

Custom questions can be defined to request specific information e.g. age of children, allergies, etc.

Additionally, you can select the 'Type' of input field:

  • Single Line Field
  • Multi Line Field
  • Multiple List - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
  • Multiple Select - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
  • Tick Box - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
  • Date Selector

If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.

In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions

3.1 Use custom questions on the Dashboard

For the Dashboard components "Arrivals", "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.

3.2 Question Order

You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.

4 Usage Examples for Custom Questions

4.1 Agreement to Terms and Conditions

If a Tick Box question is made compulsory the booking cannot proceed until the guest has ticked the box:

  • I agree to the terms and conditions [yes][no]

Using HTML formatting you can also embed a link to your terms and conditions:

  • I read the <a href="http://my_terms.com" target="_blank">Terms and Conditions</a> and agree to them [yes][no]

4.2 Creating a list for arrival and/or departure times

You can control the format of the arrival and departure times using custom questions.

Set up a custom question like this:

  • Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]

Make it Type = 'Multiple Select'.

This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

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