Voucher Codes: Difference between revisions
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[[Category:Properties]] | [[Category:Properties]] | ||
[[Category: | [[Category:Fixed Prices]] | ||
[[Category:Enhanced_Selling]] | [[Category:Enhanced_Selling]] | ||
[[Category:Booking_Engine]] | [[Category:Booking_Engine]] | ||
<div class="heading">Voucher codes</div> | |||
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > VOUCHER CODES and explains how to use voucher codes. | |||
__TOC__ | __TOC__ | ||
=Summary= | |||
== | <div class="summarybox"> | ||
You may define voucher phrases and discount codes. If a guest enters the phrase at the time of booking the specified discount will be applied to their booking. | You may define voucher phrases and discount codes. If a guest enters the phrase at the time of booking the specified discount will be applied to their booking. | ||
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Do not use the the setting "Use Prices from" in SETTINGS | <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Do not use the the setting "Use Prices from" in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > DEPENDENCIES if you have voucher codes because this can cause issues with the application of the code. | ||
==Voucher Codes which can be Used Multiple Times | <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Do not use special characters in the voucher code/phrase. | ||
</div> | |||
=Voucher Codes which can be Used Multiple Times= | |||
The codes set in "Apply this discount if phrase entered with booking" can be used multiple times. Use cases are for example promotions or loyalty offers for certain guests. | The codes set in "Apply this discount if phrase entered with booking" can be used multiple times. Use cases are for example promotions or loyalty offers for certain guests. | ||
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*If a discount is compulsory then the phrase must be entered to make a booking. Guests that do not enter the phrase cannot book. | *If a discount is compulsory then the phrase must be entered to make a booking. Guests that do not enter the phrase cannot book. | ||
*You can deactivate discount codes for a | *You can deactivate discount codes for a Daily Price or Fixed Price (for Fixed Prices in the "Discounts" tab of the Fixed Price ). | ||
*If a booking has more than one Fixed Price the voucher code will be applied to the whole booking if any of the Fixed Price are allowed to use the voucher code. | |||
*If a guests books multiple rooms a "Fixed Amount" voucher code will be applied to each room. | |||
<embedvideo service="youtube">https://youtu.be/RWpSiFFJ1jE</embedvideo> | |||
==Managing which upsell items can be discounted== | |||
Voucher codes can be set to apply on the room price or upsell items or both. | Voucher codes can be set to apply on the room price or upsell items or both. | ||
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If there is no obligatory percentage upsell item the voucher code applies to all upsell items. | If there is no obligatory percentage upsell item the voucher code applies to all upsell items. | ||
=One Time Use Voucher Codes= | |||
The codes created under "One Time Use Voucher Codes" can only be used once, e.g. as gift vouchers or goodies for certain guests. | The codes created under "One Time Use Voucher Codes" can only be used once, e.g. as gift vouchers or goodies for certain guests. | ||
Once the code has been redeemed it will be deleted from the list. One Time Use Voucher Codes codes are applicable to all | Once the code has been redeemed it will be deleted from the list. One Time Use Voucher Codes codes are applicable to all prices without restrictions. | ||
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you want to create a large number of vouchers you can prepare them in Excel and then copy and paste them. | <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you want to create a large number of vouchers you can prepare them in Excel and then copy and paste them. | ||
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<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use the booking number as code when issuing the voucher as a discount on a cancelled booking. If the guest books with the voucher, you can then take the code from the field "Rate description" in the tab "Charges and payments" of the booking to find the original booking. You can then combine both of them into a group booking using the "Add existing booking to group" function in the "Invoice" tab. | <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use the booking number as code when issuing the voucher as a discount on a cancelled booking. If the guest books with the voucher, you can then take the code from the field "Rate description" in the tab "Charges and payments" of the booking to find the original booking. You can then combine both of them into a group booking using the "Add existing booking to group" function in the "Invoice" tab. | ||
The same one time code can be defined multiple times, each time it is used, the first one in the list will be deleted, once they have all been deleted it will no longer be available. | |||
<embedvideo service="youtube">https://www.youtube.com/watch?v=iHcm15uT5Eg</embedvideo> | |||
=Voucher codes which apply to multiple properties= | |||
In {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES you can set up voucher codes for use on multiple properties. If you use the same code there as well it will be available twice and will be removed from the property first. | |||
=Manually created bookings= | |||
There are two ways to apply a discount code to a back-end booking depending on your workflow: | |||
==Option 1: Applying a Voucher Code to an Existing Booking== | |||
If the booking has already been created in the calendar: | |||
Open the existing booking. | |||
*Go to the Charges & Payments tab. | |||
*Find the "Voucher Code" field and enter the agent's discount code. | |||
*Click "Recalculate" to apply the discount. | |||
The charges will automatically update to reflect the discounted price. | |||
==Option 2: Applying a Voucher Code When Creating a New Booking== | |||
If you are creating a brand new booking from scratch: | |||
*Click the "Add Booking" button in the calendar. | |||
*While filling in the booking details form, you will see a "Voucher Code" field. | |||
*Enter the discount code directly into this field. | |||
*Complete the rest of the booking details and save. | |||
The discounted price will be automatically calculated and applied from the start. | |||
=Reporting= | |||
In REPORTS | In REPORTS > CUSTOM REPORTS you can create custom reports which include the voucher codes. | ||