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[[Category:Automation]]
[[Category:Automation]]
<div class="heading">Messages</div>
<div class="heading">Messages</div>
  This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24.
  This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
=Summary=
<div class="summarybox">
The list only shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', '''Booking.com''', '''Expedia''', '''Vrbo group inkl. Abritel, FewoDirekt, Stayz'''.
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the channels extranet and apps
*You can view all messages also from the "API Messages" component on the DASHBOARD.
</div>


=Funcitionality=
=Send messages to guests=
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the channels extranet.  


==Send messages to guests==
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.


Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.  
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.  
</div>
=Supported OTA's =


Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.  
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.


=Supported OTA's =
Please check the channels help pages for further information.


==Airbnb==
==Airbnb==
You can communicate with Airbnb guests directly from Beds24.   
You can communicate with Airbnb guests directly from Beds24.   
   
   
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.   
Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.   


The messages will be added to the Airbnb reservation message thread.
The messages will be added to the Airbnb reservation message thread.
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Airbnb supports attachments in JPG, GIF and PNG format.
Airbnb supports attachments in JPG, GIF and PNG format.


<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.
==Booking.com==
You can communicate with Booking.com guests directly from Beds24. 
   
Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.
 
You and your guests will see the messages in Booking.com Messaging Center.
 
==Expedia  ==
Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
 
Expedia supports attachments in JPG, PNG and PDF format.
 
==Vrbo==
You can communicate with Vrbo guests directly from Beds24. 
Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. 
 
The messages will be added to the Vrbo reservation message thread.
 
Vrbo supports attachments in PDF, JPG, PNG, and GIF format.
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