Tiket: Difference between revisions
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[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
<div class="heading">Tiket | <div class="heading">Tiket </div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TIKET and explains how the connection with Tiket works and how to set it up. | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TIKET and explains how the connection with Tiket works and how to set it up. | ||
Tiket.com is an Online Travel Agent (OTA) whose mission is to make Indonesia a prosperous nation through tourism, by strategically partnering with local and international travel and tourism businesses. More information: http://www.tiket.com | |||
More information: http://www.tiket.com | |||
===General=== | ===General=== | ||
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*Beds24.com can export inventory. | *Beds24.com can export inventory. | ||
*Beds24.com can export multiple rates. | *Beds24.com can export multiple rates. | ||
*Beds24 can export minimum stays and maximum stays. | |||
*Beds24.com can send dates closed to arrival and closed to departure. | |||
*Beds24.com can import bookings. | *Beds24.com can import bookings. | ||
*Beds24.com can import booking modifications and cancellations. | *Beds24.com can import booking modifications and cancellations. | ||
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For details please [[Channel_Manager_Capabilities|click here]] | For details please [[Channel_Manager_Capabilities|click here]] | ||
=== Limitations === | === Limitations & important to know === | ||
*Tiket also receives prices from other providers so you might see multiple listings on Tiket for a room. | |||
== Before you connect == | == Before you connect == | ||
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*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
*Tiket supports two pricing models: | *Tiket supports two pricing models: | ||
**If your pricing model is '''Per | **If your pricing model is '''Per Day''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. | ||
**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use | **If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
'''Bookings''' | '''Bookings''' | ||
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If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]. | If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]. | ||
== Set Up== | == Set Up== | ||
'''Step 1: Have your Tiket account connected to Beds24''' | '''Step 1: Have your Tiket account connected to Beds24''' | ||
*Contact your Tiket | *Contact [email protected] and request connectivity with Beds24 channel manager. Include your Tiket ID and property name in the email. | ||
'''Step 2: Enter your Tiket Hotel ID''' | '''Step 2: Enter your Tiket Hotel ID''' | ||
*Enter your Tiket | *Enter your Tiket ID | ||
*Select your Tiket pricing model. | |||
'''Step 3: Map your rooms and rates''' | '''Step 3: Map your rooms and rates''' | ||
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'''Step 6: Check which are sending ''' | '''Step 6: Check which are sending ''' | ||
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the " | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" button to check which prices and availability will send. | ||
<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages you will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div> | <div class="warning">{{#fas:exclamation-triangle}} If you receive error messages you will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div> | ||
==Multiple Rates at Tiket== | ==Multiple Rates at Tiket== | ||
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If you do not have the appropriate rate ids you need to request Tiket to add them. | If you do not have the appropriate rate ids you need to request Tiket to add them. | ||
==Charge virtual credit cards == | |||
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes | |||
Virtual cards will become valid on the booking's check-in date, and will remain valid for 60 days after the check-in date. | |||
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div> | |||
A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. | |||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> You can set to adjust the charge automatically to the amount on the card. To do so create a rule with these settings: | |||
*Funds Source: Virtual Card | |||
*Payment value adjustment = choose any except for "None" | |||
If you manually charge virtual credit cards please note that they can only be charged after the activation date. | |||
== Maximum number accepted bookings == | == Maximum number accepted bookings == | ||
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== Updates and Changes== | == Updates and Changes== | ||
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. | Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. | ||
==Common errors and Troubleshooting== | |||
Any errors occurring during updates will be emailed to you with the error message as returned by Tiket. Below are common error messages and how to fix them. | |||
'''A room shows multiple times on Tiket''' | |||
Tiket also receives prices from other providers. If you see other prices than the ones which show when you click on the "Price Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TIKET these would come from other providers. | |||
'''Invalid pricing model''' | |||
Change the Pricing model in Beds24 to match the Pricing model set in Tiket. | |||
'''Price incorrect for room/unit''' | |||
Rate cannot be lower than minimum threshold. Check the current threshold on the Tiket room menu. | |||
==Disconnect== | ==Disconnect== | ||
*Setting "Enable" = Disable will stop the synchronisation for a room. | *Setting "Enable" = Disable will stop the synchronisation for a room. | ||
*To completely disconnect the channel manager you might need to contact Tiket and ask them to disconnect you. | *To completely disconnect the channel manager you might need to contact Tiket and ask them to disconnect you. | ||