Category:Messaging: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| (5 intermediate revisions by 2 users not shown) | |||
| Line 5: | Line 5: | ||
This page explains how communication through the system can be customised. | This page explains how communication through the system can be customised. | ||
__TOC__ | __TOC__ | ||
<div class="bluebox"> | |||
Beds24 handles all aspects of communication. | |||
Hosts will automatically receive an E-mail '''notification''' when there is a '''new online booking, a modification to a booking or a cancellation'''. | |||
For '''direct bookings from the booking page''' Beds24 will '''automatically send a confirmation message''' to the guest which you can fully customize. | |||
For all other '''communication with guests''' including personal confirmations for bookings from channels or manually added bookings, can set up '''Auto Actions with templates"" which can be used for '''manual''' or '''automated''' sending. | |||
Beds24 has direct '''messaging integrations with Airbnb, Booking.com, Expedia and the Vrbo group''' allowing you to access, reply, and start new messages directly from Beds24. | |||
</div> | |||
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard4.php wizard] guides you though the options. | <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard4.php wizard] guides you though the options. | ||
| Line 14: | Line 28: | ||
*Messages on new bookings, cancellation or modificationss can be sent via Email and SMS. By default host notifications are always sent by Email containing all important information. By default all messages are sent to the administrator EMail address which can be changed in {{#fas:cog}} (SETTINGS) >ACCOUNT->ACCOUNT ACCESS. You can set where these are sent to and add information or set up a second notification in {{#fas:cog}} (SETTINGS) ->ACCOUNT->HOST NOTIFICATIONS. | *Messages on new bookings, cancellation or modificationss can be sent via Email and SMS. By default host notifications are always sent by Email containing all important information. By default all messages are sent to the administrator EMail address which can be changed in {{#fas:cog}} (SETTINGS) >ACCOUNT->ACCOUNT ACCESS. You can set where these are sent to and add information or set up a second notification in {{#fas:cog}} (SETTINGS) ->ACCOUNT->HOST NOTIFICATIONS. | ||
*You can set up push notification to Google Chrome or Apple notifications via Integromat ({{#fas:cog}} (SETTINGS) | *You can set up push notification to Google Chrome or Apple notifications via MAKE (Formally Integromat) ({{#fas:cog}} (SETTINGS) > MARKETPLACE > MAKE). | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email communication is free of charge. For SMS an additional fee per message applies. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email communication is free of charge. For SMS an additional fee per message applies. | ||
| Line 31: | Line 45: | ||
In {{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENT->AUTO ACTIONS you can set up manual and automated Auto Actions to send SMS messages to guests. | In {{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENT->AUTO ACTIONS you can set up manual and automated Auto Actions to send SMS messages to guests. | ||
We can set a short alphanumeric code (max 11 char) that the guest sees as the sender of the message for a fee. This could be your trading name for example. The code will be set for the masteraccount (the account paying for the SMS) and apply to all subaccounts. | We can set a short alphanumeric code (max 11 char) that the guest sees as the sender of the message for a fee. This could be your trading name for example. The code will be set for the masteraccount (the account paying for the SMS) and apply to all subaccounts. | ||
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> SMS can only be used to communicate Information about a current booking. For legal reasons you can not use SMS for marketing purposes including discounts or vouchers. | |||
===Messages via Guest Login === | ===Messages via Guest Login === | ||
| Line 42: | Line 58: | ||
===Messages from OTAs === | ===Messages from OTAs === | ||
You can communicate with Airbnb | You can communicate with Airbnb, Booking.com and VRBO guest directly from Beds24. See the Airbnb, Booking.com and VRBO help pages for more information. | ||
===Languages === | ===Languages === | ||