Agoda.com: Difference between revisions

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**If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices  with different occupancies can send on same rate plan. '''Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the  Fixed Prices can not be sent.'''   
**If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices  with different occupancies can send on same rate plan. '''Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the  Fixed Prices can not be sent.'''   
**If you use daily prices the  daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. '''Extra person price will send.'''  
**If you use daily prices the  daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. '''Extra person price will send.'''  
<div class="warning">{{#fas:exclamation-triangle}} Agoda will depreciate "Per Day Pricing" shortly. Please do NOT choose "Per Day Pricing" any more. </div> 


'''Bookings'''
'''Bookings'''
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== Set Up==
== Set Up==
===Agoda===
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 1: Agoda
</div>
<div class="mw-collapsible-content">
Request a connection with Beds24 from Agoda. You may have a menu in your Agoda extranet to do this if not ask your Agoda rep.
Request a connection with Beds24 from Agoda. You may have a menu in your Agoda extranet to do this if not ask your Agoda rep.


For Agoda Homes please send a connection request to [email protected] to set BEDS24 as the channel manager via Support Widget in the extranet.
For Agoda Homes please send a connection request to [email protected] to set BEDS24 as the channel manager via Support Widget in the extranet.
</div></div>


===Beds24===
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 2: Beds24
</div>
<div class="mw-collapsible-content">
*Enter your Agoda hotel id. If you are using Agoda Homes and have multiple rooms in the property set the selector for "Set Hotel ID per" = Room
*Enter your Agoda hotel id. If you are using Agoda Homes and have multiple rooms in the property set the selector for "Set Hotel ID per" = Room
*Set the currency. If you are using different currencies on Agoda and on Beds24 you can use the price multiplier (see below)
*Set the currency. If you are using different currencies on Agoda and on Beds24 you can use the price multiplier (see below)
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<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
</div>
</div>


Map Rooms:
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 3: Map Rooms
</div>
<div class="mw-collapsible-content">
*Select if your price model is "Per Day Pricing" or "Per Occupancy Pricing".  
*Select if your price model is "Per Day Pricing" or "Per Occupancy Pricing".  
*Click on the "Get Code" link next to the room type id setting.
*Click on the "Get Code" link next to the room type id setting.
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[[Image:map-room1.png|500px|link=]]
[[Image:map-room1.png|500px|link=]]
[[Media:map-room1.png|view large]]
[[Media:map-room1.png|view large]]
</div>
</div>


Map Rates:
<div class="mw-collapsible mw-collapsed">
 
<div  class="headline-collapse" >
Step 4: Map Rates:
</div>
<div class="mw-collapsible-content">
*Click on the "Get Code" link next to the rate plan id setting.
*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Agoda standard rate for this room and click on it
*Choose the Agoda standard rate for this room and click on it
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
</div></div>


==Multiple Rates at Agoda==
==Multiple Rates at Agoda==
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==Common Errors==
==Common Errors==
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.


  '''API key is not authorised for Property id:xxxxx'''
<div class="mw-collapsible mw-collapsed">
Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
<div class="headline-collapse" >
API key is not authorised for Property id:xxxxx
</div>
<div class="mw-collapsible-content">
Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Authentication failed. Invalid authentication/Invalid Property id or User not have permission to access Hotel.
</div>
<div class="mw-collapsible-content">
Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Available allotment (x) cannot greater than number of rooms (x)
</div>
<div class="mw-collapsible-content">
This error means Beds24 is sending a quantity greater than you have listed on Agoda.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Please set extrabed rate
</div>
<div class="mw-collapsible-content">
Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Property id: 00000 has not been migrated yet
</div>
<div class="mw-collapsible-content">
You need to  complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set
</div>
<div class="mw-collapsible-content">
The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Invalid room type please check your room type ID
</div>
<div class="mw-collapsible-content">
Please check your room type ids are correct and the connection is enabled.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Room: 00000000 does not exist for Property id: 00000
</div>
<div class="mw-collapsible-content">
You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".
</div></div>


  '''Authentication failed. Invalid authentication/Invalid Property id or User not have permission to access Hotel.'''
<div class="mw-collapsible mw-collapsed">
Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
<div class="headline-collapse" >
Cannot set Double rate because max occupancy is 1
</div>
<div class="mw-collapsible-content">
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
</div></div>


  '''Available allotment (x) cannot greater than number of rooms (x)'''
<div class="mw-collapsible mw-collapsed">
This error means Beds24 is sending a quantity greater than you have listed on Agoda.
<div class="headline-collapse" >
Cannot set double rate when maximum occupancy less than 2
</div>
<div class="mw-collapsible-content">
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
</div></div>


  '''Please set extrabed rate'''
<div class="mw-collapsible mw-collapsed">
Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.
<div class="headline-collapse" >
Cannot set full rate when maximum occupancy less than 3
</div>
<div class="mw-collapsible-content">
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.


'''Property id: 00000 has not been migrated yet'''
</div></div>
You need to  complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.


  '''Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set'''
<div class="mw-collapsible mw-collapsed">
The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda.  
<div class="headline-collapse" >
Cannot set full rate because max occupancy is 2
</div>
<div class="mw-collapsible-content">
Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24.  
</div></div>


  '''Invalid room type please check your room type ID'''
<div class="mw-collapsible mw-collapsed">
  Please check your room type ids are correct and the connection is enabled.
<div class="headline-collapse" >
Cannot set Occupancy X rate because Max occupancy is Y
</div>
<div class="mw-collapsible-content">
Agoda must have the room set for Y but Beds24 is sending a room price for more guests. Either reduce the occupancy level in Beds24 or have Agoda set the room for a higher occupancy.


'''Room: 00000000 does not exist for Property id: 00000'''
</div></div>
You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".


  '''Cannot set Double rate because max occupancy is 1'''
<div class="mw-collapsible mw-collapsed">
  Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
<div class="headline-collapse" >
Default rate: xxxx should be between xx and xxxx
</div>
<div class="mw-collapsible-content">
Agoda expects the price to be within this range. Either correct the prices in Beds24 or remove the restriction from Agoda.


'''Cannot set double rate when maximum occupancy less than 2 '''
</div></div>
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.


  '''Cannot set full rate when maximum occupancy less than 3'''
<div class="mw-collapsible mw-collapsed">
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.
<div class="headline-collapse" >
Please set full occupancy rate.
</div>
<div class="mw-collapsible-content">
A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.  


'''Cannot set full rate because max occupancy is 2'''
</div></div>
Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24.


  '''Cannot set Occupancy X rate because Max occupancy is Y  '''
<div class="mw-collapsible mw-collapsed">
Agoda must have the room set for Y but Beds24 is sending a room price for more guests. Either reduce the occupancy level in Beds24  or have Agoda set the room for a higher occupancy.
<div class="headline-collapse" >
Price provided not sufficient for Max occupancy = X, rate missing: Full rate
</div>
<div class="mw-collapsible-content">
Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in Beds24 but for a higher occupancy in Agoda.  
</div></div>


  '''Default rate: xxxx should be between xx and xxxx'''
<div class="mw-collapsible mw-collapsed">
Agoda expects the price to be within this range. Either correct the prices in Beds24 or remove the restriction from Agoda.
<div class="headline-collapse" >
Full Rate should be greater than Double Rate
</div>
<div class="mw-collapsible-content">
Agoda expects the full rate to be higher. This applies to prices we are sending and prices already in the Agoda system. A common cause is that in Beds24 you have set the room as a double room and in Agoda it is set as a 3 or more person room. Correct the room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agoda system.
</div></div>


  '''Please set full occupancy rate.'''
<div class="mw-collapsible mw-collapsed">
A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.  
<div class="headline-collapse" >
Rate x00.00 cannot less than Minimum Rate xxx.00.
</div>
<div class="mw-collapsible-content">
Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Beds24 to be at least as high as the limit.


'''Price provided not sufficient for Max occupancy = X, rate missing: Full rate'''
</div></div>
Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in Beds24 but for a higher occupancy in Agoda.


  '''Full Rate should be greater than Double Rate'''
<div class="mw-collapsible mw-collapsed">
Agoda expects the full rate to be higher. This applies to prices we are sending and prices already in the Agoda system. A common cause is that in Beds24 you have set the room as a double room and in Agoda it is set as a 3 or more person room. Correct the room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agoda system.
<div class="headline-collapse" >
Rate x00.00 should be between xxx.00.
</div>
<div class="mw-collapsible-content">
Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Beds24 to be between the prices shown by Agoda.  


'''Rate x00.00 cannot less than Minimum Rate xxx.00.'''
</div></div>
Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Beds24 to be at least as high as the limit.


  '''Rate x00.00 should be between xxx.00.
<div class="mw-collapsible mw-collapsed">
Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Beds24 to be between the prices shown by Agoda.  
<div class="headline-collapse" >
Max extrabed has not been set. You cannot set the extrabed rate
</div>
<div class="mw-collapsible-content">
You do not have an extrabed option in Agoda. Either remove the extrabed price in Beds24 or change your set up in Agoda.


'''Max extrabed has not been set, You cannot set the extrabed rate.'''
</div></div>
You do not have an extrabed option in Agoda. Either remove the extrabed price in Beds24 or change your set up in Agoda.


  '''Rate plan: 0 does not exist for Property id: 00000'''
<div class="mw-collapsible mw-collapsed">
You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
<div class="headline-collapse" >
You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.
Rate plan: 0 does not exist for Property id: 00000
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.   
</div>
*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the 'get codes' list.
<div class="mw-collapsible-content">
*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the 'get codes' list.  
You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.   
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct rate id is selected from the 'get codes' list.
*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the 'get codes' list.  
</div></div>


  '''Requested currency: XXX does not match with Property currency: YYY '''
<div class="mw-collapsible mw-collapsed">
Check the Currency code entered in SETTINGS ->  PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.
<div class="headline-collapse" >
Requested currency: XXX does not match with Property currency: YYY  
</div>
<div class="mw-collapsible-content">
Check the Currency code entered in SETTINGS ->  PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.
</div></div>


==Disconnect==
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to  contact Agoda and ask them to disconnect you.
*To completely disconnect the channel manager you might need to  contact Agoda and ask them to disconnect you.
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