Messages: Difference between revisions
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=Summary= | =Summary= | ||
<div class="summarybox"> | <div class="summarybox"> | ||
The list shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', | The list only shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', '''Booking.com''', '''Expedia''', '''Vrbo group inkl. Abritel, FewoDirekt, Stayz'''. | ||
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
*You and your guests will see the messages in the channels extranet and apps | *You and your guests will see the messages in the channels extranet and apps | ||
*You can view all messages also from the "API Messages" component on the | *You can view all messages also from the "API Messages" component on the DASHBOARD. | ||
</div> | </div> | ||
=Send messages to guests= | =Send messages to guests= | ||
Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread. | Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread. | ||
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There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | ||
</div> | </div> | ||
=Supported OTA's = | =Supported OTA's = | ||
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Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | ||
Expedia supports attachments in JPG | Expedia supports attachments in JPG, PNG and PDF format. | ||
==Vrbo== | ==Vrbo== | ||