Difference between revisions of "Messages"

Revision as of 20:21, 27 December 2019

This page is about the menu MESSAGES

This page explains how to view and answer messages from OTAs directly from Beds24.

You can view all messages from the "API Messages" component on the DASHBOARD.
The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
You and your guests will see the messages in the channels extranet.

Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

You can communicate with Airbnb guests directly from Beds24.

Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Note: This will only work if API messaging is activated. See the instructions on the Airbnb help page on how to enable this function.

@@ Line 11: / Line 11: @@
 *You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
 *The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
-*You and your guests will see the messages in the Airbnb extranet.
+*You and your guests will see the messages in the channels extranet.
 ==Send messages to guests==
@@ Line 17: / Line 17: @@
 Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.
-Auto Actions can also be used to send message templates from the "Mail & Actions" tab.
+Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
 ==Supported OTA's ==