Category:Confirmation Messages: Difference between revisions

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Booking confirmations can consist of up to three parts. This gives you the option to create specific messages:
Booking confirmations can consist of up to three parts. This gives you the option to create specific messages:
*Settings >  Guest Management > Confirmation Messages - same information used on the screen and in the Email
*{{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES - same information used on the screen and in the Email
*Settings  > Guest Management > Confirmation Messages > Type Messages - same information used on the screen and in the Email
*{{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES - > TYPE MESSAGES - same information used on the screen and in the Email
*Settings >  Guest Management  > Confirmation Messages > Period Messages - option to enter specific messages for screen and Email
*{{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGESs - option to enter specific messages for screen and Email


'''The display order is''':
'''The display order is''':


1. Confirmation Message (first Part) (Settings >  Guest Management > Confirmation Messages)
1. Confirmation Message (first Part) ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES)


2. Type Message (Settings >  Guest Management > Confirmation Messages > Type Messages)
2. Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES)


3. Period Message (Settings >  Guest Management > Confirmation Messages > Period Messages)
3. Period Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGES)


4. Confirmation Message (last part)  (Settings >  Guest Management > Confirmation Messages)
4. Confirmation Message (last part)  ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES )


<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> At the bottom of  {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES  you can define how much space you want to leave between each section.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> At the bottom of  {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES  you can define how much space you want to leave between each section.
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== Specific Messages for Booking Types ==
== Specific Messages for Booking Types ==
If you have defined different booking types under SETTINGS-> PROPERTIES -> BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
If you have defined different booking types under {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.


== Deposit Collection ==
== Deposit Collection ==
If you have set up deposit collection in SETTINGS->PROPERTIES->PAYMENT COLLECTION the  "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':
If you have set up deposit collection in {{#fas:cog}} (SETTINGS)  PAYMENT COLLECTION the  "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':


1. Confirmation Message (first Part) (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)
1. Confirmation Message (first Part) ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES)


2. Deposit payment instruction (if set up) ( SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......)
2. Deposit payment instruction (if set up) ( SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......)


3. Type Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES-> TYPE MESSAGES)
3. Type Message ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES > TYPE MESSAGES)


4. Period Message (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->PERIOD MESSAGES)
4. Period Message ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES > PERIOD MESSAGES)


5. Confirmation Message (last part)  (SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES)
5. Confirmation Message (last part)  ({{#fas:cog}} (SETTINGS)  GUEST MANAGEMENT  > CONFIRMATION MESSAGES)


6. Deposit Payment Message (SETTINGS-> PAYMENTS-> PAYMENT COLLECTION)
6. Deposit Payment Message ( ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT COLLECTION)


7. Payment Request Message (SETTINGS-> PAYMENTS-> PAYMENT COLLECTION - only for payment requests)
7. Payment Request Message ( ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT COLLECTION - only for payment requests)


8. Payment Request Confirmation Message (SETTINGS-> PAYMENTS-> PAYMENT COLLECTION - only for payment requests)
8. Payment Request Confirmation Message ( ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT COLLECTION - only for payment requests)


If you have set "Non Payment Booking Status" = Request in SETTINGS->PAYMENTS->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).  
If you have set "Non Payment Booking Status" = Request in ({{#fas:cog}} (SETTINGS)  PAYMENTS >PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).  


If the guest chooses  "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations.  
If the guest chooses  "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations.  
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.   
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.   
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in SETTINGS->PAYMENTS->PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.  
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in ({{#fas:cog}} (SETTINGS)  PAYMENTS > PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.  


If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.
If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.
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==Policies and  Cancellations ==
==Policies and  Cancellations ==
You can enter your policies in SETTINGS->PROPERTIES->DESCRIPTION. The template variables [PROPERTYLEGALPOLICY]  or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.  
You can enter your policies in ({{#fas:cog}} (SETTINGS)  PROPERTIES >D ESCRIPTION. The template variables [PROPERTYLEGALPOLICY]  or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.  


Alternatively you can place a link to the terms and conditions on your web site.  
Alternatively you can place a link to the terms and conditions on your web site.  
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==Check Confirmation Emails==
==Check Confirmation Emails==
In SETTINGS-> PROPERTIES-> CONFIRMATION MESSAGES->SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.
In ({{#fas:cog}} (SETTINGS)  PROPERTIES > CONFIRMATION MESSAGES > SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.
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