Revision as of 17:38, 22 January 2021

Messages

This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24.

1 Funcitionality

You can view all messages from the "API Messages" component on the DASHBOARD.
The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
You and your guests will see the messages in the channels extranet.

Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

You can communicate with Airbnb guests directly from Beds24.

Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.

@@ Line 23: / Line 23: @@
 You can communicate with Airbnb guests directly from Beds24.
-Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.
+Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
 The messages will be added to the Airbnb reservation message thread.
 Airbnb supports attachments in JPG, GIF and PNG format.