Airbnb Mapping: Difference between revisions

 

  '''You need to complete the API onboarding flow before publishing the listing'''

  '''Unable to perform action. Please try again later or contact support if you need immediate assistance'''

Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.  

  '''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''

If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.  

Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.  

  '''Calendar will not Load, it will only show a loading spinner wheel.'''

Please check that you have prices set and they are sending to AirBnb, have a look under  

  '''Sorry, we cannot activate your listing.'''

It seems you have an issue with your “Booking settings” in your Airbnb account.  Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

  '''Listing shows as  "Importing" in the  Airbnb Extranet '''

Beds24 sent the data but it is stuck at Airbnb. Try the following:

  If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

  '''You have reached your Airbnb access quota'''

Wait ten minutes and then try again. If it continues repeatedly let us know.  

  '''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''

If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

  '''No "Update Airbnb" button'''

If you do not see an "Update Airbnb" button the connection is lost.  Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

  '''Messages do not send or import to Beds24'''

Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

  '''Airbnb account is not connected, please connect account'''

Log into your Airbnb account

  '''Receiving Requests/Inquiries for dates already booked'''

  '''No prices/availability in Airbnb'''

  '''Availability in Beds24/Dates closed in Airbnb'''

  '''Not Processed '''

Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.  

  '''You do not have permission to access this resource'''

Click "Disconnect" and then reconnect the room to your listing in Airbnb.  

  '''Not Connected '''

You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.  

  '''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''

Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.  

  '''Sorry, please contact support if you need to change the market of your listing.'''

Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses.  You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb".  If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location.  If the error message persists go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

  '''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''

Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.  

If you do not need to change your address details then go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No.

  '''Cannot change address in status Auto closed (availability). Please contact the local support for assistance.'''

Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.  

If you do not need to change your address details then go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No.

  '''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''

  Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

  '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''

Go to Settings  >  Channel Manager  > Property Content  > Room Content and set a Rack Rate of at least 9€.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

  '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''

Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

  '''Your longer stay discount must be greater than or equal to your shorter stay discount.'''

Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.  

  '''The listing is subject to city registration. Please submit an application or input existing registration details'''

Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES  > DESCRIPTION "Permit ID").

  '''There was an error processing the request. Hosting model validation error'''

For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

  '''You need to complete the API onboarding flow before publishing the listing'''

Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

  '''Listing is classified not suitable for children'''

Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

  '''Too many redirects'''

Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page.  Using links to their storage place is not possible. You need to use direct links to your pictures.  

  '''document_uri has already been taken.'''

  '''Expired Token'''

  Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.  

  '''The document has no document element'''

Check if the listing has been deleted in Airbnb.  If so you will need to send it again from Beds24.  

If after some time you still see  "Your listings are almost ready" after clicking Beds24 Channel Manager Sync"  in Airbnb and see "In progress" on the "Listings" page check that  "Publish = Yes is set in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT.

  '''Smart Pricing was not deactivated before connecting'''

If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

  '''Access denied to Airbnb'''

  Airbnb's server is currently unavailable. Try again later.

  '''Please select a consistent property type and property group.'''

Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

  '''Please specify the property and listing type'''

Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

  '''Not enough beds for person capacity'''

Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.  

  '''Not enough beds in the room configuration'''

You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests.  Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

  '''Sorry, we can't add that amenity right now. Please try again later.'''

This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

  '''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''

You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for further instructions.

  '''All caps isn't allowed in listing titles.'''

Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.  

  '''Emojis/Special Characters isn't allowed in listing titles.'''

Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.  

  '''Please select a consistent property type and space type'''

Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

  '''You can only host long-term rentals'''

Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.  

Follow the registration steps from Airbnb.

  '''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.  

OR  

Go to the Calendar and update the daily prices.

  '''Listings of different pricing_availability_model_type can not use this endpoint.'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

  '''Suspended_state_appeal'''

Airbnb suspended the account. Please contact Airbnb support about this.