Introduction: Difference between revisions
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=Overview= | =Overview= | ||
Beds24 is a feature-packed all-in-one system with dedicated functionality for all property | Beds24 is a feature-packed all-in-one system with dedicated functionality for all property types. | ||
'''Properties''' | '''Properties''' | ||
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=Using Beds24= | =Using Beds24= | ||
Beds24 is designed as a self-service system. | Beds24 is designed as a self-service system. Setup is free and you can do it yourself. | ||
These are the requirements to use Beds24: | |||
'''1. Technical Requirements''' | '''1. Technical Requirements''' | ||
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If you use the CALENDAR page on a smartphone we recommend setting the view to one day. | If you use the CALENDAR page on a smartphone we recommend setting the view to one day. | ||
We do provide a mobile app for Android and | We do provide a mobile app for Android and iOS. By nature the functionality of the app is limited and does not have the flexibility and the power the Beds24 customers are used to. You can find more details when you go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > MOBILE APP | ||
==Help and Support== | ==Help and Support== | ||
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=Automation= | =Automation= | ||
Beds24 as a strong focus on smart automation tools including | Beds24 as a strong focus on smart automation tools including: | ||
*Price and availability distribution | *Price and availability distribution | ||
* | *Messaging | ||
*Payment Collection | *Payment Collection | ||
*Automatic changes on bookings when defined conditions are met | *Automatic changes on bookings when defined conditions are met | ||
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The channel manager updates every sales channel when you receive a new booking. You can enable channel management under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. | The channel manager updates every sales channel when you receive a new booking. You can enable channel management under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. | ||
For more information on how the channel | For more information on how the channel manager works go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER then click on HELP in the top right menu of this page. On this page you will also find links with detailed information on each channel. | ||
=Booking Engine= | =Booking Engine= | ||
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For more information on how to customise your booking page go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE then click on HELP in the top right menu of this page. | For more information on how to customise your booking page go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE then click on HELP in the top right menu of this page. | ||
Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them you or your web designer | Booking widgets connect your website to your booking page. Options include booking buttons, booking boxes, booking strips, calendars. To install them, you or your web designer can copy and paste the code that we provide to your web site. If you want to do it yourself you will need the ability to edit the HTML of your page. | ||
You can customise the widgets and get the code in the control panel under {{#fas:cog}} (SETTINGS) BOOKING ENGINE->BOOKING WIDGETS. | You can customise the widgets and get the code in the control panel under {{#fas:cog}} (SETTINGS) BOOKING ENGINE->BOOKING WIDGETS. | ||
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[[File:dynamic-calendar.mp4|640px]] | [[File:dynamic-calendar.mp4|640px]] | ||
For more information about what you can do | For more information about what you can do on the CALENDAR click on CALENDAR then click on HELP in the top right menu of this page. | ||
==BOOKINGS== | ==BOOKINGS== | ||
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Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Auto Actions can | Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Auto Actions can | ||
* | *Send pre-drafted Emails, messages or SMS | ||
* | *Change booking information | ||
* | *Change invoice information | ||
* | *Run webhooks | ||
* | *Trigger HTTP POST notifications | ||
You can create chains of actions to automate workflows. | You can create chains of actions to automate workflows. | ||
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The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have. | The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have. | ||
If "Overbooking Protection" is set to "Property" ({{#fas:cog}} (SETTINGS) ROOMS->SETUP) the system will calculate the inventory | If "Overbooking Protection" is set to "Property" ({{#fas:cog}} (SETTINGS) ROOMS->SETUP) the system will calculate the inventory on the total bookings in a room up to room quantity AND total bookings in the property up to total rooms in property. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room. Hidden rooms are not included in the calculation of property availability. | ||
'''Offer''' | '''Offer''' | ||
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'''Upsell Item''' | '''Upsell Item''' | ||
Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee.[[Upsell Items|More information.]] | Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee. [[Upsell Items|More information.]] | ||
'''Widget''' | '''Widget''' | ||